A current saying that is so true, “People leave because of the Manager, not because of the company”.
Basically you can have a good company, but a bad department in that company can account for most of your staff turnover. Chat to the Manager and you might find a range of excuses, justifications and reasons why. Ask some of the staff and you might find some other issues.
Managers can cause tensions, often through not knowing about ‘things’, which can build up to become a sore point for a team member. Sometimes it can build up to become a “Homer Simpson Moment” You may remember the scene where Homer says to his Daughter, “Lisa, everyone knows that you don’t protest at work, if you don’t like the job, you just go in and do it half assed”.
- Annoy people with a ‘do as I say, not as I do’ approach, possibly not following systems and procedures and creating excuses as to why that happened and “oh it’s a one off…”
- Talk about and possibly undermine a team member behind their back, causing others to think differently, or wrongly about that person
- Be disorganised and blame others for the poor performance of the team or one person, planning seems to be ad hoc at best
- Create more drama than required, by pushing deadlines, fumbling through chaos, over reacting to situations, and a host of other things only drama creators will probably understand fully…
- Flaunt Health and Safety guidelines, procedures etc… Causing people to play one against the other when they don’t want to use personal protective equipment for their own safety.
- They don’t look for problems, they wait for the problems to come to them… When they do they have multiplied in strength and become a major issue, rather than a thing that may have had a quick fix if caught early
- Busyness becomes them… Yep they are tangled up in ordering, allegedly organising and dealing with things that keep them away from the real work. Good planning and organisation will mean they can have time to do lots of little things to make things run effectively, and time for the bigger things like supporting, discussing and exploring, in short coaching…
- Train, empower and motivate, that’s probably the main task of most Managers, yet in failing divisions or departments, these three key things are done poorly, one thing done badly is bad enough, but all three can spell disaster
Do your business a favour and find out how you can support your team leaders, managers and supervisors to be better at eliminating these issues. When you become the coach, you can then expect more staff to stay for the long term, supported and happy in the role they play.