In business we all have a duty of care to some degree, we also have to make a profit at some stage by providing a product and or service that’s what makes us a business and not a charity.
In franchising I see it that the duty of care is still there, its perhaps very […]

Today you are doing what SPECIFICALLY…
- to make your business more profitable?
- to cause the staff to LOVE you?
- to cause the customers to LOVE you and your team?
- to cause your suppliers to jump through hoops to give you great deals (and LOVE you)?
- to ensure your workplace is the best place […]

Caring for your staff can lead to respect, the word caring means showing positive and real interest towards each other. I am suggesting we take a caring approach to build the love we have so we can avoid, bullying in the workplace, foster greater connection with our customers and staff.
This article mixes well with “Your […]

Of increasing annoyance is the challenge employers face in dealing with Bullying in the workplace. No longer is it just a blue collar “stir up the new apprentice with some pranks issue” but it’s a bigger issue involving all business types. It seems there are as many bullies as there are workplaces.
Finding out you have […]

In a car you have a couple of blind spots that mean you have to turn your head to see out of a side window to see what is really happening, and I see the same in business, in retail it’s often called store blindness where the details become common place and things that need […]

In our local paper today we read of a 30 yr old who had taken his life… Sad, and tragic, what made it worse my wife and I had taught this “lad” I remember his boisterousness, his propensity to get in to mischief, his moments of sheer happiness and the odd moment of withdrawl. In […]

We have a new student from overseas in our house, we have two students we host from a local school and have done it for years, we love it. Each time one leaves or completes yr 12 to go to uni we get a new one. This year was no different and the new one […]

I recently came across this story and it reminded me of a few things I had seen in the past few years.
Quad/Graphics USA is one of the largest printing companies in the world. It is the brainchild of Harry Quadracci Jr. He constantly searches for cheaper, faster, more effective, exciting ways to do business always […]

I have come across two similar ad campaigns which have angered me no end. The first, a TV ad, features a beaming bride who keeps smiling as she takes a work call during her ceremony. The second, on the radio, has a dad reading a bedtime story, before taking a call then cutting it short, […]

I love working with businesses as they are made up of people as the main part of the mechanism to make the organisation work, but all too often companies run into negative people issues and that can mean things may not go quite as planned some times. I developed this list in response to a […]

Don’t we just have it all at our fingertips these days? Mobile telephony, satellite monitoring, wireless go anywhere internet connection, SMS and ‘always on’ email straight to our palm devices.As soloists, there’s no excuse for failing to stay in touch with our work (and our clients) regardless of where we are or when. The marketers […]

Disconnected? Get involved!
Ironically for a number of novice soloists the very thing that appeals - the vision of working alone - becomes a major reason to quit.
Working solo doesn’t suit everyone. Without planned habits and behaviours, isolation and loneliness is extremely destructive.
The trick is to engage in ‘purposeful participation’.
If you’re running a business, you’re clearly […]

I once worked as a store manager for a fast food chicken chain, (WOW, I was young then).
I learned lots of fantastic rules for good business there, but probably the most important was to always walk in the front

Want an employee to do a job? Make sure the job description is up to scratch. If there is none, create one. If one exists, review it.
Some organisations get the past staff member to write it and hope for the best. I suggest that the whole process could become a great collaboration of the staff […]