I have been on about good customer service for years now, and while I recognise it can take a lot to make it happen, it’s a thing, which needs to happen.
In my more recent travels I have noticed bitter, grumpy and annoyed people operating businesses. It’s one thing to have grumpy staff, but quite another […]

One of our guru lads over here is Ross Hill, on his Blog is a great piece of intriguing information I think all businesspeople and educators can learn a lot from.
He starts off talking about games and what makes them addictive… Then he goes on to show the comparison to social media (”aint” that the […]

Don’t turn off and stop reading because you are a small business, Don’t stop reading because you believe you have all the bases covered on this one, and just because your people in the HR department say there is no need for such a thing due to no cases of it at this point be […]

It’s June 2009 the global financial crisis is still happening. Watched a documentary on Chinese businesses going under, huge factories closed down, lots of out of region migrant workers now displaced. Sure this was one province (Guangdong) and particularly one city Dong Guan, so probably not a big cross section to measure by. The show was […]

Just for a moment think about your life, do you do things better when you are happy or grumpy/sad? Now think about business, do  you prefer to deal with people who are grumpy/sad or happy?
It’s a no brainer really, however there are many people looking to change jobs, move on, move up, move out! Why […]

https://www.yammer.com/
This is like Twitter, but just for your organistation. If you have a bunch of people with intra company email addresses, they can connect and chat, just like twitter does on a global scale. It works on the premise of “what are you doing now?” as the main question. Then as people use it they […]

Local paper, classified training section, courses on offer with local accredited training org’s there are free courses in pre apprenticeship training, and various others to assist to up skill people… seems good, fairly non eventful stuff. It looks like the government and trying to boost things along with the freebies (have done for some time […]

Ok so this is my view… but how dare a company employ people and not cover their entitlements when the whole thing goes belly up…
Here’s an example from our local newspaper, on Melba Industries.
The company does not have the funds to cover their staff entitlements now they are being liquidated. As business go along they […]

I’m always finding myself saying “Fall down 5 times then get up six times…” But I can’t say it as well as this guy!
In times of challenge you need to be in the right frame of mind to come out on top, check the video and let me know what you think…

On the news this morning more jobs lost 600 here 400 there and that’s just in Australia… so where to from here?
Well people will pull their heads in then even more slowly let them out, I guess the smart money is on businesses, which provide a need for customers, then there’s those which put a […]

Ok.. some of you are… (not you specifically…)
I wanted to raise your interest in a thought I had this morning watching the news, someone did something dumb and I thought “Derrh! what an idiot”, then I started to mentally add up the dumb stuff…

Stop violence against women, great idea, but why not just Stop Violence…
War, […]

With lots of things happening in the world it makes sense to get a perspective on things, some change you are experiencing may be good, some the opposite. Here are a few things which you may find of value in changing times.

Be positive and have a sense of optimism – So things are changing… You […]

The economy is in turmoil, your staff are jittery, the sales forecasts are still okay and you actually need more staff, we live in interesting times! But to recruit takes up precious time and resources, the position you have in mind is just not quite up to using the recruitment company so you want try […]

In turbulent times there are the basics that need to be looked after like revenue needs to be more than expenses, but then again that should always happen, but in doing the basics an asset protection policy is always good too, who would like to loose a good performing asset right? but I am seeing […]

In the tumultuous financial crisis and the uncertainty it causes, there is one thing for certain, Change is happening. Sure it’s not a change that organisations implemented, and for many it’s a change they did not have a contingency plan for but it’s happening and if your organisation needs to do something about it, then […]

When tough times strike my heart goes out to those businesses on the edge, and of course instead of talking about daily things that can trip up a marginal business, we are now talking about bigger fundamental global meltdown type trip ups.
So when the going gets tough how many of the businesses on the edge […]

I have just been to see WALL•E the animated film, it was fantastic, the graphics, the story, the whole concept was exceptional. So the environmental message? Yep there was one, and as such I figure on a local basis we can be doing things to prevent a “Wall - E - World” from happening… (hey […]

In the spring cleaning theme… is your leader leading the charge? did they “twig” to the change of season? did they come in the door with a renewed spring in their step? Well if the answer is no, maybe you should take the lead and remind them.
Get them focused - ask them to be flexible […]

Fast thinking and wisdom can work wonders, I saw this today and thought it’s well worth reproducing here, enjoy!
A wealthy old lady decides to go on a photo safari in Africa, taking her faithful aged poodle named Cuddles, along for the company.
One day the poodle starts chasing butterflies and before long, Cuddles discovers that he’s lost. […]

How about this, an organisation has the following core values as part of it’s vision.

Responsibility and Leadership
Achievement and Excellence
Citizenship and Community
Initiative and Commitment

Sounds great, things to aspire to… one problem they don’t do it, well not all of it, here are some points…

Staff are failing to take responsibility, citing they do not have the resources […]

Think in symbolic terms, if you were a warrior or a goddess, then the title of leader can become more, much more. If you imbue your role with this kind of title (perhaps even just internally) you can then develop a model to work with.
Lets go deeper. I have used the terms Goddess and Warrior, […]

In the “game of business” it would pay to know about the important things, what they are. To me my list is fairly short. To you they might be different altogether.

Product and or service - You better have something of value to offer or they won’t buy.
Leverage - Your time, you work hard, then […]

Many of you know I have a business seminars listing service on another site, I have a bunch of events put in there as a service to the wider business community so people can find events in a “one stop shop” approach for aussie businesses.
I list only publicly available events and have done for about […]

“Leadership, why do I need leadership skills?” This is a question I get asked often. So  in quick response to that I often come out with… “Oh you need this for lots of reasons…” and then stumble through some of them… sometimes I even forget some of the gems.
Leadership why you need it.
If you are […]

In business you deal with people and as such they are an important aspect to the business (in fact read that as VITAL to your business!) so vital that without them things don’t get purchased, sold, manufactured etc… So in the scheme of things you need them, and as such the big question is do […]

Getting started in business is one thing, gaining success is another. Many of us will have seen and heard of people who have failed in business even though they felt they had a great business idea and the finances to put behind it to get started… So what went so wrong that it failed?
Lets look […]

Lets say you have done things right and you have a good service or product to sell, and yet people are not buying… What next? Well consider these three interlinked points and see if you can do something with this.
Firstly people start off as suspects, they move to prospect next, then when they buy […]

Here’s a short video from Tom Peters, if ever you wondered what comes first passion or skills, here’s Tom’s answer…
Thanks to Tom and the team at Skill Soft.

Are you burning business bridges and denying yourself possible valuable opportunities down the road? Is it possible that those who matter to you least today, will have value to you tomorrow? It’s worth thinking about.

The weekend has been and gone, and here you are back at Monday, ready to face another week… Firstly are you excited about the prospect of another week? Or is it something you wish would end quickly? Whatever your state of being right now, take a moment to focus.
Grab a sheet of paper, […]

Leaders are an interesting lot, often found wandering, “dazed”, plodding, planning, scheming and making sure everything is in it’s right place for the team to do what the team does best. So in the plodding and wandering the astute leader searches and hunts down exceptional people to be part of the team. They also work […]

The reason people select the wrong person is because they don’t ask the right questions in the interview, they don’t probe to uncover real competencies and capabilities, they don’t explore the person’s true personality and attitude, and they get swayed by enjoyable ‘chats’ that should in fact be probing interviews.
We all like to work with […]

Recently over a very serious business lunch, the matter of grading came up in regards to karate, I suggested in one of those “A-ha” moments, that the same principle could be applied to staff training.
You see the person I was lunching with is a karate ‘nut’ and mentioned his new staff member was like a […]

Think about the leaders you’ve had in your life – that is, the people you’ve respected and listened to, and in many cases followed. School teachers, uni lecturers, people you’ve worked with, mentors, coaches, captains of sporting teams, friends, family.
Why did you see those people as leaders? Why did you accept them as your […]

Just because you select an ideal recruit for your business, doesn’t mean they will automatically want to work for you. Why not?
Many businesses overlook the fact that they have to sell their offer and make it an attractive option for prospective new employees.
If you operate in a competitive environment where good recruits are scarce, or […]

Firstly.. Why be a coach?
You would not expect your favourite sports team to be effective without a coach… nor would you expect the people you lead to be effective without a leader.
To get high-level productivity from the team your role as a leader takes in a great deal of coaching and mentoring skills. Therefore your […]

If you want to run a business that has a team with real power in what they do I have one piece of advice, in fact I will give you a really easy way to take that advice and put it into action… ready?
Coach them… too simple eh? but it works, you be the coach […]

This might seem like the sort of question that might be more suited to a personal development blog or professional development series of some kind, but I felt the issue was of burning intrigue for me so here it is.
It’s of interest to me because I see so many businesses, and as I spend time […]

Your business is all it can be due to a few factors and often it boils down to how people connect, customers to staff, staff to staff and any other stakeholders you may have in the equation.
You see it’s about your values and beliefs and theirs, if you are employing staff it is important for […]

Leadership is it… If you have ever wondered about what makes a solidly compelling and successful company, well check the list and see what you think…
A leader leads by example… If it’s a brilliant business the leader is brilliant and that excellence is passed down with ease. They follow excellently because they were led excellently, […]

carnival of australia

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Welcome to the February 27, 2008 edition of Carnival of Australia.
 Thanks to all the contributors, some great stuff there, enjoy your reading! 
Elias presents The day we said “sorry”! posted at Ramblings of an Australian teacher, saying, “I hope I can still squeeze in the current carnival.” - Yes and No Elias! I […]

In an historic address to the nation today Australian Prime Minister Kevin Rudd said “Sorry” to the stolen generation. He said sorry for the pain, sorry for the ongoing indignation, sorry for previous governments not apologising, for taking indigenous children from their families many years ago.
In essence he is saying we are sorry for the […]

I know it’s a big word, but its an interesting one (anything that big has got to have some merit.)
The thing is it’s all about being (or becoming) dis-interested and for this forum dis-interested in business.
I know what it’s like being in small business, lots of challenges, lots of ways to run astray, simply because […]

On a recent holiday we caught up with a family friend, retired well and truly from business and now taking a well earned lifestyle break from as he put it “All that stuff”.
He got chatting about his fathers business, it turned out he had a couple of retail stores that were really big and his […]

From an original article on various business success pointers, here are the individual “how to” possible options for you to explore.
Training to win/win
You and your staff should be trained to make the whole show win, then the customers can win too. A great position to get to and stay in.  For some the idea […]