I have been on about good customer service for years now, and while I recognise it can take a lot to make it happen, it’s a thing, which needs to happen.
In my more recent travels I have noticed bitter, grumpy and annoyed people operating businesses. It’s one thing to have grumpy staff, but quite another […]

In though times the tough get going!

In the spring cleaning theme… is your leader leading the charge? did they “twig” to the change of season? did they come in the door with a renewed spring in their step? Well if the answer is no, maybe you should take the lead and remind them.
Get them focused - ask them to be flexible […]

With spring just 11 days young, it’s time to clear out, clean out, seek out, innovate, create, get nasty with “stuff” and make way for fresh ideas, colours, thoughts and so on. Explore the ether, the space, the things I know little about (well to some degree).
It’s fine for me to feel this way but […]

Fast thinking and wisdom can work wonders, I saw this today and thought it’s well worth reproducing here, enjoy!
A wealthy old lady decides to go on a photo safari in Africa, taking her faithful aged poodle named Cuddles, along for the company.
One day the poodle starts chasing butterflies and before long, Cuddles discovers that he’s lost. […]

Many of you know I have a business seminars listing service on another site, I have a bunch of events put in there as a service to the wider business community so people can find events in a “one stop shop” approach for aussie businesses.
I list only publicly available events and have done for about […]

So what do you do when things get quiet in the business?
Do you…
- Wonder why?
- Start to do all the little things that you mean to do when you are busy?
- Start marketing?
- Sack some staff!?
- Sit and wait…
- Check how things were this time last year?
- Ask what’s happening?
- PANIC!
- Change things?
- Go back […]

carnival of australia

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Welcome to the February 27, 2008 edition of Carnival of Australia.
 Thanks to all the contributors, some great stuff there, enjoy your reading! 
Elias presents The day we said “sorry”! posted at Ramblings of an Australian teacher, saying, “I hope I can still squeeze in the current carnival.” - Yes and No Elias! I […]

I learn things from many sources (hey don’t we all?) but today I was listening to a business owner talking on an issue that reminded me of a useful story that fitted to the situation, here it is…
Pete had been investing in shares for many years, and had weathered many ’storms’ and made and lost […]

I was out and about today, the roads getting busy with Christmas shoppers, the car radio warbling with the odd Xmas song (yes I mean XMAS!) and I had to make two trips to the one location to collect some gear for a client, as well as two trips to another spot out much further […]