Set Goals
Develop Business Growth Strategy

Align & Mentor People

Execute Plan

Review Performance

The strategic planning process is not simple. It involves understanding your market, your competitors, your clients, the motivations and drivers of the people on your team, your own drivers and needs, what is working and what isn’t, where the core competencies […]

When we think of genius, for the most part we think in terms of mental or intellectual power. We think of brilliant human beings. We think of mathematicians or inventors or writers. Painters and sculptors may be in a slightly different category — a little more physical and intuitive — but even here, we still […]

I know you are probably thinking I am going to chat about the little TM symbol signifying a registered trademark on an item, short answer, no
And so to “trademarks”, I heard about this through my wife’s school, they are working with the students on establishing things that are of value to them and they call […]

This is it folks, the holy grail… Total Customer Satisfaction… TCS for short. Notice its not total customer excellence or any other nonesuch just plain old SATISFACTION.
It’s a part of the Six Sigma quality stuff and it makes sense, after all why would you want total customer DISsatiasfaction? does not compute right….
So making this work […]

Did you know that marketing isn’t only about getting your clients or customers? It’s also about KEEPING them, and keeping them happy. That’s a big key to growing your business, because not only will those customers themselves keep coming back to you for more, but they’ll send their friends and colleagues as well.
Studies done by […]

Are you the best at what you do?
Do you know that your services are the best available? - Do you know what your competition is doing?
Far too often I am called in to discuss how a business can beat the opposition and be better at what they do in a range of other areas, (management […]

Adaptability is your willingness and ability to behave in ways that are not necessarily characteristic of your style in order to deal effectively with the requirements of a situation or relationship. Adaptable people make the choice to go beyond their own comfort zones so others feel more comfortable.
With adaptability, you can treat people the way […]

When a prospect is deciding to hire you, register for your program, or buy your product online, you aren’t there in person to help convince them you’re “for real.” That means you have to go the extra mile by building credibility, so your web visitor immediately can trust you!
One of the easiest and most effective […]

So you want to be, or are in business, how come? What motivates you, or drives you to do it, or want to do it?
For many its the percieved lifestyle (golfing fishing, haning out with business buddies while others are working for you), or is it the money, or the sense of achievement…. […]

I admit that for some time I was resistant to doing any marketing via old fashioned snail mail. After all, email is FREE (at least for the time being). Why pay to print and mail anything at all? I mean, I’m the Ezine Queen - not the direct mail queen! And I was already making […]

When it comes to leadership, business operators are given the reigns often by default rather than as a planned part of the process. So here’s a framework you can use as a starting point. At any time you can refer back to it and ask yorself, “How am I doing in each of these areas?” […]

You know when somethings good, when you find yourself nodding in agreement to many of the points being made by a successful business operator as they run though their points on what made them successful.
It was the points being raised on a recent TV current affairs program that had me sitting up paying attention, and […]