I have been on about good customer service for years now, and while I recognise it can take a lot to make it happen, it’s a thing, which needs to happen.
In my more recent travels I have noticed bitter, grumpy and annoyed people operating businesses. It’s one thing to have grumpy staff, but quite another […]

There are many types of business primary, secondary etc… but I have just had a thought about other “types” of business and felt it useful to share.
In the most part a business is about creating a device to provide a product or service and make a profit from it, however it goes a bit further […]

Just for a moment think about your life, do you do things better when you are happy or grumpy/sad? Now think about business, do  you prefer to deal with people who are grumpy/sad or happy?
It’s a no brainer really, however there are many people looking to change jobs, move on, move up, move out! Why […]

Lots of people being sacked, redundantised, etc… due to the GFC (allegedly). In the past those who are regulars will realise I have been an advocate for cooperative business models. So ask yourself this would a coop put off a staff member for no good reason? short answer no.
So is the answer to make all […]

Ok so this is my view… but how dare a company employ people and not cover their entitlements when the whole thing goes belly up…
Here’s an example from our local newspaper, on Melba Industries.
The company does not have the funds to cover their staff entitlements now they are being liquidated. As business go along they […]

In tougher economic times the idea of sustainability may take on a fresh meaning, the big car guys didn’t get it, they have put their hands out… many other companies are down the tubes to, they also have their hands out.
Before a revolution kicks in and angry mobs demand “jobs and justice” I am reminded […]

As more companies go down, and an unrepentant writhing takes place as people follow the sense of fear pervading workplaces, I am left to ask… Were these big companies not smart, or perhaps should they have been conservative?
Ok a boom is a boom, bust is what it says and no one wants to go bust. […]

Pacific Brands Australia announced over 1800 jobs to go in the next 18 months.. jobs to go off shore.
Those who  are regulars here will know I have sprouted wistfully about the doom and gloom, however this time I want to take a “positive swipe” at the situation and ignore the nay sayers cutting jobs and […]

If you are listening to the news you are, doom and gloom at every turn.
Many businesses will give up, walk away and say things like “It was out of our hands…” “We were at wits end…” “It wore us down…”
So make a decision, to stand and deliver or fold under the pressure. The key thing […]

Economic indicators for the global downturn etc are rocking the ’system’ to the core, now more than ever we need to innovate rather than blindly continue to do what we always have done.
Businesses need to reevaluate where they are at, what capacity, scope and skills they have. Instead of running scared and waiting for the […]

In the tumultuous financial crisis and the uncertainty it causes, there is one thing for certain, Change is happening. Sure it’s not a change that organisations implemented, and for many it’s a change they did not have a contingency plan for but it’s happening and if your organisation needs to do something about it, then […]

When tough times strike my heart goes out to those businesses on the edge, and of course instead of talking about daily things that can trip up a marginal business, we are now talking about bigger fundamental global meltdown type trip ups.
So when the going gets tough how many of the businesses on the edge […]

In a stand against getting snubbed by some big bands, a Geelong based team put together a music show to set the town toe tapping and grooving to the beat of their own drum… Lets hope they get the support they need to make it successful!

An interesting article in the Melb Age newspaper on the flow on effect to smaller businesses.
In an interesting basic view, if the big banks can’t get money to lend, or they are pulling their heads in “Just in case” then your chances of getting credit of some kind may well be hampered, in the short […]

I have just been to see WALL•E the animated film, it was fantastic, the graphics, the story, the whole concept was exceptional. So the environmental message? Yep there was one, and as such I figure on a local basis we can be doing things to prevent a “Wall - E - World” from happening… (hey […]

In the spring cleaning theme… is your leader leading the charge? did they “twig” to the change of season? did they come in the door with a renewed spring in their step? Well if the answer is no, maybe you should take the lead and remind them.
Get them focused - ask them to be flexible […]

With spring just 11 days young, it’s time to clear out, clean out, seek out, innovate, create, get nasty with “stuff” and make way for fresh ideas, colours, thoughts and so on. Explore the ether, the space, the things I know little about (well to some degree).
It’s fine for me to feel this way but […]

In the “topsy turvy” world of franchise contracts, agreements etc, (which many franchisees have little understanding of) it’s painfully obvious that many of these documents ask the franchisee to jump through hoops, but how about working things the other way?
Over time the franchisor will build a “watertight contract” and expect the franchisee to know a […]

How about this, an organisation has the following core values as part of it’s vision.

Responsibility and Leadership
Achievement and Excellence
Citizenship and Community
Initiative and Commitment

Sounds great, things to aspire to… one problem they don’t do it, well not all of it, here are some points…

Staff are failing to take responsibility, citing they do not have the resources […]

Think in symbolic terms, if you were a warrior or a goddess, then the title of leader can become more, much more. If you imbue your role with this kind of title (perhaps even just internally) you can then develop a model to work with.
Lets go deeper. I have used the terms Goddess and Warrior, […]

In the “game of business” it would pay to know about the important things, what they are. To me my list is fairly short. To you they might be different altogether.

Product and or service - You better have something of value to offer or they won’t buy.
Leverage - Your time, you work hard, then […]

If like myself and other business people I have come across you probably have thought about the ideal business and what it might be like.
Well here’s a list to get you started on thinking about it, feel free to add any points via the comments.
1. It provides value - The product or service is […]

In business you deal with people and as such they are an important aspect to the business (in fact read that as VITAL to your business!) so vital that without them things don’t get purchased, sold, manufactured etc… So in the scheme of things you need them, and as such the big question is do […]

So what do you do when things get quiet in the business?
Do you…
- Wonder why?
- Start to do all the little things that you mean to do when you are busy?
- Start marketing?
- Sack some staff!?
- Sit and wait…
- Check how things were this time last year?
- Ask what’s happening?
- PANIC!
- Change things?
- Go back […]

Here’s a short video from Tom Peters, if ever you wondered what comes first passion or skills, here’s Tom’s answer…
Thanks to Tom and the team at Skill Soft.

Are you burning business bridges and denying yourself possible valuable opportunities down the road? Is it possible that those who matter to you least today, will have value to you tomorrow? It’s worth thinking about.

The weekend has been and gone, and here you are back at Monday, ready to face another week… Firstly are you excited about the prospect of another week? Or is it something you wish would end quickly? Whatever your state of being right now, take a moment to focus.
Grab a sheet of paper, […]

Firstly.. Why be a coach?
You would not expect your favourite sports team to be effective without a coach… nor would you expect the people you lead to be effective without a leader.
To get high-level productivity from the team your role as a leader takes in a great deal of coaching and mentoring skills. Therefore your […]

This might seem like the sort of question that might be more suited to a personal development blog or professional development series of some kind, but I felt the issue was of burning intrigue for me so here it is.
It’s of interest to me because I see so many businesses, and as I spend time […]

Your business is all it can be due to a few factors and often it boils down to how people connect, customers to staff, staff to staff and any other stakeholders you may have in the equation.
You see it’s about your values and beliefs and theirs, if you are employing staff it is important for […]

I received an e-mail from a supplier yesterday. They sent me a proof to approve and fax back to them.
First thing I noticed was that my Purchase Order (PO) number was wrong. The next thing I DIDN’T notice, was the fax number to which the supplier wanted me to fax the approval back. […]

Leadership is it… If you have ever wondered about what makes a solidly compelling and successful company, well check the list and see what you think…
A leader leads by example… If it’s a brilliant business the leader is brilliant and that excellence is passed down with ease. They follow excellently because they were led excellently, […]

carnival of australia

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Welcome to the February 27, 2008 edition of Carnival of Australia.
 Thanks to all the contributors, some great stuff there, enjoy your reading! 
Elias presents The day we said “sorry”! posted at Ramblings of an Australian teacher, saying, “I hope I can still squeeze in the current carnival.” - Yes and No Elias! I […]

I was sitting in the eye doctor’s chair. Only moments earlier I had been traumatized by that stupid glaucoma test where they shoot a puff of air in your eye. Well, they try anyway, because with me it’s more like testing the resistance of the surface of my eyelid. On the upside, apparently, my reflexes […]

In an historic address to the nation today Australian Prime Minister Kevin Rudd said “Sorry” to the stolen generation. He said sorry for the pain, sorry for the ongoing indignation, sorry for previous governments not apologising, for taking indigenous children from their families many years ago.
In essence he is saying we are sorry for the […]

From an original article on various business success pointers, here is an individual “how to” option on unique selling ponts for you to explore.
Market leading Unique Selling Point/s –
Creating a unique selling point is all about setting yourself apart from your competition, sometimes called a Point of Difference. It’s all about identifying what makes your […]

On a recent holiday we caught up with a family friend, retired well and truly from business and now taking a well earned lifestyle break from as he put it “All that stuff”.
He got chatting about his fathers business, it turned out he had a couple of retail stores that were really big and his […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Upholding great values
People love it when you are on a positive footing and in the values area it’s a great place to start (integrity – honesty, truthfulness etc.).
Start the business with a strong stance on […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Covering overheads easily…
Overheads are often the thing that break the camels back, so make it easy for the camel and take the pressure off, in this case keeping the turnover and cash flow up so […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Creating easily saleable products and services
You want people to buy, not to um and err then walk away, so it should be easy for them to select what they want and then make the purchase […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Does your business fill a need and or want?
Hopefully it does both. If there is no need for what you have there will be no sales, therefore no business. This is a vital prerequisite for […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Creating a business that people love!
Customers and staff a like love the business and what it does, heck why have a business that people despise? Go for love, it’s much better. But that’s easy […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Structural integrity
The systems and procedures for your business are vital to ensuring a solid foundation and the supporting structures up from there are suitable. The aim with developing structural integrity is to ensure that “when […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Sustainable and Robust
When you start up in business you probably do so wanting it to last, so you can get more than just the $$ it cost you to get started. So you need […]

In the race to maintain and or grow their business many business operators find another hurdle that pops up far to easily, and that’s staff turnover. Some call it churn, but whatever you call it it costs the business $$.
Some businesses try to keep their wages above the award rates in the hope it will […]