Archive for category Franchising

Franchise Marketing 2

As a Franchisor, you have created a marketing plan of action and an aim. Let’s say you want to get your franchisees more corporate leads, by creating a targeted direct mail campaign to ensure clear penetration into a specific market. You call your friendly branding expert to get some ideas and explore some concepts.

You decide to send out a suitable small gift with a personalised note advising businesses of your new corporate level services.  The letter attached to it gives them a local contact and some information on the new services and why they should choose you, it includes a call to action “call now” for a free sample, analysis, quote etc.

You then advise the Franchisee they can call the prospect and you provide an easy script for them to follow. It’s simple and should provide some solid leads over time. It can also be followed up and the contact details added to the franchisees database to market to later on.

The challenges, as stated in the first article, clear communication to the franchisees needs to take place so they know what’s taking place and why. A great marketing plan can only be great if the people on the front line know what is happening and why.

You could create a short video which you email to them to outline the process, or a step by step text email.

You could follow these up with a phone call, or have a webinar to outline the process and let them know why you picked the gift you did and how you worked with your friendly branding expert in the process.

Getting the communication right at every stage of the process should cut down on the amount of hassles you experience internally as well as ensuring you are setting great plans in place to develop and implement the marketing campaign.

There are lots of ways to market a business and if your task is to organise it for someone else (in this case franchisees) then get the process right so you can expect the right message to be delivered to the right people, so solid results can be tracked. This will then give  you great evidence about what works and good directions to take in the future.

  • Get people on board – Communicate the aim clearly to them.
  • Make the process easy to implement – Show them how to implement it and measure the results.
  • Make the most of it – Show them ways to build the relationship beyond the initial campaign.

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Franchise Marketing

When it comes to marketing for your Franchisees you need to get a few things sorted, know your aim, create the message and figure out how you will deliver the marketing message and who it will be aimed at.

You might think this is fairly simple and standard, yet there seems to be a range of challenges people face with their franchisees and keeping them on board with the whole marketing “thing”. Some franchisees simply follow your lead, while others buck at every new thing which seems to be an expense rather than an investment.

What might seem a rather simple process can soon become a slinging match, especially if you have conflicting input into the process; or people in the organisation simply do not like or understand the intended concept, especially if it’s the Franchisees.

What’s important here is to make sure you market your marketing well, i.e. communicate clearly what it is, what its aim is and how it will be implemented. Then you have a greater chance to ensure you get stronger “buy in” from the team.

I have been part of a franchise organisation where the people creating the marketing had only a simple aim (to give the franchisees more prospects.) They failed to cater for the existing clients (encouraging them to buy more), nor did they have much idea of the target markets they were trying to reach or how to reach them.

The other challenge they failed dismally at was advising the Franchisees about ways to do their own Local Area Marketing with ease, so they could get stronger involvement from existing clients and build greater referrals.

Where to from here?

  • Make sure the marketing plans and outcomes are clear about what’s happening and why.
  • Use simple communication methods to let everyone know why the marketing is what it is and the aim of it. Then people will feel more at ease with the process and know what their investment will hopefully get them.

Far too often Franchisees can build resentment to things being thrust upon them, simply because they don’t know enough about the intended aims and processes involved.

In part two I will outline a way to implement this sort of strategy, so you can see the benefit of utilising your friendly branding expert to help take some pressure off for you.

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Making the Marketing Difference

You are up to your elbows in work, pressures from all sides are making your job NOT what you want, a lot of hassle. How do you find time to get out of the pressure cooker and search for solutions to give you breathing space?

Chances are if you have the time to read this, that’s probably about as good as things will get! So let’s jump in and see if we can provide some fast answers to your marketing department challenges.

Marketing relief options…

  • Get support – There are a whole host of “marketing supply” organisations all wanting to take your cash and supply you with goodies, but use the ones who can take the pressure off. The good ones do this by doing at least SOME of the thinking and organizing for you as well as supplying great products, the great ones will show you how to use the products as well… Try calling your friendly branding expert and see if they can do it for  you.
  • 1 hassle or five+? – If you look after marketing for a single organisation there is probably less hassle, however if you are looking after multiple organisations (in the case of a franchise group), then you might have a whole range of conflicting forces pushing and pulling. Find ways to keep these forces off your back, perhaps by educating the end users on how to fully use the marketing devices to full effect.
  • Think, not do… – It’s easy to say it but sometimes hard to do it! Perhaps it’s outsourcing the “practical side of things” and even some of the thinking, so you can plan better what’s coming up next. A friendly Branding Expert should be able to assist you with this and not just be a provider of products.
  • Plan – Yes the thinking part means you can be more strategic in your approach so planning has to be next. Figure out if you have to get more new customers, keep existing ones interested or support an organisation you are sponsoring. Then build your calendar of marketing options from there.
  • Keep your people informed – if you are a one person marketing dept or a 100 strong team, your wider network of staff in the organisation will probably need to know about how to handle the promotions and various processes you will put in place so use your intranet, email and or training sessions, to give them information and get feedback on what’s taking place, often great ideas can come from some very unlikely sources.

Now you are back on track, see what’s out there to make your job easier and less hassle.

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Choosing the right franchise for you

Franchise opportunities abound, but choosing the right franchise requires careful thought and considered research.

Combing through franchise businesses for sale notices should be less daunting if you implement a well thought-out research strategy. Using online research, industry publications, news clippings and other methods is a great starting point.

When identifying franchise opportunities, consider what will complement your lifestyle, business goals and your skill set. Some aspects to consider are outlined below.

Brand strength? Behind every successful business is a strong brand, bolstered by an enviable reputation. Read widely about how the franchise brand is perceived by the industry, customers and business partners. Part of what you’re buying is the company’s brand equity. What do you estimate the brand’s equity to be?

Finding out about financial health How open and transparent is the organisation about its financial health? A company’s balance sheet can provide valuable insights about how well placed the franchise business is to harness future growth.

Expenses today and in the future Before you buy a franchise, you’ll need to know what set-up costs are involved. There could also be ongoing costs, such as marketing or advertising levies.

Strategic marketing, PR and advertising expertise? Dig deeper into the company’s marketing strategy. What level of investment and support is offered nationally and locally? What marketing and branding expertise does the company offer? How well resourced is the organisation to fund public relations programs?

Systems for success? Systems are essential ingredients in any successful franchise network. How efficient are the franchise’s systems and processes – do they help or hinder your ability to operate the business?

Investigate the level of support on the ground Do they have a dedicated operational and field support team to assist you? Investigate the ratio of franchisees to field support infrastructure.

Consider the commercial environment Determine the competitive dynamics that are likely to impact the brand. Do they have a well-defined understanding of their competitors, future opportunities, trends and issues?

Create a shortlist of franchise business opportunities? Once you’ve created your wish list, shortlist your most suitable franchise opportunities. Map out what works for you and what doesn’t, including the business must-haves e.g. IT and marketing support, costs (one-off and ongoing) and other forms of critical infrastructure.

Talk to franchise owners at the coalface Franchise owners are valuable resources. They can often provide you with the ‘inside story’ about a potential franchise business opportunity.

Lesley D’Arcy – As a franchise recruitment manager at Mortgage Choice, Lesley D’Arcy is responsible for recruiting franchisees to greenfield (new) opportunities as well as selling established franchise businesses. Her career in franchise recruitment spans over 15 years where she has worked with many major franchise brands. Lesley has a wealth of experience in recruitment of franchisees and builds on this experience by unearthing and developing the latest and most innovative ways to help franchisors build their networks. This experience has given her the skills to become an expert in the field of franchise recruitment, excelling in lead generation, screening, qualifying and selling to prospective franchisees.

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Who’s responsible?

In the “topsy turvy” world of franchise contracts, agreements etc, (which many franchisees have little understanding of) it’s painfully obvious that many of these documents ask the franchisee to jump through hoops, but how about working things the other way?

Over time the franchisor will build a “watertight contract” and expect the franchisee to know a lot of things about business and how to get results, but if the result in the business for the franchisee is less than spectacular, where is the “Duty Of Care” by the franchisor in all of this. It’s far too easy for them to throw their hands in the air and say things like “You knew what you were getting into” or “You had the disclosure documents…” “You had the info” and a whole list of other statements/excuses.

When a franchisee is experiencing challenges (not enough customers, not enough turnover, not enough full stop!) then the franchisor says “Well ask us for help” So some do, they drop their pride and call for help. Often the answers given relate to “Put more into your local area marketing” Hello! if I am down the “tubes” and have less cash, how can I put in to make things “better”.

I figure the franchisor should establish a “Duty Of Care” policy and or procedure for the good of the franchise, and the good of the franchise industry. In fact the duty of care policy should state. (For example) That a franchisee must keep a reserve float of emergency cash (in a bank account) that ensures they are able to pull out some extra to make things go “voom”, and over time add to that so it grows to cope with inflation etc.

I also figure they should be held accountable for the marketing… If they put an advert in a publication, was it designed by a marketing expert or the copy room at the local paper…? Then making sure the results are clearly and effectively measured so you can know how well the marketing $$ are spent and you are definitely getting a respectable return on the investment.

If the franchisor is working at building a robust organisation that can provide an effective system for the franchisee, then they need to make sure the people investing in the business are developing their business and financial accumen as well. Okay some have an annual conference, the people go and have a great time, but how many put the information into action? Is their “area supervisor” following up on that? Are their business plans reflecting that development? In many cases no.

Watch out for more “Duty of Care” observations, as they arise and franchisees become savvy to the idea and franchisors get caught out.

So far it’s a one way street with the contracts, but a savvy organisation will ensure they provide avenues to ensure a franchisees ongoing success and what a selling point that will be.

How to train to Win/Win

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Training to win/win
You and your staff should be trained to make the whole show win, then the customers can win too. A great position to get to and stay in.  For some the idea of training staff means showing them the bare basics of their job, but go a bit deeper and encourage thinking around the idea of Win/Win, when they get the idea the concept will probably become infectious.

  • Find out more about win/win and how you might create some examples you can discuss with your team.
  • Look for examples of win/win already at play in your business.
  • Use the concept to develop a team get together every so often to ask about and pass on ideas in business development.

Getting all this together is a great way to cause the team to work effectively together and can build the business to a strong position where people feel valued. This will then pass on to the customers and cause them to feel valued as well, in the end that’s what we all want.

How to create a business with great values

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Upholding great values
People love it when you are on a positive footing and in the values area it’s a great place to start (integrity – honesty, truthfulness etc.).

Start the business with a strong stance on the rights and wrongs, if you get caught by a staff member or a customer ripping people off, word will spread fast, not a good thing to have happen. Make your act squeaky clean and others will follow.

Make a list of the sorts of values you want the business to uphold, google them on your computer and find out more about what other businesses have as values, then find ways to integrate them into what you do, yes even if you have a one person business.

You may find you already have these values, they are automatic and things that inherently are of interest to you. But there may be areas you want to tweak so you can be better at those ones as well.

Over time the staff and customers will be certain to know your business has high integrity, honesty etc.. In a highly competitive market place these things can set you apart.

How to create a business where the overheads are easily covered

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Covering overheads easily…
Overheads are often the thing, which can break the camels back, so make it easy for the camel and take the pressure off. In this case keeping the turnover and cash flow up so the overheads are not a challenge EVER! (I know, easier said than done…)

  • Sell things which are wanted by your target ‘ideal customers’ this will mean you have things moving in and out again fairly quickly, and that’s good for business.
  • Set your pricing right, sure beat your competition if you want, but make enough to make a profit too, then you are sure the overheads are covered.
  • Know what your industry average is for turnover and profits, this way you can measure (benchmark) against the industry average and see how you fit in the scheme of things.
  • Ask your customers what they want more of, it might be as simple as “better service” then you will know “It’s not the products or after sales service it’s the SERVICE!”
  • Know exactly how much your overheads are and how many things need to be sold per day to cover them, then anything over this amount puts you ahead.
  • Know what is selling and what’s not, aim to make every square inch of your sales area sell well, (even if it’s an online page!) simply by providing more of what your customers want. perhaps just moving something to another spot in your ‘store’ will make a difference.

Getting an objective view of your business is vital to figuring out which areas to focus on to improve cash flow and keep your overheads under control, so ask lots of questions, observe thoroughly what’s going on.

Now put these things into action and watch the results alter in a positive direction.

How to create a business that is enjoyable to run

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Enjoyable to run
Who wants a business, which is a hassle to run? Who wants to work in a tough field? No one… Make it a joy to be part of for you and staff and the low hassle enjoyable nature of the business will probably rub off onto the customers over time.

  • Make the systems simple effective and clearly understood, no one wants to run a system they have little idea of why it is being done, especially in larger organisations.
  • Ask the staff for suggestions on ways to make the work more enjoyable, perhaps multi tasking could be a useful starting point.
  • Figure out the culture or if it’s a new business create a suitable culture one that is inclusive, cooperative and has fun some times, this way you will be encouraging the best from everyone involved.
  • Make a Profit! This is an obvious point but without it the stress you suffer might soon spill over into the business. Take it easy that bad stress can wipe you out! So make sure you “juggle” things properly to ensure you have a profit and not just cover the overheads and wages.
  • Smile, show you love it, show you love being there, show you love the staff, (yes love them!) let the positivity rub off.
  • Ask lots of questions from all angles, the customer, the staff member, the senior staff and you… if there are common areas to be tackled then focus on those first.

If your business is enjoyable to run now, what would it be like if you went through and made it MORE enjoyable to run!

How to create an easy saleable range

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Creating easily saleable products and services
You want people to buy, not to um and err then walk away, so it should be easy for them to select what they want and then make the purchase with great peace of mind. Especially people in your ideal target market.

It may be one thing to provide a prestige product and another thing to have enough people in the right target market to meet the needs you have. Again it might be a case of having some prestige products and more of another not so prestige product.

When it comes to business you should be making sure that customer satisfaction is a number one concern, and a big part of that is the service and support your business provides. Make it EASY for people to get things serviced, not a hassle. Make it easy for people to select the right product, Make it easy for them to find a sales person, the list goes on.

So take a customers viewpoint and walk in and out of your store as if you were them, how quickly are you attended to? how gracious was the enquiry “How are you today sir…” How easy was it to get your bearings on where things are (online or in a physical sales environment…) Now ask yourself what can be done to make changes so the people walking in and out are really satisfied.

Also look at the things you may want to add to your range… How easy are they to market? And will people readily make enquiries that could lead to sales… These are all aspects of easily saleable products and services.
Taking all these things into account you should be able to”pull apart” the customer experience to know what’s working and what you can do about it.

How to create a business that really fills a need

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Does your business fill a need and or want?
Hopefully it does both. If there is no need for what you have there will be no sales, therefore no business. This is a vital prerequisite for any business . Consider this, if you are selling diving gear in the middle of a desert you would not sell much, however a cold drinks stand would be a more obvious choice.

If you are just starting out in business do a lot of research to make sure what you have will fit, the local people, the culture, the psyche of the whole area, again if you are selling art in a working class area the amount you might sell may just be way less than a city where the arts might be more solidly valued.

Consider if are you providing for a want or a need, e.g. if you sell food, there is a need for that, if you sell dolls it’s more of a want, not a need. Ideally I guess the best scenario might be to have a needs based business that also sells some “wants” as well.

Watch out for things changing, cassette tapes were once the only portable music device, then came the CD… selling cassettes today would be a waste of time. So move with the changes so you don’t get left behind. What might start out as a solidly moving product range can become dead in the water fairly quickly.

How to create a business people love

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Creating a business that people love!
Customers and staff a like love the business and what it does, heck why have a business that people despise? Go for love, it’s much better. But that’s easy to say… what can you do to make people love it?

  • Find ways to engage the customers. – Consider a database and keep in contact – Create special deals they can’t get anywhere else (think packages) and the list goes on, get creative and explore.
  • Engage the staff. Right from the start, cause the staff to ‘buy in’ to the philosophy, ethics, and other values and beliefs the business has, make it strong, make it real and make it matter, make it so the idea of turning up to work is a vital thrill in their day.
  • How about you? Do you love the business? Why shouldn’t you aim to create an entity that really rocks, so you want to be there in such a way that it causes everyone else to believe in what you have created and it builds from there.

Now you have some starting points, what will you do to go the next step? research, evaluate, plan, budget, implement? Whatever order you put them in, make it work for you.

How to create a strong brand

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Creating a strong brand
You want your customers and prospects to recognise your business easily and remember it. This is where a strong brand comes in. Just as having a clear sense of what you do is important, then so is the brand for recognition.

A designer should be briefed that this is an important aspect of the logo and other design work you have done (especially at start up and as the business progresses). Otherwise thy will probably create something that might look nice to them, and they then sell it to you as a concept.

In the start up phase when you were researching your business, what sort of branding did your competition have? And the leaders in your field, who are they and what have they done? You should be aiming to be equal to that image or better (preferably better!) Even if they are a multinational company with 100’s of employees.

The brand and the resultant image it projects can be vital to ensuring you have a stable platform to launch the business from, and it also builds pride in knowing you have a rock solid image to project. Want to make this happen with ease, chat to your friendly branding expert and see what they can do to make your marketing sizzle.

How to grow your business

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Growth ability
Starting out in business is one thing, growing the business to be more than it currently is another… And for many business people the idea of growing the business seems strange, they have a fear of change it seems, and don’t want to go any further, unless pushed.

The problem is multi fold but lets take a basic view, the business operates and costs go up for supplies, the rent goes up on the lease… but without a growth strategy they are stuck paying more with the same amount in their pocket… when they do put the prices up they are apologetic about it to customers, and start to sound more like victims than business people.

Therefore the business needs to be the type that can be grown readily so that these (and other growth related challenges) can be handled easily.

To grow your business make room in your business plan for it, flag it for discussion with your business coach, accountant and partners. Explore your target market and look for ways to expand on what you have to offer.

Growing your business does not automatically mean you have to take on more staff, you may be able to find ways to delegate some tasks to sub contractors outside your business, like bookkeeping, virtual admin services and so on.

How to make your business profitable.

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Profitable
At the end of the day it’s what’s left in the kitty that counts. With no profit you’re a charity or a hobby, which do you want?

Lets say that you want to be more than a hobby (that’s what business is about I guess…) so you should be able to know readily and easily if you are in profit, by how much and what to do with it.

Your bookkeeper or accounting software should be able to tell you where you are at, if you have put in all of the $$ spent and $$ earned, so that’s easy, but the other sides, what to do with it and how to make it is another.

Firstly lets imagine that you have paid yourself out of the $$ in so you are covered, and all the expenses are covered, you now have a surplus to work with… nice eh! Some people just spend it, some pour it back into the business, some do a mix of both. My thought is to create what I call a debt reserve fund or business wealth fund. This is simply a bank account where you put the $$ in and don’t spend it, you let it grow.

This is a different way of looking at what to do with profit but it sure feels good to see a bank account growing… the security it offers is fantastic and the fact you don’t touch it is even better, it compounds.

As for making a profit… lets see if you have paid everything and have a surplus, then you have a profit, so the aim is to ensure with your pricing you have left a margin to cover the profit, and in some industries the profit can be 500% in others 15%… in your research for your business you should be able to find out the average % of profit and work out some of your projected cashflow from that.

Whatever you do with your profit aim to make it work for the business, as often people simply take out of the business without a thought to it’s growth, growth potential and future.

How to make your business readily understood.

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Is it readily understood?
If your business produces widgets for the trucking industry it’s important for the target market (trucking companies in this case), to readily understand what it is you are providing. If you are in the start up phase your brand may not mean anything until the prospect sees it a few times (probably 6+ times!) so you have to make sure that it is presented in such a way that they know who you are, what’s on offer and how it’s done (online, retail, wholesale etc.)

There are many companies that put a logo on their vehicle, drive around and no body has a clue what they do or if they are of value to them (i.e. target market). It can be ok if the target market is a niche In this case a trucking supply Co, but if even your target market does not know then you have a challenge on your hands.

Consider working closely with your designer or PR people to make sure the people that should know clearly do know, otherwise your marketing $$ can be wasted.

How to create structural integrity in your business

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Structural integrity
The systems and procedures for your business are vital to ensuring a solid foundation and the supporting structures up from there are suitable. The aim with developing structural integrity is to ensure that “when the wind blows” the house stays in tact, or when it rains and a tornado comes through after it that you have the ability to get the business back on track quickly.

Depending on the business will depend on how you plan to develop the structures to keep things in place. If it’s a retail store you might keep some stock off site, the same with databases and records in the event of sabotage (yes staff can do it to you if they are displeased…) or a natural disaster, you have a back up.

You can extend the idea right through the business to leadership, HR policies and so on, so that the organisations backbone is supported by healthy muscles, all finely worked and tuned to provide the right amount of support.

To begin working with ideas on structural integrity you would probably start with looking at the values and beliefs the business has and how the ‘culture’ supports that and vice versa, then you can identify strengths and weaknesses and start to see the spots to tackle.

How to create a sustainable and robust business

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.

Sustainable and Robust
When you start up in business you probably do so wanting it to last, so you can get more than just the $$ it cost you to get started. So you need to think about what will make the business sustainable and strong so it can last. Ideally you will want to set up a profitable passive income device so that you can reap the rewards of being in business without having to be there.

Sustainable will probably mean your industry niche is one that means people will be require what you have for a long time to come, it may be a flexible area so that you can go with the flow and include new innovations with ease.

A robust business could be seen as one that has good investments in place that create passive income returns JUST for the business, so that it can be supported by its own wealth. This can be done by putting away a percentage of profits, so that in the event of a disaster happening you can weather the storm. (You still need insurance though!)

These are just some of the ways to create a strong business and over time I suggest you add these points to discussions you have on business planning, this way you can really know that they are being considered and acted on for the future.

Jerry Seinfeld’s 3 rules of life

Here’s Jerry’s 3 rules of life, pretty simple… so lets add some business thinking points to it.

Print it, use it, tick things off as you do them, make notes, add to the list, include some of these points in your staff training and see what happens.

Thanks Jerry lets see what happens now…

Bust your ass…

  • Work hard, work smart, if it’s not fun, do something else.
  • Following your passion, you will then want to do the work, in fact the work will be so enjoyable it won’t seem like work, you will be early and rarely late….
  • On something that will make a difference for more people than just you, you win they win.
  • On being exceptional, who wants to be mediocre? Ok so lots of people do, but why do you have to be…
  • Getting the next goal, and then the next, the journey of a thousand miles begins with that first step. The sense of achievement is a powerful drug.
  • Providing what the market place wants, you will soon be happy with the sales, they will be happy you provided what they want and those that work with you will be happy you thought of it.
  • Getting people to know about your business in the start up phase and then to come back for more of what you have, often.
  • To influence others in your circle of influence to be exceptional at all they do.
  • To surround yourself with great people who want to pass on great information you can all utilise.
  • Living life to the full, when the show is over it’s over folks…

Pay attention…

  • To the details so that you can understand the bigger picture from within. No point in having a business that no one knows what’s going on, especially you…
  • To planning. No plan no house, it should be the same in business.
  • To how you present what you have to the market place… Get great at marketing and sales, then do it with the rest of your team.
  • To the way you learn, then you will be able to pay attention more effectively.
  • To how others liearn, your role as a business leaer means you will probably do a fair bit of instructing on how things are done, so teach others in ways they prefer to be taught.
  • To the way you communicate, so get very specific about what you communicate.
  • To the way you listen… Be an attentive listener, that’s why you have two ears and one mouth.

Fall in love

  • With what you do, how you do it how your team does it…
  • With causing others to fall in love… with the job, the business, the customers, the service the products, their life, their significant others.
  • With life. Life is what we do day to day so we should get great at loving it.
  • With how others see the world. This level of fascination is from the old American Indian idea of “walking in another mans moccasins” it hlps to give us perspective.
  • With the people you surround yourself with. Are they all lovable? Are they all worth fighting for?
  • With the glory and beauty of nature. If the view is lousy, I wonder what you are looking at?

Risks are what business is all about… or is it?

This is the eighth in a set of posts designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of “how to” as it can be too easy to read and say “Oh yeah that’s it, I need to do that”, and then forget it and let it go.

Risk taking (all business is this, the further you go the more risks seem to ‘pop up’)

These days there is a lot of talk about risk management to ensure your business is not exposing itself to too many risks that could undermine it. In this article I wanted to point out that being a risk taker is often a useful device in starting a business, without the ability to take a risk we might never start one and spend the rest of our lives wondering what would have happened if we had…

  • Do your business research to ensure the risks you are taking on is minimised where possible.
  • Know how far you can go with the risk you are undertaking, if you pull out at any stage, will there be “something in reserve” or will the project finish you?
  • Explore the unknown, often great ideas come from the strangest places or mishaps in scientific research, sure there are risks involved but the ‘pay off’ can be worth it.
  • Making mistakes often leads to learning opportunities, far too often we are risk adverse and fail to give things a try. When you or an employee make a mistake, are you ridiculed by others for the mistake or is it seen as an opportunity to learn and grow?

Its not all risk taking but hopefully when the challenges arise you can be ready to accept the challenge and not merely dismiss it.

Running on autopilot

This is the seventh in a set of posts designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of “how to” as it can be too easy to read and say “Oh yeah that’s it, I need to do that”, and then forget it and let it go.

Automatic functioning (the skills are already known)

After a while of doing a task you can become competent at it, then at the next level become proficient, at this level, things can seem automatic. Do that with the basics of what you do in business and a solid foundation can be built for your enterprise. Teach others to do the same and the base structure can become much stronger again.

  • Recognise the things that are BASIC skills for your business and then train (often its informal) you and your team to do them well, (effective beats efficiency hands down.) Then find a person in your team that picked it up fast and see if they have the skill to put the process in writing so anyone can learn it.
  • Chunk the skills into groups so as you and your team learn higher level skills, the previous skills have become proficient and form a solid foundation.
  • Review the skills you and your team have at all levels and work to understand areas to be developed further. (Leadership and communication skills are often good examples.)
  • Work to make your business a lifelong learning exercise so your organisation can be highly flexible in what they do.

Getting an organisation to run on automatic may seem like an easy thing to do, and that’s often the challenge to be able to figure out what skills are simply hidden due to them being automatic and therefore hidden.

Get uncomfortable and see the results…

This is the sixth in a set of posts designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of “how to” as it can be too easy to read and say “Oh yeah that’s it, I need to do that”, and then forget it and let it go.

Comfort zone stretching (An elastic band is only working when it’s stretched.)

Have you noticed yourself only doing things within a set range? It might be mingling with only a select group of friends at a party… or only looking to set ways of solving problems all the time. Stretching what you are comfortable with can be a great way to develop your resilience, problem solving skills, and ability to become more flexible. In business thee skills can be very useful to the ongoing success of your enterprise.

  • Travel the road less traveled and enjoy the view – Literally take different roads while out driving, yo may have gone to the same destination day after day and have never thought about a different route. Now you can start to explore things by simply changing your view of the common things you do.
  • Ask others for ideas and input – You may never do this normally, but give it a go and see what happens, be sure to pat people on the back if you use the ideas, the recognition can be very useful for their esteem.
  • Explore creative options – There is more than one way to do most things, so start to look at things from different perspectives. It might be as simple as thinking about wearing a different “hat” if you usually see things from a bosses perspective try a marketing “hat” on.. how does that change things for you?
  • Do some internet research on creative options to explore.

It may take some time, but having the chance to find others ways of doing things might just be the break you need in your organisation.

Have you decided what to do yet?

This is the fifth in a set of posts designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of “how to” as it can be too easy to read and say “Oh yeah that’s it, I need to do that”, and then forget it and let it go.

Decisiveness (Either a thing will happen or it won’t, often the decision is the only thing that stands in its way.)

I was once told that the best way to become better at making decisions is to make the, right or wrong stand your ground and see what happens, before long you can become very decisive and develop the skills and confidence to live with the outcome/s.

  • Make lots of them even on little things, and see what happens, avoid the procrastination cycle of saying you will do it soon.
  • Check out the idea of “Whats the worse thing that can happen if I make the wrong decision?” then check to see if it really is that big a deal.
  • Ask others to make the decision for you (delegate) and check the results, you can be surprised just how well this one can work for you.
  • What is the difference between a person that is decisive and one that is not? Check out those qualities and ask if you can readily develop the skill/s or if you will need assistance, then do it!

Keep on going with the concepts laid out and put together a personal list of achievements made by being more decisive.

The journey begins and ends with you and your goals…

 This is the forth in a set of articles designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of “how to” as it can be too easy to read and say “Oh yeah that’s it, I need to do that”, and then forget it and let it go.

Goals (If you know where you are going it makes it easier to get there.)

In the story of Alice in Wonderland the Cheshire cat sat in the tree smiling widely as Alice asked which road to take at a fork in the road, the cat replied “It depends on where you want to get to” The goals we set will assist us in finding the right roads to take and in business the wrong road can cost us dearly.

Setting goals is easy, making them a reality is a different matter again…

  • Get smart about your goals -  specific, measurable, achievable, realistic and tangible. If these can not be thought out readily you will find the achievement of the goal nearly impossible. Write out the details in DETAIL… leave nothing to chance.
  • Work on small goals first and build up from there. – Often these are the basis for a “to do list” and chipping away at the small bits will make the big bits come to fruition.
  • Take action, avoid talking about what you are “going to do” and get on and do it. The world loves people who take action.
  • Consider how well you have done with goals in the past… Easily achieved them or… make sure you build up these skills if they are a challenge, then you can get more automatic in setting and achieving them.
  • Use your calendar – set time lines for the achievement of the goals, then tick them off as they are achieved, the sense of achievement is often a cause for some small celebration.
  • Use a project plan – These help you to break up a big goal into smaller ones and fit the details to a time frame. There is specific software for this or  you can create a table in a word-processing that can give you the basics to work with manually.

Go get ‘em tiger should be your catch phrase at this point and with the basics of goal setting up your sleeve the results should follow on soon after that.

Conviction, have you got the all important edge?

This is the third in a set of posts designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of how to as it can be too easy to read and say “Oh yeah that’s it, I need to do that, and then forget it and let it go.

Conviction (You are sure it’s a great product and or service, otherwise you would not be doing it… RIGHT?)

This is an important area of new business and project start ups. It’s the strength of conviction you have that will probably appeal to people when you are selling your concept/s. the question is what is it and how will you develop it?

If you are starting out the product and or service should be convincing, to you and your target market, if they don’t want it and you are not sure about it, then how will you have the internal fortitude to make it work? I guess the obvious thing is checking out what you have from all angles to ensure it has a fit in the right product and or service niche and also in the buying niche of the intended audience.

So how to build in it?

  • Test the idea with people who might understand, family and close friends may not… so go for independent advice (accountant, other entrepreneurs and so on) see if it does have a place in this world. Sure there may be confidentiality issues, but just remember if an idea is any good you will probably have to RAM IT DOWN PEOPLE’S Throats to get them to be interested. (at least in the initial phase). Also telling family and friends about it can set you up for failure if they think you have a “hair brained idea” and want to put it down to help you “save face.”
  • You have done the research so you might need to know find ways to present the concept. A business plan is one way to do it, but before you get in too deep, consider the basics. then jot them down in point form. What it is, how it will be done, what it might cost, who will do it, how much time will it take, where will this happen, why it fits to the niche you have sought out, how it is different from other concepts and so on… This will assist you to assess the idea first.
  • Look at others who have done this type of thing before, how did they get started? were they confident from day one, or… If they were not confident, how did they build that confidence? If need be try different short courses that may assist you to stand tall and tell the world about what you have, This might be public speaking and or personal development courses of some kind. Whatever you do make sure you are sure about the conviction you have to make things work well.

I am sure there are more points that this start up list puts forward, but really give it some thought so you can formulate things clearly in your head and then articulate them on paper.

Building stamina and resilience

This is the second in a set of posts designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of “how to” as it can be too easy to read and say “Oh yeah that’s it, I need to do that”, and then forget it and let it go.

Resilience – stamina (The ability to keep on keeping on and to bounce back)

I have put these two together as I felt there was a natural attraction to both, they cross more borders for me than they stand alone.

Have you ever noticed that some people give something a go once and give up trying… or they say “it’s not for me” often without really giving it a go so they can develop the basic skills to a reasonable level to fully assess if they “have it or not”. have you also noticed some people can go “hard” at the start and then fade out too quickly. If that’s the case then the following points may assist you to understand the issues a bit more and possibly even be able to assist you in overcoming the issues in yourself.

  • Do some soul searching, if you have given up on things easily in the past, is starting a business really right for you? And is the ability to start out strongly and then fade fast an issue? It’s better to face this now than later when the stakes might be much higher.
  • Can you build your resilience? Falling down and getting up again is one thing, but doing it repeatedly might take it out of you. What qualities do resilient people have? and are they the sort of qualities you can learn… and how long can that take if it is possible for you?
  • Having the energy to run a race is one thing, but if you trip during the race that often saps some energy you might need for later. If a sports person can build their staying power by more exercise in a carefully worked out training plan, can you do the same? and how will the plan differ for your business prowess as opposed to a sporting scenario…
  • Check out the biography of business people, and look for examples of how they built their ability in these areas, then ask are these things you can implement? If not keep searching and asking for answers that “fit right” for you.
  • Know your limitations, then push them a little each time to build your capacity to go a little further next time.
  • Having support from others can help to build your resilience and stamina, its that cheer on as the chips are down, or a welcome “You do this really well” when you may be in doubt. this can come from, family, friends and associates and can make a big difference to the way you ‘handle things’ being aware of this, ask yourself, can I foster this so I can get more support? The short answer, yes…

Enjoy building your stamina and resilience, hopefully the “workouts” to get you there will be well worth it.

Preparation makes all the difference.

This is the first in a set of posts designed as a series to complement the initial post… Strengths in your business The aim being to provide a simple “How to” guide for people daunted by the prospect of how to as it can be too easy to read and say “Oh yeah that’s it, I need to do that, and then forget it and let it go.

Preparation (No plans no direction)

The topic of preparation takes into account research as well as plans, so lets look at these.

Many people in business make the error of not doing full research or think they know better than any research often going off a hunch they have a great idea that will bring them great profits. Fact is many people are throwing away thousands of $$ by not getting the research in the start up phase right.

Some research basics

  • Find out all you can about your competition, chart it on paper and figure out what sets them apart from the rest in your line of business.
  • Find out what the basic profit margin is for your business then figure out how much you have to sell to be able to make that kind of turnover, then break that down into a daily figure to see how much you have to earn.
  • Know what it will cost to run the business (find info on cash flow and make a LONG list of every aspect of your business and its expenses.)
  • Know if it’s legal, do you need special licences or registration to run the business, find out now, NOT LATER!
  • Chat to an accountant or solicitor about the right structure for your business, there are a few options here, pursue them and know the difference.
  • Get smart around business terminology, create a glossary of terms (Google that, there are bound to already be a few.)
  • Know your target market – focusing specifically on a group of people or types of businesses you want to target then find out how these people buy
  • In business (especially in the start up phase) you will be selling, ideas, then products and or services so do some research on the right sorts of sales methods and then practice them to build your skills in this area.
  • How much money is required to set the business up.
  • How long it takes before the business will make money (They rarely make money from day one…)
  • How will you pay your way in the start up phase? (a wage or similar…)

Planning

  • A business plan is vital so you have a guide to follow, it can be The Mini Business Plan or a fully blown complex one but have one ON PAPER, they are no good in your head.
  • The plan will at LEAST set out the goals you have for the amount of sales, the way the business will run (management) and the marketing.
  • Because planning needs to have goals set, find easy ways to make goals work (the SMART system works well.)
  • Make the plan usable, and make it the FIRST thing you turn to when you need to have an answer.
  • Use a calender a 12 month one even if it’s a photo copy of a 12 month diary page, it’s better than nothing. Then write in all the things that will happen from start up day.
  • Check out a bookkeeper to handle the accounts do you can focus on your business and running it right. Learn the bookkeeping terms and how they effect you. If you plan to do your own books, make sure with your accountant this is the best way to do things. Some will not accept your input of the info and prefer a bookkeeper (a professional) do it for you. (accuracy counts.)

There is a starting point for for your business preparation. I hope it makes things easier for your business planning phase.

What support do I need?

It can be surprising how much support a business can require. Even if you look at the basics of Marketing, management and operational issues and the sub headings under each, then you would have to be highly skilled to be able to do all of them, so some support can go a long way!

Most males will try to doggedly forge on independently (and don’t say you won’t!) thinking they know best… But when push comes to shove there is a lot of expertise that can be obtained if you ask for support.

In a small business it might be having a partner do the books, working closely with your accountant, working with a business coach to build marketing plans. In the larger business it might be hiring a person or company to look after your an area of the business like marketing or sales, the more time goes on, the more of your business you should be able to hand over to these types of support services.

Support can come in the simplest form and often that can be the most powerful. I was chatting with a tradesman the other day who mentioned his business support. “My teenage kids have been trained to sort a few things out when I get home at the end of a long day. My boy sorts the junk out in the front of my vehicle, clearing the rubbish from a day on the run, he gathers the receipts up in a small folder and takes them into my daughter who we have taught to input the info into the accounting software. It frees me up to unwind at the end of the day, once a month we have a clean out session of the vehicle and I pay the kids for the duties they perform.”

A great way to get things happening I thought, simple straight forward and results driven.

Take a Look at your business and ask, what support do I need and what support would be useful, then start handing over the things that fit to this criteria. Only then will you truly have a business that gives you the lifestyle you have taken risks for.

Who’s supporting you?

Studies show clearly that many businesses fail in the first 12 months of operation, often due to lack of cash to be able to run the business through the crucial start up phase. But there’s more to the start up phase than just cash, in fact it goes well beyond the start up phase.

Support… Who is supporting you and your business idea? Family, friends, Franchisor… It’s one thing to have a business idea and or take on a franchised business, and another entirely to make it work.

Research is clearly indicating that people in business that do well are those who are supported in their endeavours, sure there will be exceptions but in the main if you do not have support you may as well kiss the business good bye.

Support can come in many forms, positive language, physical involvement or both. The idea being to foster the support whichever way it happens and ensure you are making the best use of it.

Examples, a husband in a trade based business utilises his wife as the phone contact person, the wife offers positive support of the business and is actively interested in marketing, and operational issues. A negative example might be a person who wants to go into business but gets negative feedback right from the start from family and who refuse to have anything to do with the business even though it may provide the income for the family to live on.

Overcoming the negative support model can potentially be very difficult, however if you intervene early and discuss the issue/s you may stand a better chance of altering the situation.

In business life can be tough enough as it is, without the right support things might be tougher than they need to be.

The business success points

Over time I come up with a list of business success pointers and change it, the order does not matter much I think all the points are usually of equal importance.

Then I think about it some more, weigh that up against things I see and arguments I have in my head about how things are and what I am seeing. So for now as at Oct 07 this is “The list”.

  1. Effective systems - Production – Management – Marketing – Risk management. No not systems to create a bueracracy but systems to create elegant flows of the right information and resources to the right place at the right times. Checklists, operational procedures etc.
  2. Excellent products and services – With the right ones in place the profit margins are easy to sustain and even build on. Think apple’s Ipod, it really was just another MP3 player, but the design and the hyoe compbined made it a stand out performer, everything else (generally cheaper) paled into insignificance. It is clearly No 1 in the market If you were able to produce stand out products and back it up with service second to none then you would clearly have a siner.
  3. Clear aims and strategies - Marketing – Operations – Management, from profit to HR issues clarity of the aims and strategies (the how to’s in the system) will (and does) make every bit of sense, your people will know what to do and when, and chances are you let them develop the aims and strategies and so they are hell bent on bringing them to fruition. Make sure innovation and leadership are a part of the aims and strategies, if not add them NOW, business requires organisations that can and do make positive use of these two.
  4. Clear mission and vision – And I don’t care how small or large the organisation is have something you can hang a mantra on, so you and your people can chant it silently and know it permeates everything your organisation stands for. Then imagine, what if each division had its own mission and vision… could be useful for larger organisations wanting to take teams to a fresh level.
  5. Growth and development strategies - This probably comes out of the mission and vision along with the aims and objectives, the aim in short to make sure the business is able to develop and grow in effective ways… It might be profit to begin with, then more staff to share the load… then, well its up to you, check out your aims and objectives, if they don’t fit to this area alter them now.
  6. Brand image – People, customers – suppliers – prospective and existing staff should be able to say they know the organisation and perhaps what it does by the brand image. Clarity of communication here will build pride all round and leave a professional image in their minds. Look at the logo, the slogan (if you have one) then all the marketing materials, signage adverts THE WHOLE SHEBANG and see if it’s a rock solid image that is being presented.
  7. Customer focus - No customers no business, so get vital about focusing on them, are they treated like royalty? Should they be? They bring $$ in to the Co… so go all out to make them feel fantastic, so much so they want to come back with their friends and buy all you have! Suggestion make it sustainable, there is no use to a focus that becomes fuzzy over time and is not sustained.

That’s the list, pull it apart, print it out and hang it on the wall, throw darts at it to figure out what to do next, I care not, I just know that this list of “stuff” works and will make a difference. date for implementation… NOW!

The impact of the “stages” of business

Describing business in terms of its stages, infancy, adolescence, maturity and so on is a great way to sum up the situation, but there are impacts and of course differences in each.

So in the development of the franchise from the start up infancy stage, through to maturity there are some different challenges to face that would not ordinarily show up. here’s an example, for some it will be starting out with an understanding of why they pay a franchising fee, then doubting its value when the chips are down, then up again as things turn around.

The question is will the franchisee ever fully regain the respect they had for the fee in the first place. Chances are no… Some of the edges may well have been chipped off. But its all part of the stages and this up and down attitude can happen multiple times in the course of each stage.

The challenge therefore is for the head office team and peer mentors to be able to recognise the situation and then be able to do something about it. Even if it is just a list of things to look out for, or a reminder list of what the franchisee fee covers, or even in the newsletter or Co blog it outlines more ways the franchisee fee gets used each month.

These sorts of reminders can go a long way to clearly showing the franchisees how they are being served and the value of that service.

For the non franchise business it may well be a case of looking out for challenges as they arise (e.g. why am I spending $x on insurance) then looking at the peace of mind that can bring and the potential hassles it can prevent, then move on from there.

In business there will always be stages to go through but its up to us to be able to handle the challenges within each.

Aussie franchising gets teeth…

The ACCC (Australian Credit and Consumer Commission) in Australia has released a document to assist franchisees in buying a franchise. The doc outlines a bunch of details about how to find a scam franchise (rare) a glossary of terms… (had to I guess) and a range of things to look out for (good logical stuff).

Problem No 1. The horse has probably bolted by the time a prospective franchisee reads the document… It’s true, people get ideas in their head and run with it… They go to an accountant (maybe) chat with a “Solicitate” (sic) (maybe) and jump in the deep end. Did they go to the ACCC Web site? (Heck why would they…) shouldn’t the info be on the government business website? (Probably is…)

Problem No 2. They buy based on emotion – We all do, some of us go a bit further though and check out more details (logic and facts.)

Note how they are interlinked, jump in, and emotion.

The idea of starting a new job, a new venture, getting started, getting going… You might feel invincible at the thought of going into business, you might feel that the choice you have made is right (hey if it feels good do it right?)

Chances are most people that buy into a franchise are probably not fully clued up about business, its pitfalls as well as its earning capacity. Mos may find the difference between marketing and promotions a challenge, let alone the income and turnover differences question or the net V’s gross profit question. (Sorry guys you’re only as good as what you know…)

The ACCC have done the right thing (basically) however they could have mentioned that an emotive decision is not always a right decision and possibly save a whole lot of heartache and money hassles.

Is it a turn-key business, or a tur-key’s business…?

Buying a franchise can be a great way to get into business, (if you have not heard that line before you have not been looking into franchises for long.) and if it’s a ‘turnkey’ operation you are probably getting an even better opportunity, one that has all the bells and whistles on start up and a system to be reckoned with.

The term “turn key” relates to being able to turn the key in the lock to the front door and the whole thing is set to run. It doesn’t need more than a good dose of training, the cash to buy the franchise, and a solid helping of the right attitude to add to the skills base.

Some franchises offer this and over time many have learned how to make the business work really well (lots of mistakes and challenges being solved can do that…)

Other franchises offer a more bare bones approach, sure they give you a degree of support and training but after that you are on your own, in your area working to make the business work. If you complain too much they might answer back with “Hey what did you expect for what you paid?”

Like anything you get what you pay for. Those in the know will research the business, will not take the sales persons view as being the only one, and just because a franchise has a heap of members does not mean they are all floating merrily on the millpond called tranquility.

The difference between the two is not always evident to the new business person, they might be venturing into their first business and thought a franchise was the way to go (in some cases it probably is.) The first look at a business idea can be daunting, exciting and loaded with emotive drive. So seeing the differences and knowing the implications of them can be hard.

The start up businessperson with ‘blinkers on’ can be a hard mule to shift, they might only see the straight and narrow missing out on the bigger picture which may well have reality painted all over it. To make sure you are going to get a sustainable business opportunity and not just become another ‘statistic’ you should make sure you ask a lot of questions, questions to help you appreciate and understand what you need to know and not just what the sales person wants to tell you.

Like anything you buy you should go into the situation with both eyes wide open and have a solid grasp on what’s really taking place. Sure if you chat to enough franchisees you will find a whinger and that could put you off, or better still an ex franchisee with a major axe to grind.

My suggestion, take the time to really know the difference between a real turnkey operation and one that might make you look like a turkey, the pain it saves you will be well worth it!

Buying a franchise… a reality check.

When buying any business (or any asset for that matter) it’s advisable to do your homework. Logical? YES! Practical… Not always. In the case of a franchise they (the franchisor) often has the power of numbers, “X number of franchisees can’t be wrong”, (yes some can be ‘wrong’, but they may not want to admit it.) Of course there are other ways the ‘numbers’ can be glossed over to make things look rosy.

It’s time to take a look at the reality for some.

Let’s look at some basics, there are large, small and medium franchises, and most have the basics of a good business so let’s take one group and single it out for viewing… the small franchise.

To begin with you have a reason for looking for a business opportunity, perhaps you want to get out and about more than a job stuck behind a desk, good reason, but in reality the numbers involved might not add up to all you want them to be. Sure money is not everything, but we are talking business so there needs to be some profit, otherwise you are running a charity or a hobby.

The smaller franchises are often to do with home or business services, gardening, dog wash, cleaning, handymen, and so on. The Franchisor offers the business for sale, you want to run it, and away you go. So lets break down some basic costs and look at what happens when it’s all added up. Remember you are in business to make money so you may well be making money to pay for a lot of things BEFORE being able to pay yourself.

Note: I have not put in any figures for any of these as they will vary greatly from business type, to business type and then between various Franchises.

Franchise purchase price – A one off amount, some people take out a loan for this amount, while others may have a redundancy package, savings or an inheritance they will use. Either way it’s money spent on a potential asset, in this case the asset should be one that can appreciate, not depreciate… At the end of the process if you choose to sell your ‘asset’ you would like to think you made this amount back in earnings (perhaps it shows up as profit) or if you can sell the franchise then you would hope to make this amount back in the sale price.

Franchise fees – Monthly amount to keep the head office wheels in motion – area supervisors – master franchisees – admin costs – systems development – Training – Call centre operation, the list goes on. It should be seen as a fee you pay that provides great value to you, and not as a fee that bleeds you dry each month or is seen as a burden of some kind.

Vehicle - Many of the small franchises mentioned require a vehicle, some require specific signwriting which may be part of the initial franchise outlay. You may have a lease on that vehicle, you may have to tow a trailer and want to use an existing vehicle (either way you have an outlay vehicle or trailer).

Overheads – Every business has these, phone, home office, computer, mobile phone, materials, fuel, tool maintenance, liability insurance, sickness insurance (You may well need it!), uniforms, the list can go on and add up quickly.

Marketing fee – This is usually deducted by the Franchisor with the monthly franchise fees and covers some of your marketing costs that the main company will do. Sometimes they want to do more and may ask for an extra levy to be imposed, this depends on the contract and how they can go about it, it can be legitimate but an extra cost to be aware of.

Wages – If you have staff they want to be paid, so think of the workers insurance, the holiday pay you have to cover and so on. If you take a wage out yourself you have to look at it carefully

Profit – The bit left over after all the expenses are taken into account.

There it is, the list of costs, if you look into these for the business you want to buy, you now have a starting point to fully evaluate the situation. This will give you a solid objective viewpoint to work from and not an emotive one which is so often the case with someone going into business for the first time (or even the fifth!)

In an ideal world after the expenses, you will have paid yourself and have a profit to put into the bank and watch it build. However in reality the opposite can also be true, which can shatter a dream in no time flat. Be aware that this can happen.

Remember the statistics do not lie (they may bend the truth a little…) so take a look with both eye’s open. A little known fact is that many franchises are seen as being a great business model because people often appear to last longer in them than starting their own business, true BUT note that most are in contracts that have them paying fees for the duration of that contract. So instead of a business going ‘belly up’ after 12 months it looks like 3 or so years have passed and even then it may be just a transfer of ownership to the next person looking at a business opportunity. On paper it looks rosy, in reality it may not be. And that’s just the start…

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Franchising and the “family connection”

In the world of franchising there are many chances to connect with the Franchisees and the Franchisors, meetings, conferences, and the initial training. As the leader of the franchise (or franchise division) or as the franchisee, search for more ways to connect with each other. Then pass on that ‘connection’ attitude or skill to your team/s.

In the process of business you will soon find you are part of an organism or a family if you like, some members you may never see (like distant cousins) and others you see often as they are very close. In franchising it’s the same with lots of family type links, The challenge is to make sure the links lead to solid loving relationships and not just sibling rivalry or a runaway “missing person”.

In the start up phase there will be lots of connection opportunities (if any) but as things more through to adolesence there is a chance that the connection can be come frayed.

The challenge is to overcome the disconnection and cause people to work together in harmony (as much as possible.) Importantly it’s a two way street and both parties need to be aware of that and do their bit to make it work.

One situation where this can happen is in training. the Franchisor can be training the Franchisee and they can pass it on to their staff and train them as well. This could be leadership skills, mentoring skills, delegation, and negotiation skills, the list could be endless.

Training can be formal or informal and why not do it over the phone, via a short video on the internet, or face to face at a franchise meeting. What ever way you do it, it can be ongoing, and benefit both parties. Over time the franchise ‘family’ will experience grater connectedness due simply to both parties being engaged in a worthy process.

Business first, then…?

You start the business and then… Well apart from working hard to make it sustainable…

A few things first, let’s make a list. Why did you get into business? Is it turning out how you wanted? Is there a profit? Is it providing a better life for you? If not when will it do that?

Note how I end up with the lifestyle side and start with the business side? That’s my focus in many of these articles, because I see people drop perfectly good jobs wth 4 weeks annual leave (here in Australia anyway) and in the most part security, for what? Hassles and more stress, more responsibility and the list goes on.

In buisness I figure you have to fight vigorously to make a profit (and sustain it, then celebrate the fact you got your goal.) So what’s next.

  • Wealth?
  • Peace of mind?
  • Less stress?
  • Less hassle?

Does all that lead to a better life? I hope so. Then pursue that, make a plan, set a time line then do something radical, halve it! Not the quantity of the results but the time frame. Get the results in half the time… What would it take to do that? Is it possible, is it feasible, is it out side of your threshold? Push that thought around for a while and figure out just how to make things fit.

I suggest that if the goal is a really worthy one you will be in a poition to make it happen in the shorter time frame because you truly connect with it. If there is no connection then try another goal, keep searching until a truly compelling one hits you. then go  for that.

Whatever the goal, make sure it’s one that gives you a better lifestyle. All work and no play makes for a dull person!

If you head up a franchise, what goals can you assist your Franchisees to set? What goals can they assist you to set too! Push the boundaries, go for gold, and if you come in second place the silver medal will still be quite valuable.

Whose money is it?

In franchising there are fees of all kinds, franchisees are contracted to pay. Marketing and Management fees are often the main ones.

The fees are used for a multitude of things and are vital for the main company’s day to day operation. The money is therefore a fee paid for the provision of some service, the right to use the brand etc. I would like to put forward an idea to make a positive difference to the franchises.

Many franchises offer successful business opportunities (that’s why most people buy a franchise), however research shows there is a fair bit of turnover in the industry as people discover that franchising may not be for them (for whatever reason and there are many).

To offer a start up incentive, lots of franchises also offer an income guarantee for a start up period and then the franchisee is out on their own and hopefully running the business very profitably by that point.
All seems well, until… something goes awry, and the franchisee wants to pull out… “No you can’t do that the contract says you keep on paying fees until the end of the contract period,” for some this is a burden they endure even though they are no longer in the franchise. The pain is felt on both sides

Suggestion, the management fee could include an amount that goes into a Franchisee debt reserve fund (it’s just a compulsory savings account really) and over time as it’s added to, it could build into a sizable amount. If for instance $50 per month was taken from the management fee to add to this fund the amount is not noticed (for most) and it compounds with interest on top of that.

At the end of the contract if the person pulls out they get their compulsory saving back (no more, no less) if they continue on they could be eligible to take just the bank interest on that amount out and use it how they wish. The advantage is they have a device that is growing for them, if they pull out altogether they get the basic amount, if they stay in it gets much bigger as it compounds.

I am not putting the idea forward as a complex device, in fact the simpler the better (one big account in trust) and separate balances each month.

The aim, to put forward the idea of wealth development, and then make sure they are doing it in their business by the Franchisor leading by example. In a complex business environment it’s of ten the simpler innovations that make the biggest difference.

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The fragile business

No matter what sort of business you are in, it’s only as good as the next crisis is. Has that got you thinking? I hope so. You see many business people chip away at the coal face to get ahead, but do not stop to think about how to handle major challenges that might arise. Of course we do not want major challenges to arise but they can.

Example, imagine a franchised business, lets say it’s in an early phase of development and the main company has sold a few territories and is pushing to sell more. But the offering turns out to be a flop, (e.g. customers did not want a garden watering service…) so things start going downhill. When push comes to shove they end up with no more sales, no more fees in and it goes belly up.

Well apart from a poor business concept how well the main company does will also depend on what they do to develop their wealth.

Consider this. If the income stopped for the Head Office of this organisation, how long would it last? Answer, not very long (often it’s allegedly about 2 weeks for most). For the business owner/s this means their dream has gone up in smoke.

BUT, what if they had developed a “wealth creation program”, or a “debt reserve fund”. Often its as simple as a separate bank account where a % of funds from all income goes. Over time it compounds and provides a growing liquid asset. This is left alone to grow and provides the main company with a solid foundation to build on (The key is to never spend it.) When it builds, some of it can be put into other forms of investments that can be liquidated fast if need be (shares for example) to do this effectively I would suggest a % be agreed upon to retain cash in the reserve fund (cash is king…)

Although I have used a larger organisation as an example, it can be done (and in my view should be done) by all businesses.

The aim, to build a foundation that keeps the business solid and even if things go “down the tubes” the future has at least been allowed for, obviously the longer the business can run the stronger the foundation and if need be the security can be leveraged against to start another business (hopefully a MUCH better one than the first!)

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What do you get for the money?

Most (if not all) Franchises have a franchise fee, (it’s a monthly fee usually) designed to keep the head office “humming”. It’s generally separate from a marketing fee, but that might be on the same invoice you get per month. So what do you get for paying that? I guess the Franchisor will have an answer for you that “covers their butt” but in reality what do you get?

Look, some will suggest I have put on my cynical ‘hat’ and am talking sour grapes… Perhaps that has some truth to it. BUT it’s a great issue and one that all current and prospective Franchisees should be asking about sooner rather than later, and one that Franchisors have to be acutely aware of. Think of how many Franchisees are in a group and then look at how many franchises there are world wide, and growing! the amount would be staggering per month.

So you shell out a management fee per month?

  • Perhaps you will get a support person to watch over a bunch of Franchisees – If that happens in your franchise group, does the number of support people match or better the industry average? How often will you see them? how specifically will they work with you? Have they been a franchisee before ? Or are they bringing employee mentality and or attitudes to the role…?
  • Perhaps it goes into developing new systems – Things change so that can be useful, but what if someone created a new system and it failed, you still paid for it? Perhaps the new system will save you a fortune, in time or money…?
  • Perhaps the fee goes into organising the annual conference – If you have one, but wait that’s usually a separate fee… so the organising cost should come out of there? SHOULDN’T IT? Whoops a slight oversight from head offices viewpoint.
  • Perhaps it goes into training – You go to the franchise meetings don’t you? well you get training there??? hmm maybe not… Well at least your fees go to the meeting room hire.
  • Perhaps it goes into the end of year function… – Well for some it might, but for others well that’s separate, so no joy there.
  • Perhaps it goes into a marketing development fund – No that’s surely under the marketing fee. so if the Co is spending management fees on marketing there is a false economy going on… Perhaps the Co should be altering the management fee amount down and the marketing fee up, same total but different results, one more accurately reflects the real situation.
  • Perhaps it goes into building a new head office – Hey why aren’t they leasing? There are tax benefits to that in most places… Oh the CEO has a company that is into real estate development, oh that’s a bit different… no?
  • Perhaps the company wants to create a great web presence complete with franchisee intranet – Better hope they pick the right sort of web developer or the $$ might just be going out the window… or is that Windows® he he.
  • Perhaps some is going into a debt reserve fund, or a weatlth development fund so the company can build its cash wealth and not just its branches and image.
  • I know, it goes into processing the monthly fees!

The point. To find out where the money goes, it should be available to the franchisees as a graph, a pie chart or similar so they can know where the money goes, and so their Franchise Advisory Council can advise based on facts, not on here say and good will.

Is your Franchise group showing you the “money…” or are they showing you a chunk of “PR” that makes the “money” look good?

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How viable is the business?

In all the things that a business is, the number one thing should be viability. It’s great you have an idea to pursue, it’s great you have a mission and vision, it’s fantastic you have the skills to do it as well!

But…

How viable is it?

Let’s be perfectly honest, business is about profit, and your role in the scheme of things (having all the other traits), is to ensure it is a profitable operation. Okay there is probably a moot point about how much profit you make at the end of the day, but it is important to have one nonetheless.

Consider…

Will the business be seasonal? -It’s great to grow something and sell it but the in between time might make things tough.

Will there be a demand for it? – Your friends say so, but how will you really test it? We call it market research, go google that and find a checklist or system to do it.

Will you be able to hang on? – There is often a lag between start up and profit… Will you have enough cash at hand to handle that?

Can you do it? – It’s one thing to be trained to do something and entirely another to have the right attitude and emotional stability to do it as well.

How much work is involved? – Planning, permits, licenses the list can seem endless, please do your research thoroughly to save a lot of hassle, that way you will have some strength left when it really gets started.

If you put up cash, how long before you get it back? – Putting cash in is one thing, getting is back is another. Do some cash flow forecasts and figure out how long it might take, make sure you err on the side of low income! Better to be safe than sorry. Imagine projecting a return in five years only to have a lease run out in four… OOPS!

Sell it to experts… – Find some people to pitch your ideas to and see if the numbers you create for it REALLY stand up… this might be your accountant (Don’t have one yet? Hmm perhaps now is a good time…) This panel of experts should be people who have a real knowledge of business and can ask more the the right questions you need to focus on for viability.

These are teaser points to get you thinking about the viability of your idea, so if you are setting out on the glorious trail of business, consider using them to keep the trail sunny and warm, you will pareciate the views more that way.

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