Archive for May, 2009

Getting Marketing to Critical Mass

For businesses starting out, and those who may have just swapped their “marketing person” to someone new, you need to be aware there is a marketing critical mass.

I figure it as the point where the marketing being done has reached a level where a balance has been reached between the income level in the business covers the costs and leaves a profit. It’s the sort of point of satisfaction, knowing your business is getting enough of what it deserves.

To reach this critical mass can be tricky though, at first it’s devices which will probably be around for a long while, like signage on a store, then through to consumables like adverts and business cards. So perhaps you have to look at marketing non consumables (or low consumables) as start up costs, then measure marketing from the consumable start up point.

For the business which has been going a while a swap in marketing people can spell a huge challenge, especially if they are wanting to try new things… what may have been a sensible campaign going along well can be scrapped by the newbie out to impress, oops! For the new business operator sometimes just having enough cash to get to critical mass is a challenge.

Examples, you may have 5000 business cards and y have paid for them, however they are not doing much stuck in your desk drawer, even when you get them out in circulation it does not mean instant cash for your business. The same with adverts, unless there is something to cause the reader to act, then the result can take a while to kick in, in fact many advertisers find it takes 6 or more repeats of an advert to have an effect.

Another factor to marketing effectiveness is a simple one, know that when you advertise a specific product (like car tyres for instance) it requires someone to take note of the advert and then take action, when they require that product, or can see it may be useful to have at some later stage. Therefore if you want people to buy what you have, your advertising needs to be there when they want what you have. In the tyre example people may see an advert for tyres from five different organisations, but none registers until they need or want them.

When your business has it’s marketing sorted out to create a critical mass, you can then “tweak” things to make it perform better. Effective measurement of what’s working is then vital to ensure you know what’s marketing you might want to alter.

Clearly marketing is critical to your businesses success, how you go about getting it to a suitable level should now be easier and not get into a mess. To sove the whole challenge perhaps  you should chat to your friendly branding expert who might just be able to help you out.

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Business is…

There are many types of business primary, secondary etc… but I have just had a thought about other “types” of business and felt it useful to share.

In the most part a business is about creating a device to provide a product or service and make a profit from it, however it goes a bit further than that. I feel it’s important to make a few distinctions.

  • Job – not a Biz – Turn up – do work – go home – repeat.
  • Low level Biz Operator – as above – not much scope to get ahead – Some franchises can feel like this.
  • Low level Biz Owner – Some growth as the biz operator gets some leverage by having staff do the work, with input from the owner.
  • Mid level Biz Owner – Better growth limited input to the biz as the staff do it all with a manager in place or similar – perhaps develops other businesses or franchises of one business.
  • Upper level Biz Owner – As previous but developing assets to utilise the growth’s potential.
  • Top level Biz Owner – Utilises others to do the work, from developing more assets to creating more businesses.
Which level do you want to be at and what will it take to get you there? Notice it’s all about growth and profit leading to leverage, with leverage you can do more. When you learn the skills and mindset required to do this you get to play at a new level each time learning more skills and mindset tweaks to assist you. Note at each level and with more leverage you can assist more people, develop greater security and achieve more.

Happiness – workplace style…

Just for a moment think about your life, do you do things better when you are happy or grumpy/sad? Now think about business, do  you prefer to deal with people who are grumpy/sad or happy?

It’s a no brainer really, however there are many people looking to change jobs, move on, move up, move out! Why generally because they are unhappy. As an employer it’s part of your unwritten “duty of care” to provide an environment where staff are happy.

A small family business might seem like a great thing and how you treat family can be quite different from general staff. You might be happy to work at an old desk loaded with irrelevant papers and bits and pieces, but an employee probably will be put off by that.

I guess the moral of this is think about it. Take time to evaluate, if a new employee is due to start next week, make it a major priority to make their starting off in your business fantastic.

Here’s a few reasons why:

  • Change can be difficult for people, new surrounds new names, new everything! It can take a while to get used to.
  • Moving jobs means altering routines, wake up times, transport changes, family routines alter.
  • A new job with different systems can take quite a while to adapt to.
  • A new role may mean there are changes to who is leading who, this can cause challenges.
So imagine starting them off in the ideal situation…
  • Start them with half a day’s work, late in a week, so there is little monday rush and weekend panic.
  • Be their “work buddy” show them where everything is and how things are done.
  • Check in with them regularly to see what stands out as issue, then aim to resolve them fast.
  • Make sure all the “paperwork” is sorted for their superannuation and so on, early…
  • Advise all other staff to wear their name tags more often in that start up phase so the new person does not stress about things like names.
We could make a really long list here (please do!) and I hope you get the idea. Happiness even in a recession is vital to ensure your staff perform to their best ability, perhaps not in the short term but later on when they are up to speed.
Make time to be there for the new recruit and ensure as many things as possible go right for them so they feel at ease.

All things start at zero

A business idea, starts at zero it’s just an idea, a thought.

A Home starts out as a thought… an Idea.

A job starts out as…

EVERYTHING starts out as an idea. It’s what we do with the idea which brings it to life.

Note that right at the point of starting, there is no money, no income, no product, no service, just the idea, a what if, an “aha”, a possibility.

Therefore all business is bootstrapping (starting with zero $$). Sure some will find ready access to cash (a rich benefactor, an easy loan.) and for those without the cash or a benefactor the idea can languish and fade or it can cause a mighty desire to grow and develop.

From idea to reality, the results are kindled by desire, passion a clear plan and goals.

Therefore from where I stand the view of all businesses starting out is equal, some just seem to get a head start, the proof however is in the results, the profit, the sustainability the good leadership and goodwill created.

Tracking Your Marketing…

I am still completely stunned when I talk to many new clients of mine who don’t track their marketing efforts. I mean -come on… what a waste of money!

How do you know if it works?

Yes it can be a pain.. personally I love it. I love seeing where my website visitors come from, what page they came in on, what they clicked on, and where they went around my site. I love watching my contact forms come back with the box ‘Where did you hear about us” filled out and realising that my marketing is reaching further than I thought!!

So if you don’t track your marketing efforts, at least start with your website. Write this down – - Google Analytics.

Now go and visit their website - http://www.google.com/analytics/ . Go on. I’ll wait.

 

Ok, now that you have had a look  – go and sign up!!! This site is amazing with tools that let you track the sales process and see where your potential customers are falling off the process. Do you get visitors but no-one is buying? Find out what page they leave and fix it!!

You can also test different pages. So if you have a product and want to try different content, you can do a split test of these pages and see which ones convert the highest.

This tool is essential for any business owner with a website, serious about succeeding.

The best thing?

It’s FREE!! Go and start tracking your site now so you can improve the bits that aren’t working! 

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Is it me or?

I have some across a lot of people in business over the years and am still surprised at how naive some people are about starting a fully blown business. Is it just me who sees this level of naivety? Surely not.

Don’t get me wrong here, a part time biz is part time, but a fully blown full time business is just that full time. (and then some.) So if you want to go full time it requires a VERY solid commitment.

It takes research, planning, finance, an organised approach, resources etc. etc…

So in setting up in business make sure you have really explored all the options, far too often people have got started with such a small amount of info and advice tis laughable.

NOTE:

  • A business is not a job, it’s more of a lifestyle (take it or leave it…)
  • Business has potential to earn, but also the bigger potential to BURN.
  • Being in business takes organisation and planning, no plan should equal no action.
  • Know what it will take, do  your research and get advice from people who are up there and making things happen (successful business people).
  • Know that many people have gone bust in business, and some have thought long and hard before getting in and getting real results.
  • Just because you have a 15 yr old who can make a website does not make them a webpreneur, far from it. Any website for your business needs to do certain things to get certain results get great advice on this.
Not all the answers to these issues are on this site, but if you are starting out you will find some great starting points.
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