Congratulations, you win

As you relax into  your well earned early retirement you recall some of the challenging moments, as well as the good ones, but in the end you made it.

It took a while, long hours occasionally, staffing issues, just a few, and of course customers from hell! But you made it, well done… If you could go back and tell yourself starting out in business what to avoid and what to focus more on you would probably be better off, but you are happy with things so far.

You were able to get out early, thanks to good planning, you still have a fair amount of good health to enjoy your retirement time and the good sense to really check out the details when something sounds too good to be true!

You can feel the warm sun on your face as you relax doing what you love best. The people that helped you get to where you’re at have come and gone, a few still about. You are revelling in your good fortune and know that amongst all that goes on in this mysterious world, things turned out ok because you put in a top effort. You listened to all the advice that was given and made clear decisions based on solid facts, ok so you occasionally messed up, but you learnt.

Then there was the other things that can get in the way, your personal life, family and friends and finding time to fit all the things you wanted to do and indeed some of those things that you needed to do into a tight time frame. Sure you may have been exasperated at the time but in the end you got there.

 

Relax it’s all under control, you did what you did and still came out on top.

You know it wasn’t plain sailing, and that the road ahead had very changeable scenery, but you managed somehow and when the tough times faded by you learnt but didn’t hold on to the emotional baggage for too long, you knew that life was too short.

You wanted things to go smoothly, you wanted the plans to all be good, profitable, effective and easy to implement. But in the end you knew better, and that to reap the long term rewards rewards that there would be risks.

The late afternoon sun shining through the trees cast beautiful dappled light on all before you, it all feels right.

So what made all this possible? Was it good Marketing, good service from you and your staff or rock solid management and operational strategies? You know it was a mix of these, of course it was, all off these things made the difference to the end outcome. As well as this the people you chose and trained, followed by environment you created all fed the culture of excellence that so elegantly seemed to happen with ease, just like you wanted it to be.

The sun sinks that bit lower as you now head inside, ready to enjoy life’s next fascinating chapter as you continue to plan and enjoy the fruits of your labour, congratulations, it’s all been well worth it!

Steve Gray - Steve is a business educator - Trainer - Speaker (Steve Gray.biz). You can get his Leadership E Book from http://theleadershipguy.com.au The info provided in these articles is for educational purposes only and is intended as a starting point for you to build your business from, not as specific advice.
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Reluctant… yes you are, now what?

It’s all about resistance to change, you might have to, but you don’t want to.

I’m not sure I know why that is, it just is. My suggestion is to run whatever the idea is through a basic ‘filter’ and decide yes it’s a good thing for my business or not. If not move on, if yes, how can yo implement it?

Perhaps your reluctance to take on board the idea is based around the cost, or the time taken to implement it. Ask, can these be broken down into manageable chunks? Now move on the idea, if it’s of benefit to your customers and or the way you transact business in the background then get on with it.

Here are three areas of resistance you may have to overcome

  1. Cultural Change – This new idea won’t work here, we don’t do things that way
  2. Personal Change – What’s in it for me, maybe I will have less work hours, or some other negative outcome for me… Or if there’s a perceived positive outcome for me do I want that outcome
  3. Intellectual – I heard the idea, but I don’t understand it on some level
Steve Gray - Steve is a business educator - Trainer - Speaker (Steve Gray.biz). You can get his Leadership E Book from http://theleadershipguy.com.au The info provided in these articles is for educational purposes only and is intended as a starting point for you to build your business from, not as specific advice.
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They left, so what…

A current saying that is so true, “People leave because of the Manager, not because of the company”.

Basically you can have a good company, but a bad department in that company can account for most of your staff turnover. Chat to the Manager and you might find a range of excuses, justifications and reasons why. Ask some of the staff and you might find some other issues.

Managers can cause tensions, often through not knowing about ‘things’, which can build up to become a sore point for a team member. Sometimes it can build up to become a “Homer Simpson Moment” You may remember the scene where Homer says to his Daughter, “Lisa, everyone knows that you don’t protest at work, if you don’t like the job, you just go in and do it half assed”.

Managers can;

  • Annoy people with a ‘do as I say, not as I do’ approach, possibly not following systems and procedures and creating excuses as to why that happened and “oh it’s a one off…”
  • Talk about and possibly undermine a team member behind their back, causing others to think differently, or wrongly about that person
  • Be disorganised and blame others for the poor performance of the team or one person, planning seems to be ad hoc at best
  • Create more drama than required, by pushing deadlines, fumbling through chaos, over reacting to situations, and a host of other things only drama creators will probably understand fully…
  • Flaunt Health and Safety guidelines, procedures etc… Causing people to play one against the other when they don’t want to use personal protective equipment for their own safety.
  • They don’t look for problems, they wait for the problems to come to them… When they do they have multiplied in strength and become a major issue, rather than a thing that may have had a quick fix if caught early
  • Busyness becomes them… Yep they are tangled up in ordering, allegedly organising and dealing with things that keep them away from the real work. Good planning and organisation will mean they can have time to do lots of little things to make things run effectively, and time for the bigger things like supporting, discussing and exploring, in short coaching…
  • Train, empower and motivate, that’s probably the main task of most Managers, yet in failing divisions or departments, these three key things are done poorly, one thing done badly is bad enough, but all three can spell disaster

Do  your business a favour and find out how you can support your team leaders, managers and supervisors to be better at eliminating these issues. When you become the coach, you can then expect more staff to stay for the long term, supported and happy in the role they play.

Steve Gray - Steve is a business educator - Trainer - Speaker (Steve Gray.biz). You can get his Leadership E Book from http://theleadershipguy.com.au The info provided in these articles is for educational purposes only and is intended as a starting point for you to build your business from, not as specific advice.
Visit Steve's Website

Buy that business!

You have seen a business you want to buy… all good, you like what they do, you have the skills to do it, you want to know more, you get the financials and have a chat to the current owner. “Profits are up 5%on last year… The staff are not interested in taking long service leave… No bad debts… With a new person in charge, who knows what’s possible!”

Reason for selling? “Time to retire…” it all sounds so good, until you dig deeper, here are some tips on things to look for when evaluating a business to purchase.

  • Renting – Is the current price per month about to go up but no one is saying anything. That 5% profit on the previous year might dwindle fast
  • Profit – It’s up from last year… but how much was it to begin with? If it was only 2% before hand then it’s not much of a rise, unless the profit amount in dollar terms is quite high, that might be different. BUT what if the profit expressed in dollars is low? Let’s say it’s $10,000 per anum on average over the last 5 years, that’s probably not much, unless the owner is paying themselves a huge amount for some reason and then the profit could be low.
  • Cash at hand – Oh look, there’s cash in the bank, well the current owner may take that with them… perhaps ignore it as some form of bonus, but deduct it off the price you intend to pay
  • Valuation of the business – Get an accountant to have a look at the figures and have them point out any glaring anomalies. A good profit on paper, might just equate to covering the amount the owners should pay themselves, but have not been paying themselves wages. Therefore what looks good now might be a big disappointment
  • Assets – Are they really worth what is stated in the figures? Will you want to update some of the assets… It starts to get trick folks. Stock at hand, what if most of the stock is out of date or they are items people don’t want to buy any more. You might end up throwing this stock out, then there would be replacement cost for useful items.
  • Systems – All the simple processes and procedures that get used to make things easier, how do they run their database? Are there quality processes and or assessment methods in place to measure the quality of what you get, sell etc.
  • Staff – Grumpy, underpaid, wanting to get a new owner who is cashed up so they can take long service leave, cashed up so they can sue for breaches of Workplace Health and Safety issues, cashed up so they can trip up and claim compensation, the list could go on. Then you find out they have been on the wrong pay scale and are wanting pay rises. So you know all that but you figure you can turn them around and create a new culture of happy committed staff, chances are hell will freeze over first! Changing a dud cultire is like trying to turn a cruiseliner around it takes a lot of effort to do it, then by time you do it the territory you ended up at now looks totally different…. That’s right you are now facing the worng way. 🙁
  • Customers – You find them leaving the business in their droves, it turns out they loved the way the previous owner did things, now they are off to find a new supplier. The truth be known, they probably just didn’t like the new pricing you introduced, after all you wanted to up the profit margin

As you can see it can be a minefield, make sure you do your due diligence, be thorough and ask LOTS of questions. Once the deal is done, the last thing you want is BIG surprises.

Steve Gray - Steve is a business educator - Trainer - Speaker (Steve Gray.biz). You can get his Leadership E Book from http://theleadershipguy.com.au The info provided in these articles is for educational purposes only and is intended as a starting point for you to build your business from, not as specific advice.
Visit Steve's Website

Bullying in a Warehouse Environment and How to Deal With It

Bullies are, sadly, part of life. Some people derive a great deal of pleasure from making others feel bad. This can be done physically, emotionally and with social media. Unfortunately, many of these individuals don’t get such behaviour out of their systems during childhood. Some even carry it into the professional world, and few people are equipped to deal with them in a meaningful way. Warehouse businesses need to understand not only how to identify bullying behaviour, but also how to instruct employees to deal with these individuals. The process is simple, at least on paper, yet can have a huge impact on the way a business is run and the morale of its employees.

Identify What it Means to Be a Bully

There’s much more to bullying than the typical schoolyard insults that you might remember from your youth. To combat bullying, it’s necessary to first identify how it presents in the workplace. While bullying can be physical, it can also consist of shunning people, gossip, and berating others for their ideas. Simply put, bullying is any activity undertaken to put another person at a disadvantage. It doesn’t have to benefit the person doing the bullying, necessarily – what is important is that another person is put down, and that the workplace environment becomes hostile.

Accepting the Realities of the Warehouse

When dealing with bullying, it’s also important to realise that a warehouse is also largely different than a white collar environment. While many of the same motivations and personalities might be at play, bullying can have dangerous consequences in an environment that is fully of heavy equipment. Bullying doesn’t just slow down the work day and make people upset – it can lead to distractions, which can in turn lead to accidents. Bullying is an issue that’s even more dangerous in a warehouse environment, and thus must be handled with extra care.

Dealing with Bullies in the Warehouse

Dealing with a bully can be difficult, but there are options available to anyone who feels like they are being targeted. There can often be a stigma against going to management to deal with such issues in a warehouse, and it’s often recommended that bullying victims ‘stand up for themselves’. Unfortunately, this simple statement is not only often difficult in reality, but can also cause further problems. Instead, the best way to deal with bullying is to document the issues as they occur and then go to the management with definitive proof. While it’s good to be firm, it’s even better to provide proof that the bullying has occurred.

Dealing with bullying isn’t an easy task, nor is it one that is always as effective as one might hope. Identifying the behaviours, realising the problems they can cause, and coming up with plans to deal with troublemakers should be a primary concern for any warehouse business. Workplace bullying can be eliminated, but only with the cooperation of workers and management. Without a solid plan, bullying will continue to cause workers distress and cost businesses hard-earned money for years to come.

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Ways to engage staff

I saw a recent article on ways to engage staff and had a chuckle, this stuff was perfect for the corporate world of go getters and the eager beaver types, but they failed to mention the Desperados, those who have had to give up the chase and were more intent on the work, be paid and be thankful types and yes there are plenty of them.

Those who have watched their buddies and friends face redundancy, the sack etc and are fearful of their own situation. People with Mortgages, kids education bills, life costs in general and all the trappings that cause us to ‘hi ho, hi ho, it’s off to work we go’.

To engage this type of employee, all you need to do is offer them a job, where the toxic manager types and nasty co workers are kept at bay, turfed out or made to redress their sins. where the sense of security is solid and the days are predictably neutral with a touch of happiness sprinkled in, and they will reward you with productive outcomes for a long time.

Oh the article mentioned

  • Goals linked to the bigger picture
  • A culture of ongoing feedback
  • Collaborate on their development
  • Simplify performance management
  • Develop leadership skills

and being flexible in your approach to doing all this is vital.

I agree with all those points of course, they are all good, however in the harsh reality of work and life, just having a job can enough engagement for some, going the extra mile to make it work for them is like a cherry on top.

Let’s keep a sense of reality here and make sure our perspective is not skewed by chasing our tail and thinking we need to go all out and spend up big to keep people on side, but let’s make sure the results we want are not fettered by our sense of reality rather than the reality of those we are trying to look after.

Steve Gray - Steve is a business educator - Trainer - Speaker (Steve Gray.biz). You can get his Leadership E Book from http://theleadershipguy.com.au The info provided in these articles is for educational purposes only and is intended as a starting point for you to build your business from, not as specific advice.
Visit Steve's Website

How to be Emergency Ready in a Construction Workplace

One of the riskiest professions is that of a construction worker. With every thinkable hazard lurking from every corner and aspect of work, construction sites are considered as a health and safety nightmare.

workplace-ready

Image from Pixabay

There are even some countries where construction workers are not even given social security benefits mainly because of the dangers involved in their everyday activities.

Responsible employees, however, are aware of their duties and obligations. Keeping up with different measures and compliance with the related laws, due care of workers and visitors alike are given top priority.

It is important to note that having all of these in place cannot guarantee a full protection against accidents. Should there be an emergency in a construction workplace, here is a first aid guide to help you during critical situations:

Assess the Situation

It is instinctive to immediately react to a situation, therefore, people tend to flock the victim which is highly unrecommended. This is what you should do:

  • Quickly neutralize hazards around the place of emergency.
  • Check for anything around the area that may cause further harm.
  • Evaluate the victim and check for consciousness and responsiveness.

Ask someone to make an emergency call as you look after the patient. In case you are alone with the victim, never leave his/her side. Reach out for your phone and make the necessary call.

Bear in mind the following in making an emergency call:

  1. Your phone number
  2. A concise but relevant description of what happened
  3. The status of the patient
  4. Your exact location.

As the help arrives, it is ideal to have someone meet the incoming emergency team.

Handling Burns

Burns are damage to one or multiple layers of the skin caused by exposure to heat or chemicals. It is important to make sure that the danger is under control before attempting to approach the victim.  

Burns range in severity from minor to major, the first aid for any degree is to wash the affected area with clean running water.

Remember that chemical burns are highly sensitive and can easily get contaminated. Remove any clothing exposed to the chemical. Make sure that you flush the area with running water that is cool and not cold. Exposing burns from chemicals with cold water may aggravate the injury.

After flushing with water, apply a non-adhesive, non-fluffy, wet dressing. This will help prevent infection without agitating the burnt area. Call for a medical assistance as soon as possible.

Taking Care of Bleeding

Cuts and bruises are common in any workplace, especially in a construction site. You must, however, take extra caution in handling bleeding patients no matter the severity of the wound.  As such, always wear a pair of gloves when treating them.  

Encourage the patient to relax and be seated properly, then check the wound for any foreign material. Do not remove any objects from the wound. This may cause further bleeding.

In some severe cases, bleeding can cause shock, call an ambulance immediately.

You can minimise bleeding by placing a dressing on the wound while applying firm, direct pressure. It will also help a lot to keep the affected area elevated and restrained.

Crush Injury First Aid

Crush injuries are those that occur because of pressure from a heavy object onto a body part. It is also caused by the squeezing of a body part between two objects.

Depending on severity, crush injuries can result in:

  • Broken bones
  • Severe bruising
  • Bleeding
  • Lacerations
  • Breakdown of muscles

Always neutralize any hazard before attending to the victim. Check for any response, if conscious, reassure the patient.

Assess the situation, remove the crushing weight ASAP as long as it is logically safe to proceed.

Evaluate the wound’s severity, for minor crush injuries, the medical attention needed are the same as treating cuts and bleeding.

Dealing with Fall Injuries

Victims who fell from height that is more than one meter can already be considered critical. The chances of incurring head or spinal injury are already high. The immediate course of action is to stabilise the victim and treat any possible concussion.

Make a thorough assessment of the victim. Signs of concussion that require immediate medical attention include:

  • Confusion
  • Vision impairment
  • Nausea
  • Drowsiness

If the victim sustained any fracture, treat any incurred wound and immobilise the fractured part. Call an ambulance straight away.

Every emergency needs to be properly documented. The what, where, and how must be explained in as much detail as possible. The treatment provided must be properly noted, as well as the ambulance number and the hospital where the victim is taken too.

Having a first aid guide in your office wall can actually save lives.

als-fa-poster-construction-v3

For more first aid visual guides, posters and a free comprehensive ebook, check out this Beginners Guide to Workplace First Aid.

This post was created by the team at ALSCO as a business development initiative. many thanks to Katrina McKinnon and team.

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