Archive for category The Marketing Dept

Pretend Role-Playing Solves Real Problems

“Daddy”, my 11 year old daughter excitedly exclaimed. “All I have to do is sell seven Holiday wreaths and I earn enough money to go on the school trip to the amusement park at the end of the year!”

As I reviewed the info packet with an advertising professional’s eye, I casually asked, “What do the wreaths look like?”

My daughter pointed to a photocopied, black and white line drawing that was totally void of warmth or cheer. I looked at the drawing and immediately became depressed. Then I became irritated.

The ability of a businesses to “think things through” is paramount to launching a successful promotion or for a non-profit to launch a successful fundraiser. Unfortunately, no one thought this wreath fundraising thingy through.

Without a photo, you’ve got 11 year-olds trying to sell warm, Holiday cheer by showing people a crude drawing that evokes about as much warmth as sticking yourself in the eye with an icicle.

One of the best tactics you can employ to help you “think it through” is to role-play the steps of your promotion or fundraiser. Walk it through. Use props. Have fun and actively look for problems or difficulties. If possible, role-play the activity with an outsider, someone who has had nothing to do with the planning of the activity, event or promotion.

I saved a client an embarrassing moment just the other day, because I helped her “think it through”.

Jan asked me to print up some raffle tickets for a fundraiser for the church. She wanted “Need Not Be Present To Win” printed on the ticket. No problem. Then I asked her to explain to me how the raffle would work — verbal role-play.

“Well, we’ll draw the first ticket,” she explained. “The person with that number comes forward and chooses the prize they want. Then we draw the next ticket on down the line.”

“That’s great, Jan,” I replied. “But how does that work with the whole, “Need not be present to win” thing?

A moment of silence was punctuated by a blank stare. We then revised the drawing protocol to facilitate the attendance issue.

As for my daughter’s wreath fundraiser? All I can say is, “Thank God” for grandparents, aunts and family friends who don’t have the heart to say “No”. In two hours of going door to door my daughter managed to sell one wreath. That’s when we invoked the friends and family tactic.

Then my wife asked me how many we were buying. I noted she said, “how many” not “are we”. I then quickly role-played in my head a scenario where I said, “none”.

Boy, that wreath sure looks nice on my front door.

Retail, retail, retail… When will people learn…

I have been doing some work near a newish shopping centre, it was completely revamped in the past few years. It has a supermarket and some other shops to act as a draw cards and so far so good.

I went there for lunch on two occasions, an Asian food shop is near one of the entrances, clean neat and tidy, I took a look at their menu and chose garlic prawns. Okay so far so good, I sat and waited. Of course I checked out the details. Next door is a fashion store JAMMED with stock and while I was there (a good 1/2 hour) only two people wandered in and out again with no purchase.

I noted that the shops on this side of the entrance are set back about 5 metres from the flow of pedestrian traffic, so there was little chance of any browsers wandering in as the menu was on the counter and not out the front.

Lunch arrives, it was a seafood and chicken combination. Whoops it was wrong… I was now very hungry so I took it, tasted ok but not what I had ordered.

In the time I was there only one other person came into the shop, had a glance at the Bain Marie and walked out. So it struck me, here we are at peak lunch time, they sell food but no one was buying… In the mall there were lots of others shopping and not coming this way.

My thinking cap went on…

  • What if they had a super cheap loss leader to get people at least trying their fare? (eg. very small $3 lunch specials)
  • What if they gave out some discount vouchers (by wandering the mall and actively handing them out) so that people could be tempted. Normally I do not advocate discounts but in their case the idea of some customers is better than no customers.
  • What if they had made sure I was given the right food… (that’s another issue!)

Here is a business that will fail due to lack of income, no doubt about it (they can’t sell too late as they have no outside access and people will stay away from the closed shops near by even if the place is open late for the supermarket.)

I ask… what is it with people throwing money away by not trying to boost heir business to at least get some sales… The downward spiral has begun.

The message here for other businesses is to be vigilant and open to fresh ideas to ensure your business has every opportunity of succeeding.

My Article Could Have Prevented A $53 Million Dollar Lawsuit

Back in September of 2006 I posted an article here warning business people to only guarantee that over which they have control. I advocated only guaranteeing such things as, “Your Money Back” or “Replacement”. I specifically warned against guaranteeing a customer’s satisfaction because you have no idea what will satisfy a customer.

Better than 9 months after I wrote that article, a Judge in the U.S. took his suit to a dry cleaners that guaranteed satisfaction. They lost his pants. That made him unsatisfied. And even though the dry cleaners offered to buy him a new suit, the judge felt it was more important to make a point and sued the cleaners for $52 million dollars for failing to live up to their “satisfaction” guarantee.

The judge was a judge by appointment. He is no longer a judge because those who had the power to appoint him again, decided that it may be in the best interests of the entire free world that he not sit in judgment of others. That’s great news.

The bad news is, the owners of the dry cleaning business, have lost about everything in an attempt to defend themselves before the lawsuit was dropped.

How much better their life would be today, had they been avid readers of FreeBusinessTips.com.au, had read my article and decided to guarantee “replacement of lost garments” instead of satisfaction?

Warm Regards,
Michael Crooks

The people service continuum

In the service stakes, there are those who connect with the people they need to serve and those that quite frankly wish the customers would go away. There are of course levels within that and as always I would like you to focus for a moment on the top end.

People who serve in those lofty heights, have a few qualities which makes them stand out from the crowd, but don’t let that descriptor fool you, you probably will not see anything different in the way they interact with the customers to give away the fact, that they have this high end skill.

In simple terms what they do is often invisible, it has great depth, it is a level of intimate connectedness. This allows them to encourage, influence, involve, engage, be in alignment with, but above all it allows them to be effective with the customers.

It also means customer loyalty is built in a way that makes it hard to erase, these customers do not fade away, they become advocates of what the service person has provided for them, which is much more than a product or service, it’s that intimate and deep connectedness all great relationships have.

The customers who come into contact with this exceptional sales or service person, will follow them if they leave the company.

For the company to ensure this type of customer service person is attracted and retained, they need to carefully look at their culture and the environment they provide.  In short they need to become employers of choice.

For the employee that has or wants to develop this skill level, they need to make sure they listen actively, find ways to connect genuinely with the customers (and most probably their team mates).

Great service is its own reward, and the return of customers time and time  again due to the intimate connectedness of the service people, is what the sales and service game is all about.

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My Top 5 Low Cost Marketing Ideas by Emma Rhoades (Guest Blogger)

Whether you are in business by yourself, or employ a couple of people, every business will benefit from low cost marketing. The following are some strategies you can use to expose your business.

1) Article writing. This will not only ensure you become an expert in your chosen field, it gives you great exposure for your business. Once you have chosen a topic to write about, ensure your article includes lots of tips and ideas that readers can take away to put to use.

2) Strategic Alliances. This entails forming partnerships with other businesses that target the same market as you. For example, a baby photographer, a baby clothes shop, a baby bedding business etc. All 3 of those target mothers with newborns, and can work together to ensure referrals are passed on.

3) Newsletter Swaps. Working together with other like minded businesses as above, can also mean swapping spaces in each others newsletters. Ensure you put a good offer that each business can give to their database. This will help you to grow your own. Just approach another business and ask to swap. Be careful that your databases match up in numbers. It’s no good approaching someone who has 2000 on their database if you only have 100. Make it win – win at all times.

4) Press Releases. Extremely valuable tool- only if you have something to offer the media!! Too many times I’ve seen people get a press release written, only to find that the media deem it un-newsworthy! Have an event, or tag onto a special occasion on the calendar.

5) Networking. Online forums, offline events are always extremely effective tools- provided you don’t join up just expecting customers. These are to build your credibility, learn off others, and basically to get your name out and about. Expect to give your time and expertise- and don’t expect a customer every time. Networking is about having fun, meeting new people and developing a reputation.

Emma Rhoades owns advertising business Diva Promotions. She aims to give women with their own micro business highly targeted, cost-effective advertising campaigns. Visit www.divapromotions.com.au today to book into your next campaign and start growing your business! Emma can be contacted via the website, admin@divapromotions.com.au or 1300 76 36 76.

How to Test and Measure the effectiveness of your advertising by Emma Rhoades (Guest Blogger)

Advertising can be viewed as extremely risky for small businesses that don’t have a massive budget each month. It doesn’t have to be that way- as long as you test and measure all of your advertising. Follow the below steps to ensure you don’t waste your precious cash flow on advertising that doesn’t work.

1) First, ensure you have mapped out your target market, and you’ve found an advertising medium that will get your message right in front of them.

2) Ask everyone the question “Where did you hear about us?” Make it compulsory on a newsletter subscription, or on a booking form, or an order form. If someone rings up to enquire about something, ask “By the way, can you tell me where you found us?” I’ve never had someone say no to that question. Keep it in a spreadsheet, or database, but make sure you’ve recorded it. Get your receptionist or staff members to ask it as well.

3) Ensure you have a good internet statistics system. This will tell you when visitors are coming from another website, and the exact page they came from. If you don’t have any statistics being recorded- start now!!

4) Once you know where a good % of your visitors are coming from, you can start looking into the marketing that works. If after a month of asking everyone where they heard about you and not one came from your yellow pages ad, you can either improve your advert, or put the money into testing something else.

5) Run with the ones that are working. By this I mean you pay $200 for the advert, and it brings in $500 profit. Simply increase this type of advertising. Whether it is dropping flyers- do double the amount. Or a banner advert on a website- look at what other options they have, or run the banner more often.

6) Lastly, check your conversion rate. After you have noted down where everyone is coming from, work out if they are buying?? You may be getting visitors, but are they turning into profitable customers? If not, start looking into increasing your conversion rate.

Remember, advertising should only achieve 1 of 2 things- either the offer you make is so enticing that it turns first time visitors into buyers or getting visitors into your database so that you can sell to them later.

Emma Rhoades owns advertising business Diva Promotions. She aims to give women with their own micro business highly targeted, cost-effective advertising campaigns. Visit www.divapromotions.com.au today to book into your next campaign and start growing your business! Emma can be contacted via the website, admin@divapromotions.com.au or 1300 76 36 76.

Win win marketing

Most of you will have heard of the term win win, meaning a positive outcome for both parties, I thought about it as I was pondering some marketing options for a business.

My thought went like this, what if a marketing Co (lets say a newspaper selling advertising) were to only offer win win advertising so I knew I would get work from that advert that was greater than the cost to place the advert… (yeah I know its not about to happen any time soon.) But what if they did? Would I want to spend more $$ with them in the future… YOU BET!

What would it take… let’s see a measurement device (to see if the advert is working) and a more cooperative approach to working out the marketing “ploys” to make it work. You see often an advert on its own is not enough, it may need to have a deal attached to it, a call to action, a loss leader int he acvert as a solid draw card and so on.

It would take more effort than an artist creating an advert and the sales rep pestering you to place the ad. But would it be worth it.. OF COURSE IT WOULD… after a while the relationship built between the sales rep and the business placing the advert would become rock solid and after the initial process the rest may well become much easier.

So next time a advert sales rep says they want to chat to you about your advertising, ask if they can guarantee it’s a win win advert…

Now if only I can create a win win situation with my wife…hmmmm… :)

7 Steps to finding your most profitable target market by Emma Rhoades (Guest Blogger)

So often people delve into advertising their business, without much thought to the process. This not only a huge waste or precious $$, but it leaves your business vulnerable to cash flow problems. Taking the time to research exactly who your most profitable customer is, will ensure you receive a higher return on your advertising investment.

  1. How many products or services do you have? Is it 1-2, or 30-40? Write them all down individually.
  2. Write down who buys each product. It’s ok to overlap a few people here. Try to make it as detailed as possible. For example, mothers with children 0-2 yrs, men who like golf, etc, rather than mothers and men. The more detailed you can get it, the more profitable your advertising can be!
  3. Work out your profit margin for each of your products. For example, how much would you make if someone bought your product. Again, the more detailed you can get, the better.
  4. Take your top performing product and have a look at who buys this. You may have more than one type of person on that list. Choose one person to start with, and think about the type of person they are. Do they shop online, do they read magazines- if so- which ones??
  5. Do lots of research!! Find these people and ask them! Ask them what type of magazines they read, ask if they prefer to shop online of offline etc. Don’t try to skip this step; otherwise you will be flying blind in your advertising. These have now become one of your target markets. Do this for all of those who purchase your products.
  6. Once you know more about them, you can start looking around for places to advertise. Don’t be tempted to go for the cheaper option- always make sure that it is getting directly in front of your target market
  7. Start with one product at a time and one customer type at a time. Always start with your most profitable product or service, and this will ensure you get a higher return on your advertising investment.

Today’s guest blogger is Emma Rhoades.

Emma owns advertising business Diva Promotions. She aims to give women with their own micro business highly targeted, cost-effective advertising campaigns. Visit www.divapromotions.com.au today to book into your next campaign and start growing your business! Emma can be contacted via the website, admin AT divapromotions DOT com.au or 1300 76 36 76.

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You do NOT have my needs!

Printed on the sign were these words, “We have your plumbing needs.”

No they don’t. You see, they can’t have my needs. Only I can have my needs.

If I need a sink-stopper thingy, I seek out someone who has a sink-stopper thingy. I don’t need someone who has my sink-stopper thingy needs. Because if they have my sink-stopper thingy needs — that means they need a sink-stopper thingy too!

Mr. and Mrs. Retailer please, if you are currently saying, “We have your ______ needs”, please change it to:

“We Satisfy Your ______ Needs.”

Here’s the difference:

1) “We Have Your Sink-Stopper Thingy Needs”
2) “We Satisfy Your Sink-Stopper Thingy Needs”

#2 is a lot more inviting and quite frankly it tells prospects, clients and customers that an answer, a solution or possibly satisfaction is just beyond that door.

Please remember this as you put together your adverts: You don’t have the consumer’s needs, rather, you have what can satisfy the consumer’s needs.

Use Pens As Effective Promotional Marketing Tools

Everyone was screaming. Chaos ruled. Then, from nowhere she appeared. With surgical precision, she dismantled her pen, quickly cut a slit into the man’s neck and inserted the pen barrel. As color returned to the man’s face our hero wipes her brow and everyone cheers for joy.

Isn’t TV Great? You may never use your pen to create an emergency airway, however, you can use a pen to breath some fresh life into your promotional marketing activities.

First, a word of warning. There is a huge difference between a cheap pen and an inexpensive pen. Remember, even if you desire to simply hand out a pen to every Jill, John and Samantha that walks by your trade show booth, the quality of what you hand out is a reflection of you and your company.

Let’s assume you’ve chosen a pen that is appropriate for your need and your budget. Let’s explore some ways to use that pen to promote. While not all of the following may be appropriate for your particular situation, I’m going to paint with a broad brush in an attempt to generate a number of possible ideas for you.

Lumpy Mail. A pen is lightweight yet causes a regular envelope enough distortion that it will usually get opened. If you’re sending a letter to prospects and you want to increase the chance your letter will get opened, a pen will do it. Combine this idea with Prize Derby or Design Contest (explained later) and you could have a real promotion on your hands.

Targeted Placement. Where does your target audience hang out? Does your target audience frequent a local coffee shop? Maybe the hair salon is the best place to target your market. I often leave promotional items such as pens and note pads on the counter at the local chamber of commerce where I’m a member? How about your Gym or health club? Where ever your target hangs out or frequents, ask the owner or manager if you can leave a supply of your pens there.

Quick-Draw McGraw. About four times a week I’m somewhere when someone asks, “Who’s got a pen?” I am usually the first to hand over my imprinted pen. Key Point:A pen that is received at a time of need is more highly regarded than one that’s simply given when no need is present.

Forget Your Pen. Use your pen and leave it every time you sign a credit card receipt. It doesn’t matter if it’s at the gas station, a restaurant or retail store. Leave your pen, ya know … as a public service!

Permission Based Usage. Consider making friends with local sit-down restaurant owners whose clientele may be your prospects. Then get permission to supply the wait staff with your pen. Encourage them to allow patrons to “swipe” the pen. If you choose the right, low –cost retractable pen, they will want to.

Pen Design Contest. Have your clients and prospects supply you with ideas on a unique design for the imprint of your pen. Post the top designs on your website letting your clients and prospects know through e-mail or snail mail that the designs are up. Let them cast their vote for their favorite. Make sure you get their e-mail and other appropriate contact information as you are now building your database.

The winning design wins 50 of the pens. You can bet they’ll show them to everyone they know. This whole tactic is designed to drive people to your website. Of course everyone who votes gets a pen.

Prize Derby. Pay extra, if possible, and have the pens sequentially numbered. Imprint the pens with “Go to www. _______.com.” and if the number on this pen matches a number on the prize page you win!

Prizes can range from other promotional items (mugs, t-shirts, tools) or your product or service such as free samples or special package deals. Every couple of weeks you change the numbers on the web site so people have a reason to hang on to the pen and check back every couple of weeks.

Search, Explore and ASK! Look around. I go to tradeshows where a booth will want people to fill out a sign-up card with plain-Jane pens. Sometimes they let me replace their plain pens with mine. Every now and then the tube canister at the bank drive though doesn’t have a pen. You bet I stuff one in there. Opportunities are everywhere, especially with non –profits. They can always use a few extra pens. Perhaps they’d agree to send your pen out with their next mailing asking for donations.

Pens can be a powerful promotional marketing medium when supported by an effective, appropriate and creative idea. Opportunities to promote yourself are all around. But if you don’t look, you won’t see. And if you don’t ask, the answer will always be, “no”.

Customer profiles

There are customers and there are CUSTOMERS! it can be very useful to know who you are deailing with so you can figure out the best way of working with them so they are influenced to purchase and deal with your organisation.

there are personality profiles, psyche profiles and marketing type profiles here is one we can explore.

1. Deal Makers,
2. Price Seekers,
3. Luxury Innovators
4. Brand Loyalists. 

There are other ways different ‘schools of psychology’ describe  these but for this is one way.

Lets start to build a profile of these and see what descriptors we can come up with to fill in the gaps (its one thing to have a title, and another to have the depth of understanding to make it useful). Some sales people run into the trap of imposing their own profile on customers, e.g. price seekers, just because  you might like to buy on the cheapsest price, does not mean all customers want to, so talking price only is of little value. Being able to relate and connect with the various buying types is therefore very useful.

Deal Makers - They want to negotiate – They want the thrill of pushing and pulling and thinking they have got good value for money – They may not want the latest release of an item because it might not have much bargaining power for them – They are not fussed about brands too much.

Price seekers - Is it the cheapest? – Will I have buyers remorse if I see it cheaper elsewhere? – Not interested in the latest technology, they know it’s expensive in teh start up phase of it coming on to the market – Brands are almost meaning less, its more of a back up to a ‘wise purchase’.

Luxury Innovators – “I only buy high end luxury items” – They buy the latest for its show off value – Price is often a secondary or lower value – they want their friends to notice – They know the top brands but are not loyal to any one of them they want the latest and the more luxurious it makes them feel the better!

Brand loyalists -  These guys stick to brands they love in all products – They belive they are getting value becasue they know that quality is important and the right brands seem to produce quality that lasts.

Using these profiles you could figure out the types of customers your offerings might attract and therefore how you might lure or influence them to buy from  you.

Is it important to have your own domain?

We see so many home based businesses these days, running small ebay stores then graduating to having there own online store. A lot of home based business have blogs like this one as well.

We see a lot of them in the FBT forum and places like The Messy Desk

I noticed something interesting though. I noticed how many of them do not own their own domain. Instead they have names like “www.myserviceprovider.com.au/my_user_name”.

I think it is almost vital to have your own specific domain, and almost unforgivable these days to do anything different when there is such affordable web hosting so freely available.

I posed the question in the forum to see what others thought.

Gavin from Australian Business Directories said:

I know if you are a band, then having a myspace site can sometimes be a lot more beneficial.

As for owning your own domain, I think it looks a little more professional when customers come to your website.

Also having your own domain is like having real estate in cyberspace and depending on what your domain name is and business, it could be worth a lot of money in 5-10 years time

Great points Gav, we are not in a band, we are business owners, even if we do work out of a home garage like a band! We still need to portray a professional image, and a myspace page does not cut it. It may compliment what you do, and I am not saying social networking sites can’t help a business, but it cant be your only domain.

Online Real Estate! Yes, too true. There is a name out there right now that I would dearly like to own, but someone has it parked and wants more money for it than I can justify spending right now. Sad fact is, I probably will buy it in the end for what the seller wants.

Steve & Kelly mention brand image:

I think its vital, in the Brand Me Inc stakes I have to make a stand. – Steve

As well as a branding thing it’s much easier to remember. Word of mouth, radio advertising, anything printed people see, a simple “mybusiness.com.au” is so much easier than “members.serviceprovider.com.au/my_user_name” is to remember. – Kelly

I cringe when a business person gives me a hotmail, gmail, yahoo or similar email address. It says so much about your brand and what you care about. If you are too much of a skinflint to pay a minimal fee to have a proper email address, what do you skimp on in my dealings with you?

Craig summed it up nicely:

……why wouldn’t you?!

The one BIG thing

Experiences are everything, if you have any sort of business that sells to people then the experience the customer has is vital to your operation.

In a franchise the franchisor would then have a greater duty of care to ensure the prospective franchisee has customer service skills, is customer aware, is able to communicate effectively and willing to go the extra mile.

Apart from aiming to build exceptional customer experiences of the franchise business the aim is to also assist the franchisee to build repeat business and know they are well ahead of their competition dues simply to providing exceptional experiences.

In the same vein they should also be serving the customers (the franchises) so they can feel the experience of great service. (lead by example).

So in the end its about finding ways to be exceptional in the people stakes, being able to connect, communicate and value their part in the scheme of things.

To start the ball rolling, consider…

- Have I or any of my staff called a franchise to just have a catch up chat (not because I have anything I want to tell them, but just because I could…)

- Have we kept an online blog going of what’s happening in the business for our franchisees?

- Have we found ways of opening the lines of communication further so they feel they can call us at any time, (and do they? If not why not…)

Take these ideas further… Now show your franchisees how to do it (you are the role model here…) give them ideas on how to build the customer experience so it becomes a rock solid foundation for them to build a successful business from.

Remember it’s all about the experiences we have, yours, theirs and the customers…

For more on franchising

Trash Talk & Delete Buttons: A candid letter from your prospective customer. By Jill Konrath (Guest Blogger)

Dear Seller,

I only have a few minutes, but I understand you’re interested in what you can do to capture my attention and entice me to want to set up a meeting with you.

Let me say this loud and clear right now – you have no idea what my day is like. You may think you do, but you’re missing the boat. Until you understand this, my advice to you makes no sense.

I got into the office early this morning so I could have some uninterrupted time to work on a major project – something I can’t seem to squeeze into the normal business day, which is filled with back-to-back meetings.

But, by 9 a.m. all my good intentions were dashed. My boss asked me to drop everything to get her some up-to-date information on a major reorganization initiative. Product development informed me that our new offering won’t be available for the upcoming tradeshow. Sales is already in an uproar because they have customers waiting for it. Then HR tells me that one of my key employees has been accused of cyber-stalking.

Starting to get the picture? Welcome to my world of everyday chaos where, hard as I try to make progress, I keep slipping behind. Right now, I have at least 59 hours of work piled on my desk, needing my attention. I have no idea when I’ll get it all done.

Did I mention my how many emails I get daily? Over 100. Everyone copies me in on everything. It drives me crazy. Then, add to that at least 30 phone calls – many from vendors who want to set up a meeting with me. And the pile of junk mail I get each day is ridiculous.

In short, I have way too much to do, ever-increasing expectations, impossible deadlines and constant interruptions from people wanting my time or attention.

Time is my most precious commodity and I protect it at all costs. I live with the status quo as long as I can – even if I’m not happy. Why? Because change creates more work and eats up my time.

Which gets us back to you. In your well-intentioned but misguided attempts turn me into a “prospect,” you fail woefully to capture my attention. I’m going to be really blunt here: I could care less about your product, service, solution or your company.
I’m not one bit interested in your unique methodologies, extraordinary differentiators or one-stop shopping. Your self-serving pablum, while designed to lure me into your clutches, has the exact opposite impact.

It’s trash talk! I quickly scan your emails or letters looking for those offensive words and phrases that glorify your offering or your firm.

The minute they jump out at me, you’re gone. Zapped from my inbox or tossed into the trashcan. When you talk like that in your voicemails, I delete you immediately. Delete, delete, delete.

That’s the most expeditious way to handle bothersome telemarketers. Use those same words on the phone with me and I’ll quickly raise an objection you can’t address.

I’m a master at sniffing out trash talk and deleting it. I have work to do and refuse to waste even one iota of my time on something that’s irrelevant or self-promotional.

You need to know though that I’m not always like this. Occasionally a savvy marketer or seller captures my attention, gets me to raise my hand asking for more information and even entices me to request a meeting.

What are they doing? They’re completely focused on my business and the impact they can have on it. That’s what’s relevant to me – not their offering.

I’m always interested in ways to shorten time to market, speed up our sales cycles and reduce our supply chain costs. Notice that this is business talk, not marketing speak!

When you get even more specific and tell me how much impact, now you’re really talking my language. I guarantee that if you mention you’ve helped organizations similar to mine increase sales conversion rates by 39% in just 3 months, I’ll be on the phone to you in no time flat.

Do you have any good information or fresh insights about the challenges my company is facing? How about how other companies are addressing these issues? If so, I’m interested in that too.

That’s the good stuff. It stems from a focus on the difference you can make for my company, instead of how you’re different from every one else. When you emphasize that, I’m interested.

But you can’t rope me in with the good stuff, then slip back into that trash talk. If so, you’re gonzo as fast as I can hit the delete button.

I pay attention in about 5 second increments, too. I don’t have time for fluff. If it’s relevant info, you’ve got me; start meandering and I hit delete.

Get the picture? I hope so, because I’m late for a meeting and while I’ve been writing this, the phone’s been ringing off the hook.

Hope this helps!

Your Prospective Customer

Jill Konrath, author of Selling to Big Companies and founder of the Sales Shebang, is a frequent speaker at national sales meetings and industry events. For more articles like this, visit www.SellingtoBigCompanies.com. Sign up for the newsletter and get a BONUS Sales Call Planning Guide.

Red hot testimonials, with ease.

The guys in the sales dept of your business just love to use testimonials from happy customers, the ones that willingly tell how good the company and product was. In some cultures its hard to ask for a testimonial (or as I like to call them a Yestimonials!) The one thing that stands out to me as to why businesses do not have red hot testimonials is that they do not ask for them.

Maybe the person asking for the testimonial is not sure that the person is really happy with their service or product, perhaps they think its going to take up their precious time, or cause them undue stress. Whatever they think its a shame, because an opportunity to gather another red hot Yestimonial.

So here are a few ways to get one.

1. ASK! – Tell the customers you love to get testimonials as they make the marketing so much easier and if they provide you with one it would only be as an endorsement of the service they got today. “Hey I’m being open here, if you don’t like the service write that down too!” Be open and honest.

2. Put it in a survey – The survey reinforces in the customers mind the things they experienced with the sale, at the bottom of the survey ask for a comment, a short testimonial to be used in your marketing.

3. Prompt them – Okay the sales is done and you might say “Thanks for buying from us today… I would like to ask you what did I do today to earn your interest and for you to buy form us?” they tell you a few points. “Thanks for that its important for me to know as I want to be surrounded by happy customers and the more I get to remember that the better we get. I wish I could have that in writing it would be useful to add to our testimonial file…” then hand them a business card so they can address the letter to you personally. It may not be as obvious as the first two ideas but with some customers it may well be the only way to get one.

4. The advantage? – Once you have peole giving you testimonials you can probably ask for referrals with ease as well, especially if it’s been a multi part sales process and the prosepcts have taken a lot into considerationbefore buying from you. the level of trust has built along with the relationship.

Make a list of your own and search for ways to get real testimonials so your buisness can stand proud on the service it provides.

Post Cards As An Effective Trade Show Giveaway

Tired of handing out pens and other junk at trade shows that don’t give you any return on your investment? Consider the benefit of a 4″ x 6″ postcard.

A postcard is a great trade show handout …. IF, it is backed by an effective idea. Many describe a great postcard handout as little more than a giant business card. While a postcard may be better than a business card, it’s still a yawner — unless it contains something of value or potential value to the prospect.

Lets explore some examples. Let’s say you own a high end women’s clothing store. In that case your postcard could offer the prospect a “Private In-Home Showing”. High-end buyers like to be catered to. A private clothing showing in the prospect’s home or place of business speaks to that desire. The card asks the prospect to call to make arrangements. Over the phone you get her preferences, likes, dislikes and sizes. Then you make the appointment and take a fine selection of clothing to her. This also allows you to gauge your Return On Investment (ROI). Best of all, it allows you to develop a personal relationship with the prospect.

Lots of marketers, eager to cast a big net like to offer discounts and freebies on their postcards. By and large, I detest dollar-off coupons, discounts and freebies to build a loyal, money-spending client base. Mostly they attract “bottom-feeders” with whom you are establishing a relationship based on price. If your goal is to make money, then a relationship based on price works in the prospect’s favor — not yours.

If you insist giving away the store to get new clients or prospects … at least make it a buy one get one, a buy one get the second for 1/2 off or a dollar amount off with a specified dollar amount in purchases.

A more effective approach to rewarding prospects and getting your name spread around is to offer an imprinted promotional item or gift with purchase. This can really help drive trade show traffic to your retail location. This way, you are only giving promotional products away if they actually take the time to visit your location and spend money. For instance, a restaurant could offer a free steak knife with purchase of two dinners. Combine this with a punch card program and give customers the opportunity to collect a complete set though subsequent meal purchases.

Another way to use a postcard is to make it a ticket to a special after hours store event. You can give the highlights of your product or service at the trade show. Those who seem genuinely interested, receive the “ticket” for a more in depth demonstration, product review or test drive at the special event. In this case, you only give the postcard to those who express a desire for your product or service. Those who show up for the event are genuinely interested. And genuinely interested prospects and are YOUR golden ticket.

If any of the product lines you sell has a co-op program, check to see if the post card can qualify for one or more of your suppliers co-op programs. This will help you lower the cost of the entire program.

Use of the tactics described above can also help drive traffic to your website. In cases where the postcard is used as a ticket, you can give people the option of reserving their place at the event via phone or through your website.

By and large, a postcard that’s little more than a glorified business card is a waste of your time, energy and money. However, if you marry the postcard with an effective idea … then you may have promotional marketing trade show gold.

Your magic business…

Today you are doing what SPECIFICALLY…

- to make your business more profitable?

- to cause the staff to LOVE you?

- to cause the customers to LOVE you and your team?

- to cause your suppliers to jump through hoops to give you great deals (and LOVE you)?

- to ensure your workplace is the best place to work, form both a safety and aesthetic perspective?

- to cut down on red tape?

- to create more elegant systems?

- to ensure your business is growing well?

The list can be as long as you like, with out this kind of input your business can stagnate and fade, in short it can shrivel up and die… So do something today to make it thrive.

Member forum review – August 2007

Your business card is often the first impression a potential client has with your company. The business card design and message will ultimately determine whether it gets thrown in the trash or filed for contact later.

Stop for a second, find your wallet and pull out your business card – take a good look at it, think about how it looks from a potential client’s perspective. But then again what makes a good business card?

Business card design has been a recent hot topic on the Free Business Tips Forum, with member’s business cards being viewed and critiqued by other members.

The Free Business tips forum has recently hit a new milestone with its 200th member being registered on Friday morning. With the growth and activity of the forum it is an excellent place to discuss your small business needs with other people in the same boat as you.

One of the most interesting threads lately for me has been the discussion of how to use promotional pens to benefit a website design business. Although the question was targeted at the designers on the forum, the creative ideas that came in could be used to improve the promotion of any business. Steve Gray came up with probably my favourite suggestion, when he said:


“Its all about the relationship, so use creative ways to use the pen to build the relationship. connect your business card to it on a string and make up a caption you would say when delivering it.”

“When you’ve got an idea for a website write it down, then call Me.”

“Pens are useful, then again so is a well designed website…”

The forum has been such a great tool for me to network with other small business owners, to feed off their knowledge to improve my business. If you are not already a member of the forum we would love to see you join!

Author Information:
Thomas Sinfield is the founder of the website design agency WebPros, based on the Sunshine Coast in Queensland. WebPros provides small to medium businesses with professional websites, with a focus on quality and highest level of customer service and support.

Working a crowded web market…

Every man and his dog seems to be creating web pages, so the question for those serious about things “webological” would be to say “how do I make an offering that can set my business apart fromt he rest?” Well thanks for asking… Here is an outline to get the ball rolling. sure it can be adapted to other products and or services but the web is a competitive starting point.

In the main people put their service offerings on their own web page and hope for the best, often its price based, the challenge with that is it gets very competitive at that end of the market. The other big thing here is not everyone wants to buy on price… they want qaulity instead… so they may tend to breeze into the site and then out again just as quickly. So here is my two cents worth on a systematic way around some of those challenges.

Let’s use an example in another crowded industry, telcos, mobile ones in particular, note how they have cheap package deals to get you started and the expensive “other side…” if you go over a certain limit BINGO more $$ and the fine print… YOWSER! It’s a mine field! It’s like signing your life away. Okay I am not saying to specifically follow them, but lets pull apart some of the “why do they do that stuff…

Package deals, give people choices…add to that multiple phone types and models… Rolling Eyes and then the accessories… Shocked

Confused yet! most people just buy and deal with it later. Ok they use confusion, choice, cheaper entrance $$ but pick up on the other side (the dark side.)

All of that is important, now if you start a web site development service and want to go for a usp (Unique Selling Point) it would seem logical to make it easier for the customers by having a simple price and feature structure. But then what happens? it doesn’t work… why? Because people look at it, understand it and go looking elsewhere, its over and done with. Where as if the package is useful they read and get immersed in your offering.

Immersion, cause that to happen and you have a chance… Get them to think more about what they want.

Example two fast food outlets side by side, I park at one and go in, too busy, over to the next… (I’m not sure what I want but hey I have a choice). The next one is a bit quieter and I look at the menu… packages… hmmm lets see… err.. before I can think too much the person behind the counter has called me over to take my order (I usually stand well back to read the menu stuff). That’s it I’m sold (have not even really selected anything yet.) I am engaged in the process deeply now (immersed).

On the net people can breeze in and breeze out, they ‘glance and go’ What if they got immersed really quickly and you got them immersed in a process?

Here’s my process ‘de resistance’… Just for you guys…

1. Glance – Get them intrigued (short audio they can stop may work here) that INVITES them to look at x… X happens to be a click away and is a short sharp grab of useful things to note when geting a web site.

2. They read – view – listen – look at x… – You invite them to call you, or send in for a free pdf booklet on “7 steps to brilliant websites…” They sign up, and you have a member.

3. Communicate! – Send the member the PDF, then a special add on PDF or video file 1 hr later (here are more great points on why you need us or similar).

4. Build the relationship – Call them on the phone AFTER they have the second doc (which was sent 1 Hr after the first…) and do a survey to assess some of their needs, but don’t sell them anything! – Now send them the results of various surveys (including their info to get specific about their needs).

5. Qualify them - If your survey was good (or great) you know if they fit your IDEAL CLIENT status… then you want to proceed further.

6. Send them a gift – Yes via snail mail… and yes a real gift (not a 2c bookmark made of tin) remember these are targeted IDEAL CLIENTS! They will be worth their weight in GOLD to you (clients not customers). Send a note with the gift saying, thanks for doing the survey and becoming a member, I hope the journey thus far has been good.

7. Build the relationship further - By now you should have a person interested (immersed to some degree) in what you MAY have to offer… So… now is the time to evaluate their needs and present an offering. Email… “Hi X. I have assessed your needs carefully and can provide you with a solid solution. Yes we have std packages (and one of them may suit) but at this stage can I catch up with you to discuss the details…”

8. Present your offering – Get one on one and present what you think they need, keep the tech stuff low and the solutions high. Focus on- Ease of use – Ease of admin – Results! Leave it with them to consider and return as often as necessary to clarify details – send them a thank you note for the meeting. Remember its stillearly days yet so keep on building yoru relationship with them.

9+. Build raving fans – If you got the job using this process you have probably wowed them, keep in touch, send personalised greetings, hints, tips and ideas, perhaps its just a link to a new bit of info on your site… GREAT! but keep in touch… send them a card on their birthday, Christmas and every other chance you can, cause them to love you… For your service, your web skills, your ability to keep them informed, your care for their needs, your ability to refer other top professionals to them that might just be able to assist them.

That is how you COULD build a web business that stands out, stands up and will stand the test of time.

30 Day Challenge 2007

Have you heard of the 30 Day Challenge yet?

Judging by how slow the servers have been for the last 24 hours I guess a lot of you have!

The 30 Day Challenge is a great concept by Ed Dale (and a couple of other guys whose names escape me right this second). The guys are offering their substantial expertise to train (over 30 days) people like me and you how to make money online.

It started yesterday (August 1st 2007) and I am signed up along with Ross & Steve (thats our team so far)

The goal this year is to create an online product and sell at least 1 x $10 sale in the first month, all without spending a single cent, thats right, nothing.

To be honest I am still a little vague about how it is going to work and what will be required of me in the next month (as if I need more to do!), however from what I have seen so far I think I am going to learn some very valuable lessons on online marketing, which can only help my other sites like this one and Black Dog Promotions.

Ed keeps telling me that it will be very easy, and so far it has. We have downloaded several tools for Firefox (all free) that will help us in the challenge, and just those tools alone are pretty nifty and worth checking out.

This is apparently the 3rd annual challenge, and previous entrants have had great success.

Like anything else, one of the main requirements is time. You will need the time to dedicate to the challenge, that in itself is a challenge for me! I see some late nights ahead :-)

I listened to the Day 1 Podcast and video and i am about to listen to Day 2. I will write a journal for the challenge as I go along, I won’t post everyday, but I think once a week will do.

Wish me luck!

Marketing Lessons From A Grade-School Lunch Box

Remember when you were a kid? Lunch time held a certain magic. What did mom pack? The anticipation … the apprehension … the delight — and sometimes the disappointment at finding your stupid apple had crushed your snack cake.

If you’ve been using the same approach with your customers and clients for very long … it’s sorta like getting peanut butter and jelly in your lunch for 37 days in a row. It’s boring, predictable and memorable … for all the wrong reasons.

Lesson Learned: Keep your main offer fresh.

In today’s market, a fresh new approach can mean the difference between clients eating up what you have to offer … and getting your snack cakes crushed.

For example, I remember the day I opened my insulated bottle to pour my milk and out came CHOCOLATE milk! Mom had my attention. Yeah, making sure I had milk to drink showed she cared. And for a 9 year old that’s all well and good. But chocolate milk? Well that just moves mom up on the list of “stuff that’s swell”. And from that day on, there was a little twinge of excitement when I opened my lunch drink. Problem was … it never happened again. After a while, the slight twinge of excitement that came with opening my drink … disappeared.

Lesson Learned: Every now and then, you have to change it up to keep the excitement alive. Putting a different type of juice or chocolate milk in my lunch one day every three weeks would have done it.

By the same token, if you’ve been sending the same old postcard announcing the “Sale of the Month” … next month try sending the card in an envelope instead. Better yet, send it along in an envelope with a 25 sheet sticky notepad with your logo, name and number imprinted on it.

Think about that for a minute from the receiver’s standpoint. You’ve been getting a postcard from LMNOP for 2 years. SUDDENLY, you get an envelope from LMNOP. You’ll open it with renewed interest. Why? Because you don’t know what’s inside. Something unexpected and out of the ordinary happened. But because the same old postcard in an envelope could be anti-climactic, you want to include a little “excitement enhancer” with an inexpensive sticky notepad.

Mom’s lunches weren’t all bad, though. Part of effectively changing your approach is understanding that while an apple, an orange and a banana are all fruits … they are different fruits. Mom added variety to my lunchbox fruit course by constantly changing the fruit. She did the same with the veggies, alternating carrots, celery, sweet peppers, radishes and pickles. Similarly, a postcard, an envelope and a package are all direct mail, but they’re different. The same way a pen, a note pad and a refrigerator magnet are all promotional products — yet different. Even with postcards, you can change the design while maintaining the integrity of your corporate identification.

And now the main course — the offer! Mom knew I would be ok with ketchup on bologna even though I preferred mayo. Mustard is fine on pork/ham. PB &J was fine. Egg salad would fly like a lead balloon, sandwich spread was great and I’d eat anything with cheese on it …. except PB&J, hold the cheese, please.

Lesson Learned: Want to keep your target relatively happy and interested? Get to know them, keep changing the main offer and give them what they like.

What do you know about your clients and prospects? Do you know what they like, how much they buy or how often they buy? For small retailers it can be as easy as utilizing a punch card program. Swipe type cards coupled with the right computer program can allow you to capture a lot of useful data. But even the smallest retailer can send/give a survey and reward respondents with a low-cost, high perceived value promotional item. This is an excellent way to start or expand a database.

Change the main offer. Even if all you sell are chairs. Change the featured chair. Tell why it’s a great chair – features and benefits. Tell them something they don’t know. Give them something they can sink their teeth into.

Finally, the treat! Whether it was a piece of candy, a snack cake or a fruit pie, I always looked forward to the treat!

Lesson Learned: Treat your clients, customers and prospects. Treat them to a mint (regular and sugar free) at the cash register, have fresh coffee and hot water for tea available, have stickers or waterless tattoos available for the kids. Train your staff to treat customers and prospects like they are welcome. Treat them … like your business depends on them.

Using Promotional Products As Retail Babysitters

I almost laughed out loud. A clerk tried to explain the features and benefits of a hair dyer to a woman who had a small child with her. The clerk’s sales attempt was interrupted every 20 seconds with, “Mommy, look at this!”, followed by mommy’s horrified look as she foresaw three possible outcomes: 1) Junior was about to maim himself; 2) Junior was about to maim someone else; 3) Mommy was about to spend way more than she intended on something that she didn’t want — that was about to be broken into at least 5 pieces.

Since it wasn’t my kid, I found it hilarious. The salesperson was exasperated. And mommy? Well, mommy finally said, “hell with it”, took Devil Child by the arm and exited the store after a carefully stacked display of towels suddenly became un-stacked — because Junior wanted the towel on the bottom.

When children hinder the sales process, salespeople can’t effectively do their job and profits suffer. Smarter retailers know they MUST occupy the children if they want mommy and daddy’s attention. That’s where Retail Babysitters come in.

For a promotional item to serve as an effective Retail Babysitter it should meet the following criteria:

1) Be age appropriate;
2) Be clean and mess free;
3) Consume children’s time.

A fourth criteria that, while not mandatory to keep kids from sabotaging your sales efforts, is VITAL if you want to get the best R.O.I.:

4) Whenever possible, Retail Babysitters should contain a tangible component to aid in the continuing promotion of your business or service off-premise.

Logoed items that meet the above criteria include stickers, sticker sheets, waterless tattoos, coloring books, crayons, your letterhead and custom activity sheets.

Businesses such as flooring showrooms, vehicle dealerships and furniture stores where children remain visible, can create a children’s area with carpet, a table and chairs. Suggesting to small children that they make a card or picture for mommy and daddy can work wonders. You can provide your letterhead, 8 1.2″ x 11″ sheets of construction paper, logoed boxes of crayons and logoed stickers or sticker sheets.

Waterless temporary tattoos can also be used in this way as they transfer well to paper products as well as the skin. Themed coloring books with your imprint on them along with the crayons are another good option.

For older children, create custom activity sheets. For instance, the sheet for a flooring store could contain a word search where kids search for words such as flooring, carpet, vinyl, etc.; a word jumble; a maze and other activities.

If you can’t create a Kid’s Corner, placing a coloring book & crayons with some stickers and waterless tattoos in a logoed paper lunch bag can fill the bill. Many kids will sit on the floor next to the parents, look through the bag and begin to apply stickers, waterless tattoos, use the coloring books or decorate the paper bag.

To aid in off-premise promotion of your business, offer a monthly coloring contest. The kids either finish a coloring book picture while at the establishment or finish it at home. The parents can drop the finished picture off later. (This gets them back in the store). Pictures are displayed and once a month, one or more winners is chosen and goes up on the winner’s wall. Each child who turns in a drawing gets an entry prize of some sort with the monthly winners getting larger prizes. (Monthly winners must come in to claim their prize.)

To provide the most benefit to your establishment, all prizes (water bottles, plastic flyers, knit caps) carry your logo and contact information. You can also get lot’s of play out of featuring selected children’s drawings in your monthly newspaper/print ads and on your website. You can also use the drawings to create a custom business calendar.

If you work with a competent promotional products consultant, they can be on the lookout for and bring select items to your attention that are on closeout or are seasonal specials. This will also serve to keep your prize selection fresh and seasonally appropriate.

Children can be a salesperson’s worst nightmare. But with a little thought and the right promotional products to serve as Retail Babysitters, children can actually become an asset as you use them to leverage favor — and sales with the parents.

Strategy, tactics, methods? Which one???

I have fielded a few enquiries over the past few months on how to market products and services and have noted there are a number of organisations that have started a business but had no ideas about the sales side, what tactics, strategies and or methods they will use to get people to spend $$ with them.

step 1. Know that you need a plan of action.

step 2. Know that you NEED to build a relationship with people so they trust your organisation enough to want to buy from you.

step 3. Find out what their needs are, then propose a solution.

step 4. Take time to develop all this and get it running… otherwise you will be chasing your tail…

Hope that helps!

Time For A Business “Forms Review”?

When was the last time you updated your business forms? This issue came to light recently as I sat in a doctor’s office filling out forms. While I wasn’t there because of a pain in my rear, I was quickly developing one.

For starters, there was barely enough room to write my first name, let alone my middle and last name. Where I was to put ‘city” there was only enough room to put the first four letters of Butte. And I was only able to squeeze in 3 of the 5 zip code digits. To make a long story short, no one manufactures a pen with a fine enough point to allow me to squeeze in the information the form asks for.

Then I get to the medical questions. Half the stuff they ask, “if I’ve ever had’ — I just now developed as a result of trying to fill out the form, including eye pain, double vision, a headache and anxiety.

Then I read the following: “Have you ever had any of the following problems?”. Really?
Do they really mean

    ever?

1) Frequent Urination. Well, yeah. I mean, you simply can’t pound a six pack and not have frequent urination. 2) Testicular Pain or Swelling. Again, yeah … there were a few times in gym class during dodge ball I thought I was going to swallow my eyeballs. And, I don’t know any father who hasn’t fallen victim to an over-zealous 2 year old with a “cute little plastic baseball bat”. I’m rolling on the floor, writhing in pain, can’t catch my breath and my wife’s telling me to “man up”, get over it and take care of some heavy-lifting in the garage.

But seriously, when WAS the last time you updated your business forms? It may be time for a “forms review”.

Is there really enough room for anyone, including the elderly and those with arthritis, to easily fit their information in the space provided? Pretend your name is Samantha Allison Jamison-O’Hara or Johnathon Abernathy Wellington. Can you really fit a long street name and an apartment # in the address line?

Room to write is one issue. Another is relevant information. If you’ve been using the same forms for a number of years, they may be outdated. Many forms created years ago weren’t designed to capture “Late Trend” information such as e-mail addresses, cell phone numbers or allow for blended family name or female hyphenated name issues. A “forms review” is the perfect time to address these issues.
Seek input from your patients, customers or clients — those who must fill out the forms. Are the questions really clear? Is the sequence of the information asked for logical? And while some comments and suggestions will be totally irrelevant, by and large, you’ll end up with some quality input. It’s also a great PR move.

Your patients or customers will feel like they have some ownership in the form and it will create goodwill. You can even add a line at the bottom such as, “This form was designed with the thoughtful input of our patients to be as user-friendly as possible.”

In addition to having your office staff sit down and actually fill out your office forms, ask them if they’d improve anything. It’s possible they’ve been hearing complaints for months or years and simply smiled and nodded knowingly to the complainers.

Once the forms are redesigned, make full-size copies and have people actually fill them out and evaluate them. Have the staff do the same thing over a couple day period. Often, errors are overlooked in the rush to get it done. Take the time to do it right, because if past performance is any indication of the future, you’ll be using these new forms for years.

Trade show ideas to sit up and take notice of.

Trade shows and expos are the bane of many business peoples life that has to contend with them, from the organising, the results required, to staffing the stall, then the logistics, the giveaways, the data base and so on.

And what if you get asked to do a talk? Ohh it can all get too hard.

The aim of the event should be rock solidly clear, perhaps it’s to gather details of people who qualify to be prospected to. Maybe its to generally spread the word about a new product or service and you want them to go to your website to find out more. Either way have an aim…

Well here are a few pointers to give things the edge, (in no particular order) Remember a trade show is all about presenting the company in a good way (PR) and getting leads (preferably QUALIFIED leads).

  1. Be open - Chatting to people in an open and friendly way. Hi how are you instead of “Want to see what we can offer?” Often the good guys stack questions to get you started and then can’t stop. Make it easy for people to interact with you, don’t sell them, chat to them with the aim of building the relationship.
  2. A give away prize of a really decent bottle of red wine… over $45 value. “ People give away cheap stuff all the time, but a good red can be a great winner for those that enjoy a red, for those that don’t, offer an alternative”. I also suggest you avoid giving away your product, after all you want the chance to sell that. Remember it’s all about selling so you can make a profit. But entice people with a decent give away. The aim is to cause them to take interest.
  3. A non stop talking ‘brochure’ – Female/male, model material, “sex sells…” There can be a video of the product in the background and they are the eye candy and mouth piece all rolled into one. Sorry but it works… Some will say this is sexist, yet I still see it at trade shows all over the place, some do it better than others.

    Think about it, your target market may well want to chat to a young lady or guy that looks stunning rather than a stuffy suited CEO or some Sales Team sent to “prop things up” or because the “CEO wants to look good…” It’s about the company’s image not the CEO’s. Then use this relationship builder to  get information from the prospect, test to see if they are interested in what you offer and then go the next step in the process and getting more data of value for a follow up, or not…

  4. Give these out freely-ish – Qualify the prospect first hough… A bright cap with a message and your logo, a brightly coloured lanyard with a story on a card fitted to the end (story and logo on the card).  Make the card numbered for a prize every half hour or so…  It causes them to want to come to your site and get one.

    Swap a business card or their contact details to get any of the freebies (If they are in the market for what you provide). This builds your presence at the event for more than just a display, people see hats, lanyards, etc all over the place. Note some items you might want to give away might be passe’ (some bags, and brochures can do that!) so make it stand out, after all you want to be remembered, RIGHT?

  5. Think about the message you want them to remember – Perhaps the trade show is a starting point or even a midway point if you can send them info before hand (knowing that you have a niche market), “See you at the show”. It’s all about the relationship that is being built, so build it well, from start to finish.
  6. Create a buzz - As Seth Godin says, “Create a Buzz but have it lead somewhere…” If there is a funny or memorable thing that happened at the event that people will remember, play on that afterwards in a follow up mail, (You are going to follow up on the leads yeah?)

    Want to create a techno aware buzz. use QR codes printed out on a sign, a promo gift or whatever, so when the people come by your stand you have a great way for them to link to an online demo of your product or services, or even just your website. This can make it easy fro them to keep in touch with you.

  7. Think “What if…” – You add a section to your web site so they can log in when they get home to discover more ways you can assist them (7 key points I did not tell you at the trade show…) they need to use a login that they can only get at the trade show and its on the lanyard. Make it valid only for 10 days on from the trade show and that’s it, so it has a sense of urgency to it, you read the stats and see how it went.
    - What if those that do not go to the show but are in this niche were to see a short sharp video or power-point to get a feel for what they missed out on.
    - What if they could get some other key points with another login to another section so the Co could see which one generated more leads…
    - What if you offered (even those that weren’t there) a life changing opportunity if they use your services (it’s a top secret educational holiday for 10 people on a tropical Isle with a guest speaker on communication and personal development skills training, or info on shares or investing or whatever your business offers.) Obviously for big-ticket items… land, buildings etc.

Oh and what should be in the display? How about a deck chair with a sign that says gone fishing! Some of us are too busy enjoying life to be here right now, want more info ask me how, then dress the sales team in Hawaiian shirts and have them wander the place giving out freebies in exchange for their business cards. (They can ask a simple qualifying question or three to make this work well).

So take the stress out of the situation and have fun, be seen as the one to make the event a breeze, enjoyable and exciting while letting all the others stress about the situation. Be creative, be open and think about getting results not just sore feet.

Get a Grip on Your Business!

Not wanting to over-simplify the whole ‘running a business thing’, but I’ve developed a list (based on my own experiences, and that of my clients and other business owners), which covers some of the things we need to know for different stages of building a business:

Start-up phase:

  • Start a business because you want to, don’t just fall into it
  • Do your homework – know what you’re getting yourself into, and who else is doing it too
  • Do what you love – have a passion
  • Recognise that it’s going to be tough and be prepared
  • Budget for a completely different level of income (!) (that’s a lower income, not a higher one…)
  • Talk to people who remember setting up their own business, and learn from their advice.
  • Use suppliers who can meet your budget. Don’t be ‘sold’ into paying more than you want to – there will be time enough for that when your business is making plenty of money.
  • Know where you want to go, and don’t lose sight of that
  • Make sure you have plenty of capital to get you through this phase – you’ll need all of it. Keep expenses to a minimum – it will take time to start generating an income.
  • Depending on your financial position, join relevant networks and associations, and attend events. Make sure they’re the same groups where you will find your target market.
  • Draw up a database of all your contacts and spend time getting out there and talking to people. Tell them what you’re doing, and listen to what they need.
  • Try to do business with people you want to do business with. This is likely to be amore effective strategy in generating referrals and building your business.
  • Don’t neglect the marketing fundamentals: understand what it is you can offer potential clients, understand what they need, develop a very clear value proposition, and know who your competitors are and what makes you different. If you haven’t sorted this out, you aren’t ready.

Up and running:

  • Keep the momentum going – keep selling, keep acquiring new business, watch the cash
  • Use good financial measurement systems to understand the key drives and key performance indicators of your business. Think of it as a control panel.
  • Relationships are critical – pay attention to them (staff, clients, associates, etc.)
  • Don’t employ staff until you need them, and provide clear guidelines to those you have.
  • Make sure you understand your financial and business reports, and generate them on a regular basis.
  • Keep your costs down, even when you don’t need to worry. It’s a good discipline for when you need to pare back, and will keep you in much better financial shape.
  • Don’t take you eye off the numbers! Know how your cashflow is tracking.
  • Secure yourself some reliable and competent advisors – accountants, financial advisors, a lawyer, a business mentor
  • Start to build your knowledge and expertise in areas where you’re not naturally strong (finance, marketing, sales, etc)
  • Have goals, know how you’re going to get there, and just do it! Planning without action won’t get you anywhere and you’ll never move forward.
  • Sell before you buy – don’t extend yourself before you have the required level of business coming in
  • Keep focused on your priorities. Don’t sweat the small stuff but don’t ignore the big stuff. Focus on what will generate revenue (and be profitable).
  • Customer retention is important in maintaining stability. If you focus on this now, it will provide a strong foundation for the future.
  • Stay healthy – it takes a lot of energy to maintain and build a business.
  • Get support – business and emotional support is essential. We all need help in some way.
  • Understand the different business models which you could be using, and which are more effective. Don’t be scared to re-engineer what and how you deliver to your customers if a new model is more profitable. This is really very important.
  • Build you reputation and your image. Be consistent in the process!

Established & Growing

  • Implement systems where you can – it helps make the business run more efficiently and makes it less reliant on you
  • Focus on the big picture and know what it looks like.
  • Have a vision and a strategy to realise it.
  • Keep watching the cash.
  • Innovate to stay ahead of your competitors
  • A good client list and a cash cow product will be the key to you ‘having a life’
  • Look seriously at growth strategies and why you want to grow – acquisition, organic or both

Wisdom of experience:

  • Finance & funding are critical – know what you need, be prepared, understand your options – always.
  • Sales and marketing are critical to success – never stop these activities.
  • People management and leadership – start the way you wish to continue
  • Systems and process add value to your business – you may want to sell it one day
  • Revenue from cash cows frees you up from your business. It’s all tied in with the business model.
  • Strategy and execution are a never-ending cycle.

Blogs Are Roads; Intersections

I feel we have a fairly unique product here at Free Business Tips.

One of the reasons the blog and the rest of the site is unique is because, well, to be honest we had no idea what a blog ‘should be’ and what it ‘should do’ and what they features ‘should have’.

This means that we just told our web designer what we wanted, simple right?

Yes and no.

Our lack of “blogging savvy” means we have set things up a little differently to other blogs (and unique is cool), but it also meant we have been a little slow on the uptake on what makes a blog popular and how to get love from Google, Technorati, Alexa, Bloglines etc etc.

Lately I have been surfing around, madly reading blogs and researching what makes a good (popular) blog.

I was having a read at Darren Rowse’s Problogger site and Darren had linked back to a blog post Blogs Are Roads; Intersections by Steve Remington at Skinny Moose Media (cool name)

Steve points out that you shouldn’t be scared to share some “link love” from your blog,

The first biggest mistake most business blogs make is not linking out to external blogs. Some people are afraid it will drive traffic away to potential competitors.

He uses the analogy that you need to place your blog in a position to gain traffic from other blogs, like other fast food restaurants position themselves on the same intersections as McDonalds,

Look at Burger King and McDonald’s. You will always find them across the street from each other, or at least on the same strip of road in any given city. Burger King may lose some business to McDonald’s but in the long run they would actually be losing more business by moving out on a back road somewhere hoping people will come to them.

See how this is working already? Steve writes a great article for people new to blogging, Darren links back to him, I read Steve’s blog because I value Darren’s opinion, I am impressed by the article so I write one of my own and link back to Steve as well. I read the comments on Steve’s article and follow some of the links to the sites of commenters who might have said something particularly sensible, my track back will appear in Steve’s blog as a comment, and potentially we will get some traffic from Steve’s site………

See how the link love works!

Ok, so all you experienced bloggers will say, “Duh, we have known this for ages” I know, I know, bear with me while I catch up!

Have a read of Steve’s post On Skinny Moose Media (it is a cool name, I love it), it’s well worth it if like me you are a little green on the blog thing.

As for us at Free Business Tips, we will be working very hard to increase the traffic, and ranking of the site.

In the near future we will be changing the way we post in the blog a little. We will still have our own unique blogging format (articles written by our very smart contributors) but we will also be blogging in a more traditional way, more topical posts by myself and Steve Gray , more reviews of other blogs and business sites (to get the link love going!), we might even do some competitions, Speed linking (see an example of Speed linking on Problogger) and some other methods.

We are also looking at a layout change.

So, any suggestions are more than welcome, and please drop me a line if you see something on the web that you think deserves a little ‘link love’ from us at FBT

Best Business Links on the Web

I was checking out our Technorati rank today and saw that Adam Brucker; Founder and Managing Director of Criterion Advisors, a training and consulting firm based in Boulder, Colorado has named our site in his list of 143 Of The Best Business Links On The Web.

I thought that was fanatasic (of course) and headed over to have a look at the list. To my great delight we were amongst company the caliber of Tom Peters, Seth Godin, Trump, Copyblogger and 138 other great resources!

Very flattered and humbled, thanks Adam.

While I was there I had a look around Adam’s blog;The Tough Questions Blog. A great resource and worth a look.

The tough questions are:

Is what you are working on:
1) …Audience Centric?
2) …as Simple as it could be?
3) …Valuable enough for all?
4) …Real, Authentic & Genuine?
5) …of high enough Quality?
6) …Remarkable in any way?

The tough Questions Blog is full of real examples of great answers to those questions. Real case studies and sometimes just Adam’s point of veiw.

Adam is also working on a book due for publication in 2008, he actually asks for submissions for it, maybe your business can answer the tough questions well enough to be featured in print?

Thanks again for your vote of confidence Adam, for everyone else, check out Adam’s blog and ask the tough questions!

What can Madonna and Martha Teach You About Writing Copy?

Love ‘em or hate ‘em, you can’t argue that pop queen Madonna and domestic doyenne Martha Stewart are two master marketers.  One is a calculated maverick who’s stayed at what has to be the world’s toughest and most fickle business for nearly a quarter century.  The other turned an at-home catering business into a multimedia empire that even a prison term couldn’t derail.

What lessons can we draw from these power players?

Madonna:  You know your business best.
Madonna runs a giant organization, but everything she does is based on her own vision.  She knows she’s the one who cares the most about her own success, and acts accordingly, which empowers her business.  The same holds true for you when you write your own copy.  You know your business strengths better than anyone, and, when you master this very learnable skill, you empower your business.

Madonna:  Pick what you like and make it your own.
Although she is known as the Queen of Reinvention, Madonna knows no idea is completely new.  She gets ideas from an amazing range of sources, from Marilyn Monroe movies to geisha stories to Broadway musicals to what the kids in a Tokyo neighborhood are wearing this week – then she gives it her own spin.

Build swipe files (a collection of great copy clipped from all around you) from magazines, direct mail, and even tabloids.  Capture great copy you see in daily life, whether it’s a billboard or a picket sign.  (I keep a spiral-bound deck of index cards handy to jot down these nuggets.)  Even if the ad or letter seems way outside your target market, parts of it may be just the kick in the pants your copy needs.

Madonna: Embrace your passions wholeheartedly and without apology.
Madonna would understand your desire to shuck off your current identity and dive into something completely different. Nude centerfold to nursery rhyme writer, boy toy to the reincarnation of Queen Esther: she’s leapt even further and thrived just fine. It could be argued that without her continual reinvention, Madonna would be just another ‘Where Are They Now?’ 80′s Pop Tart.

Martha: You are the sole CEO and brand manager of your own life.
Not your boss, your company, your friends, or the people who tell you you can’t do it. Madonna runs her empire modeled after her own vision and values, no matter what those happen to look like this season.

Martha:  Publicity is powerful.
Successful entrepreneurs like Martha not only score publicity at crucial moments, they use that attention to get more attention, unleashing a domino effect of business-boosting buzz.  She started with a book and put herself out there as an expert on entertaining, which led to appearances on TV, radio…you know the rest of the story.

Think of the area where you’re the expert, and start offering to share the (knowledge) wealth with local media.  Don’t put off writing that press release a minute longer. With so many publications, e-zines, blogs, sites, podcasts, satellite radio shows out there, the media needs fresh content like never before.  They’re all dying to talk about something interesting – so be snappy and interesting!

Martha:  Learn something new every day.
Martha closes out all her interviews and shows with this motto, embracing skills too numerous to mention and maintaining curiosity about everything from the names of birds to the best wax to use on your car.  Take a look at any of her magazines, and you’ll find yourself drawn into something you never dreamed could be fascinating, thanks to the great copy and stunning design.

To build your own business, make it a point to soak in something every day:  subscribe to e-zines, browse the bookstore, take a teleseminar or an e-course. When you make the commitment to never stop learning, you put yourself far above the pack.

Madonna AND Martha: When emulating role models, you don’t have to buy the whole package. Both have qualities you can cherry-pick from. Take what you like and leave the rest. Make yourself into the “you” you want to be.

The Adventure of Creative Problem-Solving

I racked a fresh shell of 00 Buck into the chamber of my 12-gauge shotgun and drew the weapon to my shoulder. As I took careful aim at the dead tree branch about 30 feet above and 10 feet down range of me, my friend asked, “What are you doing?”

“Creative problem-solving,” I answered.

The smooth squeeze of the trigger was followed by a bellowing thunder, followed by the thud of the branch hitting the ground.

“Problem solved,” I said.

The problem I just solved wasn’t a saw problem. No, I had chainsaws and regular saws. What I didn’t have was a ladder tall enough to reach the branch. If I couldn’t get up there, what could I send up there instead? I thought of creating a bolo where I’d duct tape a couple of rocks to either end of a short rope, tie a longer line in the middle and throw it up there in hopes the line would wrap itself around the branch and I could pull like crazy and break the branch off.

I remembered reading that back in the pirate days they’d shoot bolos out of a cannon to tear down the enemy’s sails and rigging and disable the ship. That’s when it hit me … using buckshot and my shotgun as a cutting tool.

Sometimes, creative problem-solving involves looking at an item differently than you normally look at it. The best example of this type of thinking was the old tv show McGyver, who with little more than a ball point pen, a disposable butane lighter and a paper clip could create a rocket capable of taking down a small airplane. In the real world of promotional marketing, employing creative problem-solving may not be quite that exciting but, nevertheless, is just as effective.

For instance, using imprinted plastic flying disks (upside down) as paper plate holders or snack trays. Why spend the money on expensive traffic cones for your bike rally when less expensive, imprinted 7″ orange megaphones will do the trick? How about using coffee mugs as handled flower pots?

A few of our clients keep a supply of their imprinted coffee mugs at the local florist. When they need to send a get-well, sympathy or celebratory flower arrangement, they have the florist create and deliver the arrangement in my client’s mug. The mug remains long after the flowers wither, reminding the recipient of my client’s thoughtfulness. And because there is sentiment involved, the mug is more highly regarded.

You’ve employed creative problem-solving if you’ve ever cut three holes in a 33 gallon trash bag to use as an emergency poncho, or used a piece of cardboard as a dustpan or rolled a piece of paper into a makeshift funnel. I’ve used my pocket comb as an ice scraper, a kazoo (wrap a piece of tissue paper around it), a letter opener and to hold a small nail to keep from whacking my fingers.

Another approach to creative problem-solving is to question why something is done the way it is. I once met with a new client about her annual membership directory. The book had always been saddle stitched, meaning two staples in the middle held the thing together. But this new lady-in-charge didn’t like the fact that the book wouldn’t lay flat when you opened it. She wanted to bind it using comb binding. But that would cost more and they didn’t have the budget.

I asked one simple question that made all the difference. “Does the directory have to be the size that it is?” She thought for a moment and said no. I resized the book to use less pages, which meant less paper, less signatures, less plates, less plate changes, less gathering and collating. The savings went into the more expensive comb binding and we were able to deliver a membership directory that laid flat when you opened it … for the same price as the year before.

My final example of creative problem-solving was used by the criminal element when they went on a wheel-stealing rampage in the parking lot of my father’s auto repair facility. They had a wrench but no jack. So they loosened the lug nuts, took rocks from around the building and blocked up the undercarriage of the cars. Then they simply let the air out of the tires.

Children are some of the best creative problem-solvers in the world, because they don’t know “how things are supposed to be.” They question … they ask why and they ponder. For most people, that ability is taught out of them by the end of grade school through such statements as, “Do as you’re told,” “Follow the rules” and “Color inside the lines”.

The adventure of creative problem-solving is still within you. You just need to let your mind think like a kid again. If you have trouble … go find a little kid to play with.

It’s A Banner. What’s To Think About?

I couldn’t help myself. It just sort of slipped out. “Well, Shelly … you’re gonna have to either get a shorter banner or taller kindergarteners.”

A brief moment of silence was broken by her laughter letting me know I hadn’t “blown it” and that she had a sense of humor — something I really like in a client.

“Oh yeah, right,” she said. “If the banner is four feet high the kids will have to hold it above their heads for the whole parade.”

Like most things in life, there are few things to think about when ordering a banner for an event. For starters, if the banner will be carried in a parade, how tall the carriers are in relationship to the height of the banner needs some thought.

How the banner will be used and for how long will dictate the substrate or, the material, of which the banner is made. If the banner is for one-time use such as an indoor press conference or other short-term indoor use a lighter, banner paper that is less expensive is fine. However, if the banner will be used in multiple parades and/or hung up for long-term viewing after use, then you have other things to consider as well.

A heavier, more durable substrate such as a 13oz vinyl banner material is recommended for multiple uses to withstand foldings/rollings and “trunk abuse”. If the banner will be hung in a window, an Ultraviolet (UV) laminate should be considered to prevent fading of the colors.

When a banner is to be used for a parade, we generally engineer horizontal “pole pockets” across the top and bottom. A pole that is roughly two feet longer than the banner is wide is inserted, making a comfortable carrying handle. We recommend PVC pipe as it’s lightweight and inexpensive yet strong enough to offer the support you want.

Sometimes people ask for vertical pole pockets at each end with an opening at the bottom and the pocket sewn shut at the top. The problem with this is that the banner carriers must remain a specific distance apart to keep the banner tight through the whole parade. It’s harder to do than it sounds and can make an otherwise enjoyable parade walk, miserable. The horizontal pockets are much easier to deal with.

The reason for the bottom horizontal pocket is to prevent the wind from blowing the banner either forward or back rendering it unreadable. We’ve found that a length of PCV pipe, that measures the width of the banner, with a couple end caps works great. You fill the pipe with sand, cap the ends and insert it into the bottom pole pocket giving it enough weight to remain stationary even if the wind blows.

If the banner will be hung after a parade, you’ll also want to have it manufactured with grommets that will give you more hanging options. We usually place grommets every two to three feet depending on the banner size. Anything over three feet high we usually put a grommet in the middle of each side as well.

For storage, rolling a banner is preferred to folding when your substrate is vinyl or paper. In cases where you have a digitally printed image on fabric, then folding is fine.

Once again, make sure the banner is short enough that the people carrying it in the parade can hold it about chest high without the bottom of the banner touching the ground.

Giving a little thought to your application, use and duration of use can produce a functional banner that looks great!

The Power of Storytelling

I’ll never forget the day I decided to quit my stable $50,000 a year job. Candy, the older assistant who really ran the company, had the radio on in her office. (She actually bossed me around sort of like the Meryl Streep character in “The Devil Wears Prada”. But most of the time she tolerated me. And today she actually invited me to listen in.) The news was blasting the unfolding details about the Columbine tragedy. It was unthinkable. Horrific. I jumped on the Internet and began following the story of two social outcasts plotting out an evil plan to kill their fellow students and teachers. I was especially upset because I had two young sons in elementary school while I was stuck behind a desk, unable to leave.

See when my boys, Justin and Chase, were first born in 1990 and 1992, I was a stay-at-home mom. We spent everyday reading, going to parks, visiting museums – just hanging out together. It was terrific. But with my divorce in the mid 1990s, I was forced to go to work each day, leaving them in the YMCA after school care program. I realize I’m not alone – a lot of parents have to do work outside the home to make ends meet. But my oldest son had a serious case of ADD and emotional immaturity. I was warned by two of his preschool teachers that he was a child who REALLY needed his mother or he could self-destruct…like those kids at Columbine.

That was the day I realized I couldn’t continue being away from my kids anymore. I had to find an escape. It took some research and a leap of faith before I pulled together enough courage to quit and become a full-time writer. It wasn’t a straight path to success but that is the story of why Red Hot Copy was born.

Stories are wickedly effective in getting attention. They work in conversation. And they work like gangbusters in copy. Why?

  1. Stories boost credibility. In order to tell a good story, you had better know your stuff. When your expertise is illustrated in a story you are more believable.
  2. Stories spark emotional connection. We buy from an emotional state of mind, not a logical one. And dry facts seldom get us worked into an emotional lather the way stories do.
  3. Stories can explore the pain of a problem. If you’re looking to paint the picture of suffering and agony in order to contrast how you or your service can be the solution, nothing does it better than a juicy story.
  4. Stories make the prospect trust you. Whenever we hear a story, by nature we look for connections to our own lives (after all, it truly IS all about “me”). That relating slashes the timeframe for bonding. And we all do business with those we know, like and trust.
  5. Stories bust through sales resistance.  Nobody likes to be sold to. But we don’t mind kicking back and listening to (or reading) a story. You’re much more likely to keep the prospect’s attention by telling a story than hitting him or her over the head with hype.

So for your own story inspiration, pay attention to little events that happen to you. Get in the habit of writing them down every day in a notebook you dedicate just to stories. (Type them if you like but it’s been proven there is a connection between writing things out by hand and brain stimulation.) Don’t edit at first. Just get it all out there.

Over time, you will start getting more concise. The point is to create a habit. It will take a little practice at first, but the payoff is huge.

3 Pillars of a Healthy Business

We all need to focus on three key pillars for success: marketing our businesses to build clients and income; management practices and procedures to establish the framework for our business as it grows; and mentoring support to keep us on the right track, and provide different levels of support as our business grows.

1. Marketing to Build Your Business

The following table provides a checklist of fundamental activities you can either do yourself, or outsource to a specialist provider. If you work with other small businesses, these services need not cost you a lot. Get creative and look at providing your services in exchange for their services, or even payment terms in instalments over a period of time.

Remember to do what you’re good at, let other people focus on what they do best, and if you can’t afford them, wait until you can.

Always have an objective or an intended outcome for your marketing, otherwise it will have no focus and minimal results.

Marketing Options and their Objectives

Opt 1: Speaking engagements (Conference, special interest group, radio, business groups)

Doing it/Plan to do

    The more ‘doing it’ the better! If not, then plan quickly & do it!

Objectives:

    • Raise your profile in target market
    • Establish your expertise

Opt 2: Direct marketing

Objectives:

    • Present an offer & call to action
    • Raise awareness of your product/service
    • Educate/inform
    • Generate leads

Opt 3: PR

Objectives:

    • Raise profile
    • Create awareness
    • Establish expertise & credibility

Opt 4: Exhibitions & conferences

Objectives:

    • Establish positioning in market
    • Educate
    • Network – identify opportunities
    • Showcase products to captive target market
    • Establish credibility if speaking at conference
    • Generate sales leads

Opt 5: Industry & business publications – submit articles

Objectives:

    • Establish credibility & expertise within target market
    • Position yourself as specialist
    • Raise profile
    • Generate enquiries

Opt 6: Telesales/telemarketing

Objectives:

    • Prospecting for new business
    • Build leads
    • Customer service

MARKETING TOOLS
• Case studies – explains the client problem or need, and your solution
• Testimonials – statements of endorsement from satisfied clients
• Press releases – use them to send to media, or to customers or placed on web site
• Award entries/winning awards – winning awards sets you apart
• Newsletters – printed or electronic; write them yourself or ask for contributions
• Company profile – also a ‘credentials’ document to establish your credibility
• Website – make it work for you
• Brochures – try not to change these too often (requires time and $$), but don’t let them date
• Video/CD presentations – particularly if you are in the creative field

Start marketing now and don’t stop!

2. Management Practices & Procedures

Make sure you address each of the following key areas as your business grows, otherwise it will become extremely difficult to manage once you have staff, more customers to manage, higher revenue and profit targets, and more priorities to manage and set.

Sales

  • A top priority for any business in growth mode. Face to face selling, telemarketing, sales through agents or distributors will build your network, generate leads, and ultimately result in revenue. Sell, sell, sell!
  • If you don’t feel comfortable selling, then pair up with someone who does. It may be a business partner, or commission agent, contract salesperson, or telesales organisation.
  • Track your sales efforts and follow up. If people are interested in your products or services, or want more information, or are expecting you to call them back, then do so. A lost opportunity is just that, but it is also bad for your reputation as a professional.
  • Make sure you can deliver.
  • Use templates for your database, for tracking sales, doing forecasts, and reporting weekly sales activity for a team. If it’s organised it’s easier to manage.

Marketing

  • Refer to point 1 of this article.
  • Use templates, record your marketing activities, record outcomes to measure effectiveness.
  • Use document templates where you can, and develop a schedule of activities for the year ahead.
  • Have a well thought through plan. Prioritise and stay focused!

Goals & planning

  • Know what your big picture is.
  • Have a vision of where you’re going and where you want to be.
  • Set realistic, memorable and achievable goals
  • Break down the big picture into achievable components – the next week, month etc
  • Follow up and track your performance – if you don’t achieve your goals, what are you doing?

People management

  • Get it right from the beginning.
  • Recruitment is critical in attracting and retaining the right people. Pay attention to the process.
  • Have an induction program for new people. Don’t just let them try and work it all out for themselves. Help them become productive quickly. That makes everyone happy.
  • Manage their performance and their development. Provide performance reviews, and appropriate development training when required. Provide feedback. Encourage and support.

Systems & Processes

  • Document your processes wherever possible.
  • This doesn’t happen overnight but it is an extremely worthwhile exercise. It helps organise the business, makes it operate more efficiently, and makes it easier for you to start removing yourself from day to day operations as the business grows.
  • Start anywhere, such as HR for example – how you recruit, induct, review and manage your staff can all be systemised and documented for easy reference by you and by your staff.
  • A well-organised business has more value to potential buyers, investors, business partners. It’s also easier to work in!

3. Mentoring for Support

Last, but not least, is the Mentoring pillar. Business mentoring from an individual or a group, formal or informal, is invaluable. A business mentor or mentoring program can:

  • keep you on track
  • help you through the rough times
  • demand that you celebrate your successes, however large or small
  • provide another point of view
  • challenge your approach
  • share experience
  • help you to reach new heights with your business
  • provide support and encouragement
  • most importantly make you feel that you’re not alone, and that you have someone else to talk to about your business when you need it.

Marketing facilitates growth, management provides a solid foundation to build on, and mentoring fires your enthusiasm and encourages your development.

What is stopping you?

Better Idea Generation Look Beyond The First Right Idea

I walked into the office of my Chiropractor/Acupuncturist and signed in. There on the desk were three pens. One looked like a syringe, another was a crooked pen and the third looked like a bone.

“What are these,” I asked, knowing full well they were pens.

“They’re pens,” the doctor replied. ” I’m trying to decide which one to promote my practice with. What do you think?

It took me a minute to respond. I was dismayed that someone was trying to sell him such cliché’ ideas. Who ever this someone was, had little understanding of the good doctor or his practice. I was also a little irritated that he hadn’t called me in the first place.

“Let me guess,” I said, holding up the syringe pen. “Our patients love it when we needle them.”

“Yeah,” he blurted out in amazement.

I held up the crooked pen and said, “We’ll get you back on the straight and narrow.”

“Well, yeah,” he exclaimed.

I picked up the bone-shaped pen and said, “The imprint involves the phrase no bones about it.”

The doctor came to the sudden realization that the ideas he thought were so clever only moments before, were neither clever or original.

“You’re always talking about blood flow, energy flow and balance, that’s your message.” I said. “So when it comes to your promotional marketing, why is your message suddenly bones, needles and crookedness?”

I told him if he wanted ideas that supported his message and what he was really about, we’d have to look beyond the obvious.

Too often people stop after the first idea they develop when searching for creative ideas to promote their business, event or brand. And while the first idea may indeed make sense, these ideas are usually cliché and tired. But by digging deeper, better promotional marketing ideas can be discovered. The key in this case is to focus not on the “tools of the trade” such as needles and bones, but to focus on the philosophy of the doctor: balance and flow.

Several promotional marketing ideas came to mind. Imprinted mugs and imprinted packets of tea with multiple tea bags inside. Patients could think of the doctor numerous times when they enjoy the tea. And, he can always offer them more tea bags on return visits, reminding patients to share with a friend.

Mugs make great sense for doctors and other medical professionals. They serve as a nice handout to first-time patients. But often their real promotional marketing value becomes evident when a few mugs are stored at the local florist. When the doctor learns of a patient illness, an arrangement is created and delivered in the doctor’s imprinted mug. This also works great for congratulatory events.

As far as pens go, there are pens that contain a liquid with a custom float inside. As the liquid flows back and forth, the logo or some other icon flows back and forth as well. A blood flow or energy flow message is now appropriate.

Stretching is also an important part of a Chiropractic therapy regime. So an exercise band might fill the bill.

Then I thought of bandannas. Bandannas are being used creatively in a broad range of venues. Festivals, communities and businesses are printing maps, schedules and take out menus on them. Along that line, a Chiropractor or Acupuncturist can imprint a map of the body on a bandanna. The map could show how and where an imbalance creates pain. Or I could show acupuncture points and to what part of the body those points relate.

Thinking creatively is something that can be learned.

There are two books I discovered early in my career that have been especially helpful in generating new and better ideas for my clients. The books, both by Roger von Oech, are, “A Whack On The Side Of The Head” and “A Kick In The Seat of The Pants”.

As for the Chiropractor? We co-branded a body-map themed bandanna with other businesses such as a fitness center, a drug store and a massage therapist to offset the higher cost of the item.

Perfect! Creative, relevant, useful and affordable promotional marketing.

7 Surefire Tips to Make Your Order Page Work Harder

So your prospect, Mary, is sitting at the computer reading your compelling sales letter. She’s convinced she needs your product. So she clicks on the order link, with her credit card next to the mouse. She’s taken to the order page. What she sees next makes her change her mind and click away. Can you prevent bail out at the crucial moment of ordering? You betcha!

Here are 7 surefire tips to make your order page work harder for you…

1. Check marks the spot. Add a check box with a big, bold “Yes! I’ll take it! I understand I get blah, blah, blah.” For extra impact, consider adding a red border around the box so it stands out.

2.  Repeat yourself. Remove all doubt about what the prospect gets for her moolah. List all bonuses and the guarantee (if there is one). Include directions on when and how the product will arrive. Hold her by the hand and take all the mystery out of the order.

3. Be kind. Remind. We all want to feel like we made a great choice. You already know how cool your product is. Let her know it too. Something as simple as, “You’ve made a smart decision. Imagine how much your life will improve with this widget.”

4. They like you! They really like you! The order page is a natural place for a stellar testimonial. As my friend Jonathan Mizel (one of the original Internet marketing pioneers) told me, “It’s not over until they actually order.” Consider adding audio as well. www.redhotaudio.com Studies show it adds a human element to your testimonials.

5. Type the easy stuff first. Psychologically the credit card fields should be at the bottom of the page after the prospect’s name and address. Once she starts typing, the sales resistance goes down and the buy in begins. (Note: One Shopping Cart does this by default.) www.clickstartcart.com/

6. Give ‘em options. Some people are still nervous to reveal their credit card info online. If you don’t have alternate methods of ordering like by fax or phone, you could be leaving a lot of money on the table. Marty Foley (http://www.convertmoretraffic.net) suggests you reassure your prospect that your security (SSL) has “bullet-proof encryption”.

7. Wait! Don’t leave! We all hate pop ups (and many are blocked). But they work. if the prospect clicks away, why not add a pop up box with another offer, like the downloadable version at a cheaper price? After all, she’s leaving anyway. What do you have to lose? Tom Antion does this masterfully at www.wedding-toasts.org. (By the way, for an unblockable pop up ad, I recommend the one I’m currently using on my website by Ad Impact at www.red-hot-copy.com/recommends/popup).

These improvements should take less than 30 minutes to put in place so there really is no excuse for putting them off. Tiny tweaks to your copy go a long way toward improving your sales. Never stop improving.

Strategies for Building Your Business

How do you know which strategy will grow your business most effectively in the short and long term? Market penetration, market extension, product development or diversification are the primary strategies for building your business. You can also grow organically (growth in your own business) or by acquisition (of another business). This article summarises what these strategies are, and when you would be most likely to use them.

Market penetration is based on taking the opportunities to sell more of your products or services into your existing market, or penetrating deeper into your market.

Since it costs on average 5-10 times more to source new customers than to work with your existing customers, it makes sense to adopt this strategy if you can.

It will be most applicable if:
- You have a reasonably large base of potential customers in your existing markets
- There is an opportunity for you to sell more of your products/services to your existing customers, and to sell to new customers from the same existing market segment
- You want to sell more of you existing products/services
- Your products/services are still competitive

How to implement this strategy:
- More aggressive promotion and marketing
- More, or more effective, channels to market (whether direct sales or via third party distributors)

An example of this strategy would be Telstra and it’s mobile service. Telstra has penetrated deeply into its existing market (Australia in broad terms), using extensive promotion and advertising, and a continually expanding distribution channel of resellers and its own retail outlets. As a result, it has the largest share of the mobile market.

Market extension is when you identify new markets to sell your existing products and services into, whether they are new geographic markets (interstate, regional, international) or new segments in the same geographic market.

It will be most applicable if:
- You have secured a strong customer base in part of your defined market, and still have other areas or segments that still offer opportunities to you.
- You are reaching saturation in your existing market (you have the dominant share)
- You are able to access new markets through the right distribution channels or through your own presence in those markets
- You have the cashflow to fund the time and cost it takes in breaking into new markets
- You have researched the market thoroughly and understand the potential gain and the risks
- You have the ability to service those new markets well

A simple example of this is when companies open offices or branches interstate, to replicate the success they have had in their own market.

Product development is when you develop new or improved products for your existing markets. Product development may take the form of a new product altogether (for example a new software package), an extension to a product (for example a new feature set/enhancements to the existing software package), or a product add-on (for example, a new software module).

- Products and services are often developed when there is customer demand for them, or when technology results in newer versions being available or created by your competitors, or when you have a great idea and research indicates there would be a market for it.
- Product development requires funding, planning, research, testing, marketing, selling through appropriate channels and more testing.
- If you develop new products or services you must do so objectively, and listen to your customers, take notice of the market research and feedback, and be honest about how competitive your new products will be. Don’t waste time or money launching products or services that won’t sell, or won’t sell enough.
- Product development must be an ongoing process to some extent, as no company can survive on an unchanging product or service, year in and year out.
- Generally it’s fair to say that if you don’t develop and enhance your products, then your competitors will and will overtake you.

An example of somewhat extreme product development is Coca-Cola now selling Lemon Coke, Caffeine-Free Coke, and Vanilla Coke into its existing markets, alongside regular Coke and Diet Coke. This strategy has similarities to the one used back in the ‘80s, when Coca-Cola had Classic Coke, New Coke (when they changed the original formula), Cherry Coke, regular Diet Coke, Caffeine-Free Diet Coke, Tab, Caffeine-Free New Coke and Caffeine-Free Tab. It created a lot of consumer confusion, and eroded the brand power of the original Classic Coke.

A simpler example of product development is the breakfast cereal manufacturers developing breakfast cereal bars, for breakfast ‘on-the-go’.

Diversification is the strategy of developing new products for new markets. This strategy requires a cautious approach as it is based on many unknowns: a new market, an untested product, probably new distribution channels, and probably existing suppliers already competing in the target markets.

Use this strategy if:- you have a large budget for product development and market research
- you can support this strategy (and the time it takes to start generating revenue) with existing cashflow from the business

Acquisition is a strategy used to fast-track business growth by acquiring, rather than building, new business. You may acquire another company for several reasons:
- to acquire their customer base
- to acquire their revenue and profits
- to generate economies of scale (and reduce costs) for the combined entity
- to acquire their products
- to acquire their expertise
- to access new markets
- etc.

The acquiring company retains overall control of the combined business, and may agree to buy all or part of the other business. Future articles will cover some of the key considerations regarding acquisitions.

So, are you a dream builder?

Businesses help to build a $1 Million dream…

A 22 year old entrepreneur aims to make $1 Million whilst bed bound with a dislocated hip and small businesses are helping out. Richard Stratton came up with the theonebigad.com business web site whilst bed bound with a dislocated hip. He plans to use the money to promote his start up company and to provide one other company with the ultimate advertising budget of $250,000.

Free Business Tips.com.au has decided to come to his aid. I found the entrepreneur while surfing the net for business information. I saw Richard’s plight and thought why not help out and see what was possible?

Richard, who is funding his company himself, by working part time jobs, says he didn’t want to borrow more on top of his university debts.

While in bed with a dislocated hip, he decided to teach himself web design. Richard set out to create a site he had been thinking about for a while and to ultimately generate some money which would pay for his living expenses and help his business venture for which he could do little else due to his dislocation.

Richard explained the concept of theonebigad.com, “advertisers submit a banner for $10. Once 100,000 banner places have been sold one business is selected at random to receive The One Big Ad, the ultimate advertising budget of $250,000.” providing the potential for a television advert on a major network, not to mention all the press attention that would go with it.

To encourage initial sales the first 500 banner entrants will have their banners displayed on a page on theonebigad.com site.

Asked what he will do with the money raised, Richard said, “I hope to make my company as successful as possible, it’s something I have dreamt about for years and I will do anything to make it a reality. Although my dislocated hip seemed like a major setback, maybe thanks to theonebigad.com it will actually end up being a bonus in a somewhat painful disguise!”

Frankly, I don’t expect to make a lot of sales from our ads on Richard’s site, but that’s not the point. The point is he has come up with a good idea, and he has put it out there to have a go. I like that.

And if I can contribute a small amount to help build a dream? Why not?

Networking – How to make profitable relationships in 7 easy steps.

Networking is not just about numbers, it’s about relationships. It’s quality over quantity. It’s not about meeting as many people as you can; it’s about helping as many people as you can.

We network to create mutually beneficial relationships with our peers, clients and potential clients.

So how has it come about that networking has ended up with a slightly tarnished reputation? Why does networking often conjure up images of super keen network marketers or sales people shaking hands and thrusting as many cards as possible into as many hands as possible whilst asking, “How can I help you today?”.

Perhaps it has to do with the fact that too many people have used just that strategy too many times before, and it is what we have come to expect from all the “meet and greet” networking events we are invited to.

So, how do we network more effectively (translate; profitably)? Let’s break it down into seven easy steps.

1. “It’s the vibe man…” Find the right group for you.

Find the right group for you and your business. If you target market are new mothers for example, a nursing mothers group will be more effective for you than the local Chamber of Commerce.

Don’t just limit yourself to organised networking events, what about trade shows or expos, trade association events, and education events.

Think of who your clients are and where they will be. If your target market is real estate agents, consider joining their trade association as a supplier or service provider.

Focus on quality over quantity, getting the right type of prospect is more important than getting in front of lots of prospects.

2. “I can write it down on this serviette, mind the mayonnaise…” Carry cards.

This seems kind of obvious doesn’t it? Believe me, I wish I had a dollar for every time I was at a networking event to find that the person I just spent 10 minutes with doesn’t have a card to give me.

Carry cards with you all the time. Have some in your pocket, in your car, your partner’s car, your office, your gym bag, you get the idea.

My family often kid me because I will always have a card handy, even at family functions. Why wouldn’t you? You never know when the next big job is going to come from.

I am not suggesting you thrust your card under the nose of everyone you meet, far from it. Merely suggesting if you don’t have a card ready when you need it you may miss an opportunity.

3. “Nice guy, bad breath…” Make a good first impression.

First impressions count, and you only get one chance.

Be on time. Late is late, on time is on time.

Press your clothes, brush your teeth and hair, and don’t drink before networking. At some stage you may be asking this person for a sale, you must make a positive impression the first time you meet them.

Smile, shake hands, look people in the eyes, and be politely confident.

Pay attention to the other person, listen carefully, and take an interest in them and their business.

4. “Nice guy, what did he do again?” – Know what you can offer

The common term for this is an “elevator speech”, that is, I speech that you should be able to reel off in one elevator ride and clearly state what you do to a stranger.

A big mistake with this type of speech is to forget the WIIFM rule (What’s in it for me?) An elevator speech filled with industry jargon will only confuse the person you meet.

Keep it simple, and focus on the benefits you can provide with your service.

State the “What, Who, & Why”

What you do, Whom you do it for, and Why you do it.

For example; “I work with medium and large businesses to help increase their sales and profits by providing targeted promotional campaigns using branded merchandise”

This will probably prompt the listener to ask for clarification, if they do, tell a story, people like stories.

For example; “One of my clients sells weed control chemicals to retailers whose target market is farmers. They wanted to increase sales of a particular weed spray, so we provide them with a trade loader campaign. By purchasing two bottles of the weed spray instead of one, the farmer was given a free gift, a branded woollen beanie. This doubled the sales of the weed spray for that season, all for the cost of a woolen cap!”

Remember though, it is great to be great at what you do, but the prospect will be interested in what you can do for them, so listen carefully for clues….

5. “She didn’t hear a word I said…” – Listen more then you talk.

My grandfather used to say, “You have two ears and one mouth, therefore you should listen twice as much as you talk”

Carefully pay attention to what your prospect is saying.

Importantly, this is the time you can be mentally checking off your qualifying list and deciding if you wish to do business and pursue the relationship with this person, if you are not listening you might miss some important clues.

Make eye contact, remember their name, use affirmative gestures like nodding or inclining your head.

Ask open ended questions to encourage your prospect to clarify points for you.

At the end of the night, you may just be the most memorable person they met that night, just because you listened to them more than anyone else.

6. “I must check his website out…” – Be a resource

Be generous, you reap what you sew.

If you can, refer business to the people you meet, offer them advice if appropriate, and volunteer for the board or organising committee or a community project.

Remember networking is all about building relationships, not instant results. The more generous you are with your knowledge, time, or effort the more you build relationships.

A perfect example of that is this website and forum. By building a free resource for my target market, I am building relationships with people from all over the country and world. The long term goals will be rewarding and make up for all the late night sessions at the computer!

Be available and be a resource, the “go to guy”

7. “I hope they call me…” – Fortune is in the follow up

This is an over looked but vital step in networking. The follow up is vital as another step in the marketing process.

It is said that it take 6-8 marketing contacts to build a relationship with a potential client. The follow up can be probably the most important one.

The day after you meet the new prospect, drop them an email or a phone call or a scribbled note on a “with compliment” slip.

Thank for taking the time to talk to you, mention some points they talked about, for example “Good luck with that large contract, I hope you get it” This shows you were actually listening.
Keep it short and sweet, and very importantly ask for their permission to add them to your contact list.

Australian law (check your local laws) allows you to add a person to your email list if you met them networking, but only if you have verbally asked them to do so. By asking in an email, you get it in writing.

Then keep in touch via email, letter or phone call in the future, remember you are building a relationship.

Networking doesn’t have to be difficult or awkward, lets face it, all you have to do is find the right people, carry a card, look presentable, know what you can do, listen, be helpful, and then write an email.

With a small amount of effort you can really make yourself stand out from the handshaking, card spewing, networking sharks, and start building relationships.

Proposals with a Purpose- Checklist

Preparation

  1. Do you have enough information on the customer’s company to understand their business and the context of their inquiry/request/approach to you?
  2. Have you identified the stakeholders?
  3. Do you understand what each of the stakeholders really wants?
  4. Have you assessed the business requirements, and the individual requirements, of your customers?
  5. Do you know who your competitors are, or likely to be, and what they will offer?
  6. Have you established strong enough relationships with the right people, to have your proposal taken seriously?
  7. Have you established the commitment of the customer to proceed with the specified project/purchase?
  8. If possible, try to establish a budget for what your customer is asking you to do. Make sure it’s the sort of project that you would want to take on.

Building the Proposal

  1. Recap the brief as you understand it, whether it’s for professional services, delivery of products, or development of software, the customer wants to buy something from you for a reason. By recapping the brief, it sets a framework within which you can work, and the goals and intent are very clear for both parties. It eliminates confusion over expectations on both sides.
  2. If, in the course of compiling your proposal, you realise you need to clarify something or need additional information, call your customer to discuss. They won’t mind – they want you to understand.
  3. Present your proposed solution or product offering in a compelling way, aligning it with the requirements reiterated in the initial recap of the brief. Your offering, your approach and what you plan to do must be aligned to what the customer needs and wants.
  4. Specify very clear deliverables so again, there is no confusion as to what you will deliver and what the customer will receive as an outcome.
  5. Set a timeframe.
  6. Specify the fee or price.
  7. Include terms and conditions.
  8. Allow for contingencies and clearly state them. For example, timeframes and fees may vary due to uncontrollable circumstances.
  9. Certain agreements would be based on SLAs (Service Level Agreements), in which very clear and specific deliverables will be itemised, often with penalty clauses for non-delivery.
  10. Check the spelling of the customer’s name and the company name.
  11. Check for spelling and grammatical errors in the document – get another person to check as well.
  12. Present the proposal in a format that is preferred by your customer (Powerpoint, email, hard copy document).
  13. Include what you need to include and delete the rest. Your customers don’t have time to wade through mounds of words to extract the essence of the proposal.


Follow Up

  1. Deliver, present, email or post the proposal.
  2. Set a time for a follow up meeting to review, wherever possible.
  3. If you’ve followed these steps, you have a very good chance of success!

Long Copy Versus Short Copy Face-Off

In this corner we have the reigning champ “long copy”. And in this corner we have the apparent crowd favorite “short copy”. (Feel free to insert a high-pitched whine as you read each objection.)

Objection Number One:
It’s Darn TOO Long!
The funny thing is when I got my first long copywriting assignment I secretly snickered too. I didn’t see any reason for it to go on and on for pages. (Of course I didn’t know anything about marketing at the time either – I just knew what I didn’t like.) But, hey, if that’s what the client wanted, I would deliver. So I had to learn the style and cadence of long copy. I studied it extensively. I read whatever I could get my hands on by the masters. I read other people’s long copy. I collected my junk mail.

In the end I turned out a 15 page letter that hit every objection and flowed like the letters I had studied. That letter launched my copywriting career. Even though I was a novice at the time, my letter actually out-pulled every copywriting guru my client had previously hired. If fact, that letter made him A LOT of money…and allowed me to finally leave my corporate job and work from home with my two sons again!

Objection Number Two:
It Won’t Keep My Interest!
As Mike Fortin postulates, “People object to reading copy because: a) they are not targeted and b) the copy is boring. Length is the excuse because it’s a common currency. Boring is subjective. Long is objective. When copy starts to bore you, you naturally are inclined to say it’s too long. It’s too long because of the fact that it started to drag, causing the reader to lose interest.” www.successdoctor.com

And Dan Kennedy weighs in, “The person who says ‘I would never read all that copy’ makes the mistake of thinking they are the customer. And they’re not. We are never our own customers. There’s a thing in copywriting I teach called ‘message-to-market match’. It is this: when your message is matched to a target market that has a high level of interest in it, not only does responsiveness go up but readership goes up, too.

The whole issue of interest goes up.
The truth about long copy is that, first of all, there’s abundant, legitimate, statistical research, that’s split-testing research, to indicate that virtually without exception, long copy outperforms short copy. There’s some significant research has been done that indicate that readership falls off dramatically at 300 words but does not again drop off until 3,000 words.” www.dankennedy.com

Objection Number Three:
It Should Be Broken Up Over Several Pages!
Funny enough clicking around through several pages is a BIG TURN OFF to Internet users. In fact a web usability study from User Interface Engineering (www.uie.com) noted people prefer longer copy on fewer pages! That’s right. Users would prefer to scroll down one long page versus hopping around to find their information.

They write:
1. “Our research shows that fewer, longer pages may be the best approach for users. In the trade-off between hiding content below the fold or spreading it across several pages, users have greater success when the content is on a single page.”
2. “Increasing the levels of information, similar to adding sections to an outline, also seemed to help users.”
3. “Users may tell us they hate scrolling, but their actions show something else. Most users readily scrolled through pages, usually without comment.”

But most of all I agree with Mike Fortin’s assessment of keeping copy together on one page – It’s all MENTAL! He writes,
“Clicking to another page causes what psychologists call ‘cognitive dissonance.’ (Also known as ‘buyer’s remorse’ or having ‘2nd thoughts.’)
The idea is that, by clicking to another page while one is engaged in the reading process of sales copy forces readers to think twice, as it causes a brief, mental dissassociation or distraction, which interrupts the flow, momentum and intensity of the sales pitch.”
We have short attention spans. So asking a prospect to take even a split second to click to another page may be all it takes for him/her to shift gears and be gone forever. The goal is to keep your prospect in a sort of trance of subtle persuasion. Which is why the copy must also be INTERESTING. As Gary Halbert says, “Copy can never be too long. Only too boring!” www.thegaryhalbertletter.com

Objection Number Four:
A Single Column of Long Copy Is So 20th Century!
Why restrict yourself when today’s website could actually look like a digital version of a glossy magazine or a newspaper? (In fact, take a gander at many a corporate site and you’ll recognize the touch of “high tech graphic artistry” with little regard to salesmanship.)

Well, according to the Poytner Institute’s Eyetrack Study held each year, www.poynterextra.org/eyetrack2004/main.htm, there are a few problems with steering away from the traditional single column.
“Eyetrack III results showed that the standard one-column format performed better in terms of number of eye fixations — in other words, people viewed more. However, bear in mind that habit may have affected this outcome. Since most people are accustomed to one-column Web articles, the surprise of seeing three-column type might have affected their eye behavior.

What about photos on article pages? It might surprise you that our test subjects typically looked at text elements before their eyes landed on an accompanying photo, just like on homepages. As noted earlier, the reverse behavior (photos first) occurred in previous print eyetracking studies”

Objection Number Five:
I NEVER Read Long Copy!
Say what you will but the outcomes beg to differ. Marketing Experiments has built their business on testing “every conceivable marketing method on the Internet”. www.marketingexperiments.com Here are the results of a long copy/short copy study:

“In the first test, we sent traffic to two landing pages using Google AdWords. The first page was the home page, which contained short copy describing the product. The second page was similar, but featured a much longer article about the product. Both pages prompted visitors to click through to the order page, from which point they would be taken to the shopping cart.

Our initial results were gathered after a five-day period:
Test 1 – Short Copy
——————————-
Clicks = 810
Cost = $94.29
CPC = $0.10
Revenue = $271.75
ROI = -14%
Conversion = 0.37%
——————————-
Test 1 – Long Copy
——————————-
Clicks = 1,163
Cost = $135.61
CPC = $0.10
Revenue = $547.50
ROI = +21%
Conversion = 0.52%
——————————-
In our initial micro-test, long copy outperformed short copy by 40.54%. Click-through traffic sent to the short copy page was unprofitable (-14% ROI), while traffic sent to the long copy page produced an ROI of 21%.
In this first micro-test, it appears that the long copy page performed much better than the short copy page. However, a five-day period is not enough to account for statistical fluctuations that may skew our real results. So we continued to test.

We maintained the same test, expanded our keyword bidding slightly, and gathered additional results over the subsequent five days:
Test 2 – Short Copy
——————————-
Clicks = 1,700
Cost = $258.62
CPC = $0.15
Revenue = $295.75
ROI = -66%
Conversion = 0.18%
——————————-

Test 2 – Long Copy
——————————-
Clicks = 1,440
Cost = $218.83
CPC = $0.15
Revenue = $1,094.15
ROI = +50%
Conversion = 0.69%
——————————-
Again, long copy outperformed short copy, this time by an even greater factor of nearly four to one. Our ROI was a dismal -66% for the short copy page and a very respectable 50% for the long copy page.

And…
In general, long copy offers the following advantages:
1. Your visitors will have most of their questions answered and will have less anxiety about ordering from you.
2. Long copy can reduce customer service by qualifying your customers to a greater degree.
3. Long copy with bolded or emphasized points can allow some of your visitors to skim, while others more interested in specifics can find all the information they want. In this sense, long copy gives visitors more options.
4. Long (and interesting) keyword-rich copy often performs well in natural search engines.
Even more…

The long vs. short debate often overlooks the most important factor when it comes to website copy: quality. High-quality short copy will outperform poorly written long copy every time. The best possible copy should be developed and tested before you even begin to worry about the long vs. short debate.

Utilize an A-B split test. This will ensure that other factors (such as time, traffic source, and so on) do not skew your results.
Here are a few software solutions that will enable you to run A-B split tests:

And finally…
Copy should be long enough to do its job effectively, and not a word longer. Long copy for the sake of long copy is not to your benefit. Always keep in mind the primary goal of your website’s copy (to sell your product or service, to solicit subscriptions, etc.).

Utilize bullets and/or numbered lists where appropriate. These make it easier for visitors to digest your information and prevent your pages from becoming one long block of gray.

Utilize testimonials. Praise from your satisfied customers is much more effective than self-praise.
While our initial Long Copy vs. Short Copy micro-tests returned results clearly in favor of long copy, true optimization of your own website’s copy will only come through your own testing. However, the guidelines above should give you a good place to start. We will continue to revise our own testing and share our results.”

So there you have the long copy story from independent sources. You can continue to fight it, but the truth is LONG COPY WORKS. If it didn’t it would not be used to the degree it is.

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