Archive for category Personal Development

Leave the juggling to jugglers…

In business it seems like we juggle a whole bunch of things, from finances, planning, to marketing and operational issues and lots in between. I often say it’s about how well you juggle as to how well you do in business, however lets take some pressure off for a while and imagine if we stopped juggling. What would things be like?

Example if we outsourced the finances to a bookkeeper -  handed the marketing to a marketing company, and so on… It would leave you to focus on one or two things instead of multiple things. Imagine having a clear focus on your plan, aims, objectives, and GOALS… It would free up your time and therefore it suddenly makes sense.

Henry Ford was one of the first to say “If I want to know about marketing I call the marketing people…” He did okay… I am sure there are many others in the same boat, outsourcing these tasks and creating more time for themselves.

So ask yourself, what can I give up or delegate and profit time wise, so I can create better lifestyle options. I hope it entices you to at least think about it.

Excellence is a state of mind…

I don’t mind stating I feel less than excellent. I have some quotes to do, some work to do, some people to chase, some calls to make, bills to pay, $$ to chase and frankly I don’t care if it all gets washed away in a great flood (or any other disaster for that matter.)

We all have our down days, but at the moment I am swamped by all sorts of minor details and they are driving me nuts. My answer, do things one step at a time and let the rest hang for a while.

Okay I am feeling “fluey” sore throat, headache, sore joints and all the rest but that’s not the only thing on my mind (list too numerous to mention here or waste your time with…)

Lets face it it can be too easy to say “I provide excellent customer service”, or “satisfaction is our business” or any one of a thousand other customer service clichés. But if you are feeling lousy the truth is they can all go to Hades…

So after a “Nana” nap late yesterday afternoon and a restless nights sleep, some light work this morning I feel like I am slowly getting back some mind space so I can head back towards excellence.

Your brain can shout excellence all it likes but if the body is unable or not willing then that changes things all together.

Activity and decisions, there effects on your business

Have you ever thought about the activity and decisions that takes place in your business, or in your life for that matter? Let’s get a handle on things to explain more about what I mean.

Active and inactive – It’s either one or the other and not much in between, of course at the either end there can be a lot or a little of each.

Reactive and proactive – the other aspects to activity one being positive and the other negative.

A situation takes place, e.g. an employee makes a mistake, a proactive stance could be “Well you made a mistake, did you or are you able to learn from it?” reactive could be “YOU DID WHAT! what will that cost us!!! Oh No!!!”

An inactive stance would be to do nothing and an active stance is to do something. The question is how do you make the decision and do you think much about it?

Okay enough of the basics, which way you turn with this can have a solid bearing on outcomes in your business, in the case of staff if they keep getting reactive responses from you on all issues, after a while they will not tell you anything. On the other hand if you are always proactive they can (in time) see you as a “soft touch” a person that always sees the positive even though it may be doing great damage to the business.

The flexible approach is to be able to flip responsibly between each area, you could choose to do nothing, something, react or be proactive. Lets pick another example, a person slips on the floor of your shop, you could do nothing (inactivity) and perhaps act as if it did not happen. Yet if you react and tell them off for not seeing the puddle on the floor it could go against you as well. A proactive stance might be to offer them assistance (but probably avoid mentioning that it is the companies fault.) and see if they are okay.

The choice is up to you, so you hope the decision you make is the one that is the best option all round.

Here’s the point about all of this, it’s about making decisions and often snap decisions at that. Many people say making decisions is hard and that can be true, the challenge is to make more of them (even poor ones) so that you get used to making them often and therefore get comfortable with making them.

Once comfortable with making decisions you can check consciously if they are reactive, proactive or inactive. Then in time you will probably make more of the right decisions automatically.

Rich with the gifts of life

Business can be fickle, some succed, others fail, some just plod along making just enough to struggle on even though the market might be very buoyant.

In the end many will say business is just about money. Yes and no… I like to think I get more than just money out of what I do. In many cases I get a great deal of satisfaction out of being in business.

I recently came across a summary of the success classic Think and Grow Rich by Napoleon Hill, its simple, practical and highly effective… the thing is you need to know that richness is not about money… its more about the things. Things like how you feel, what you won, what you control, what you develop, what you create, Its all there you just need to know the simple formula for making these things happen.

Hills book was based on the success of many people and using extensive research he was able to distill the results into this classic.

Knowing that it’s easy to implement helps, but you have to be able to overcome procrastination, other peoles intervention, fears at all levels, above all you have to accept abundance is the norm, not the exception.

Stop now and think, am I rich with the gifts of life, or am I merely existing and chasing my tail… If you are ready to take on a full and rewarding life then do so by reading or re reading the classic.

The impact of the “stages” of business

Describing business in terms of its stages, infancy, adolescence, maturity and so on is a great way to sum up the situation, but there are impacts and of course differences in each.

So in the development of the franchise from the start up infancy stage, through to maturity there are some different challenges to face that would not ordinarily show up. here’s an example, for some it will be starting out with an understanding of why they pay a franchising fee, then doubting its value when the chips are down, then up again as things turn around.

The question is will the franchisee ever fully regain the respect they had for the fee in the first place. Chances are no… Some of the edges may well have been chipped off. But its all part of the stages and this up and down attitude can happen multiple times in the course of each stage.

The challenge therefore is for the head office team and peer mentors to be able to recognise the situation and then be able to do something about it. Even if it is just a list of things to look out for, or a reminder list of what the franchisee fee covers, or even in the newsletter or Co blog it outlines more ways the franchisee fee gets used each month.

These sorts of reminders can go a long way to clearly showing the franchisees how they are being served and the value of that service.

For the non franchise business it may well be a case of looking out for challenges as they arise (e.g. why am I spending $x on insurance) then looking at the peace of mind that can bring and the potential hassles it can prevent, then move on from there.

In business there will always be stages to go through but its up to us to be able to handle the challenges within each.

Up the downhill or how to look at challenges.

In a previous article I mentioned business being like a roller coaster with its ups and downs… This time lets look at some of the causes of this “uppsy downsy” situation.

1. I feel flat – This can be from a build up of things not going too well, everything else can be okay but the flatness you feel can cause your downhill attitude to rub off. Be aware of this happening and endeavour to keep the team in high spirits. One waqy to do this is to say “I feel a bit flat today, things have been busy and I’m a bit worn out, its not so much the team here but the workload, so guys, cut me some slack if I seem a little grumpy” This clearly states the situation so they don’t have to feel as though they are at fault.

2. $$ down you are up – You know the work load has been steady and the accounts go out at the end of the month, but the expenses are piling up and there will be too much month at the end of the money! You feel okay but the word is out that the $$ are short… the undercurrent hits the team like a dumping wave in the surf, they can hardly come up for air… In a one person business this can be a double edged sword, and who knows next month when you are flush for cash the work may well slide off the scale (the bottom ind of it!) Therefore aim to build your cash reserves to cover these situations, build a buffer between you and the bottom of the $$ jar.

3. Personal dramas – Your personal life is just that PERSONAL, so keep it that way, there are times when the “chips are down” and you want to “throw in the towel” Again this is like No 1. on the list, you can communicate to the team that things are not great for you right now, so they know its not them. Then get on with things…

4. Lack of skill – You want to do a job for a customer but you are not sure of how to go about it, so you sweat on it, lose some sleep and get yourself all knotted up… over what? Often its as simple as asking someone who has done this type of job before or doing some research to see what’s involved. If you still feel you can’t do it, ring them and say so… Better to walk away with your ego in tact than make a real mess of it working under pressure.

5. You are over it – Business seemed like such an idealistic dream at first… then reality set in, long hours, low pay (how did that happen!) and the rest of the hassles that can come with being out on your own. Take a reality check is business a long term thing for you or a short term hope for the best scenario. It’s okay to start a business, it’s also okay to close one down. To be good in business there is a lot that goes into it and sometimes the only way to learn that is the hard way.

6. Permanent bad attitude – Some people seem to be born a little grumpy, or maybe you just became that way. Acknowledge it and do some thing about it. The staff turnover will be enough to put you off being in business for too long if you have a bad attitude.

That’s the list for now, maybe you have a few things you can tell us about in the comments?

Uphill, down hill is there any in between?

The road we travel in business is a rough one at times, then it gets smooth and before we know it it turns to a dusty track with giant potholes.

I’m talking about the everyday challenges we face, be it in getting enough customers, having enough profit, ensuring staff are happy and the $$ are still rolling in…

For many in business it’s like a roller coaster and few things seem to placate this, just experience over time that tells you “here it comes again!”

Apart from experience the business operator needs to have a way of dealing with these situations to ensure they can come out on top, mentally, physically and emotionally (at least!) so to be prepared for these challenges consider a survival kit to help you on your way.

1. Get educated – If its marketing that’s a challenge? Find out how to do it better, If it’s leadership.. FIND out how to be a better leader. Get educated, take short courses, read books and implement it to make it work. I appreciate your time is precious but making time to get this one right will pay big dividends in the long run.

2. Get connected – Find a group of business people you can bounce ideas off, a business forum that provides an active place where ideas get ‘flipped about’ can be useful to help you see others are in a similar boat and there are ways out of it.

3. Hang Loose – Take some time out from your usual routine, go to a park, take a river walk… I care not for the details but give yourself a break… on your own is good, and leave the mobile phone in the car! Rain hail or shine this short break can do wonders to boost your emotional immune system and creativity.

4. Make it inspiring - The workplace is where you spend a lot of time, take a look around and say how inspiring is this place…. Now make alist of what to do and do it bit by bit if you have to, but make it happen to inspire you and your staff.

There you go a few points to help you on the road to business success. It may still have some potholes and challenging uphill sections but the goal at the end just got a fraction easier.

Innovation and the fight to make it work

An article by Kirsten Le Mesurier in the Age on innovation struck a chord.

The premise of CEO’s and senior exec’s saying innovation must happen… rarely works, it’s often a directive that can be buried in red tape and politics. Too many times the ideas are wanted but the process becomes a durge and in no time people resent the “new thing on the block” in this case innovation. For most it’s business as usual but with more headaches.

Organisations need to think carefully about taking on innovation as a systemic device as well and not just as a think tank option for new products and or services.

Innovation should (in my view) be about involving all, and working towards creating elegant buisness options, not just some products and services to make the profit look good.

“Brand You” trademarking…

In a previous post I mentioned trademarking as a development tool and I discussed “See something – Do something” It’s a nice simple model for business but it can be taken further than a business context, here’s how and perhaps why…

In the branding stakes there is a lot of mention these days about “Brand You” If you look at yourself as a device or commodity (how strange) branding is therefore important, on the basic personal level a resume is the marketing ‘hype’, and your actions (should you land the job) are the results. In a decent brand the hype or spin matches the end product… So the same with Brand you. It’s about congruency, things working in alignment.

I am sure you have met people that are full of ‘hot air’ and they say more than they do, well in their case there is a low level of alignment between their words and actions. that’s where this newer idea of trademarking comes in.

Using the premise of “See something – Do something” the astute brand developer, would say I have things to develop in me that will benefit me and then probably benefit the company, in the long run. This is fairly standard personal development thinking for some of you whilst for others it will seem like a new thing ripe for the picking.

In the business context the see and do device is relatively easy to work out (focus on marketing – operations and management) bu for the individual its a bit different. However in the business owners context they could map across from the business context, by noting “In each of the areas of the business I can influence, how well do I do those things?” leadership therefore becomes an issue, the management and then communication, then time management.

So make a list of the areas you want to improve then do your level best to chip away at those areas to make them count, not just for you, but for the business as well.

See something, do something…

Earlier in 2007 I did a post on Trademarks not what you think… It gave some starting points and some background to an idea that is really all about values and beliefs but does so in a more street smart way.

I thought it was time to pull out a few more and explore how they can be developed and a bit about why they can be developed (e.g. the end product of doing all this.)

Trademarks, the notion is that it sets you apart from anybody else that might have a similar business name (in the traditional use of the word), but beyond that it says “This Co does things in certain ways, ways that set it apart.” so the same with our trademarks.

It can be used to provide guidelines and information on bigger picture things in the business Marketing – Operational issues – Management. Then of course it can go to smaller issues within each area right down to the last ‘nut and bolt’

One key to using “Trademarks” is to utilise an overall device to assist with the development of each area within the framework lets call it a mantra.

“See something,
Do something”

If one person in the organisation saw something that was not “right” within the organisation they can invoke this mantra and take it from a saying to a thing to be acted on. If anyone says we can’t do that ‘because…’ then the person putting forward the idea need not feel put down, they were just doing what was asked of them, their aim might be to look deeper to find a way that can alter the first point they raised.

An example a customer service indiscretion is witnesses, you would (under ideal circumstances) report it as a matter of urgency or act on it immediately in some other way (take action) as it would effect a key area of the business (Customers!). If a mistake was spotted in an advert, “see something, do something” should then kick in immediately before it’s too late. (Again a key area of business and one that needs to be right.)

Using this simple mantra can give the business a developmental edge in all areas… so what to do, how to go about putting it into practice… make a sign “See something, do something” and put it up, everywhere! email people in your organisation about it (keep it brief) and support it at all levels, (from the customer down…)

Next, make a list of all the key areas in the business (to raise awareness) and give a few examples of how this system could be used in each, then start developing the business from that stand point. If profit is down, start with that, you will soon see what things are preventing your profit from developing and so you will be able to action those things more strategically.

Imagine, you know have a way of creating an improvement culture in your organisation simply and effectively. So go ahead, you have seen this now do something.

Franchising and the “family connection”

In the world of franchising there are many chances to connect with the Franchisees and the Franchisors, meetings, conferences, and the initial training. As the leader of the franchise (or franchise division) or as the franchisee, search for more ways to connect with each other. Then pass on that ‘connection’ attitude or skill to your team/s.

In the process of business you will soon find you are part of an organism or a family if you like, some members you may never see (like distant cousins) and others you see often as they are very close. In franchising it’s the same with lots of family type links, The challenge is to make sure the links lead to solid loving relationships and not just sibling rivalry or a runaway “missing person”.

In the start up phase there will be lots of connection opportunities (if any) but as things more through to adolesence there is a chance that the connection can be come frayed.

The challenge is to overcome the disconnection and cause people to work together in harmony (as much as possible.) Importantly it’s a two way street and both parties need to be aware of that and do their bit to make it work.

One situation where this can happen is in training. the Franchisor can be training the Franchisee and they can pass it on to their staff and train them as well. This could be leadership skills, mentoring skills, delegation, and negotiation skills, the list could be endless.

Training can be formal or informal and why not do it over the phone, via a short video on the internet, or face to face at a franchise meeting. What ever way you do it, it can be ongoing, and benefit both parties. Over time the franchise ‘family’ will experience grater connectedness due simply to both parties being engaged in a worthy process.

I found something interesting…

In flipping about the net I came across this link. http://www.bcg.com/

Simply put the publications section has some great resources for businesses of all sorts, check it out, there’s plenty for everyone…

Very professionally put together, usually when I come across resources like this you end up having to pay or need to be a client with a special password to get in. So it was refreshing to come across this one from a large consulting group.

Crafty management

A blog that chats about the craft of management now that’s useful! Check out the ten x 3 article I liked them all!

Management as a craft seems to resonate with the idea of the manager as an artisan, with a unique blend of artistic and practical skills. If this is the case the business could then be evaluated for its beauty, craftsmanship, structure, design and practicality. In a cultural context there is probably a lot more philosophy and depth that would show through as well.

I think if we take it further and imagine the artisan creating a clay bust for example, it needs to be built around a solid armature and the end use needs careful consideration, if the craftsman gets it wrong the bust could crack, not hold the clay or be unusable for a range of other structural reasons.

On the other hand if it is well constructed and suits its purpose the result will be a thing of beauty with a sense of elegance that enthralls the viewer. Now that’s the art of business.

Find the champions

I live in Geelong and as we come up to the final of our Australian Rules football season Our Geelong team is a hot favourite to win, so to find a champion down here at the minute is very easy! Just name any one of the team members and I will agree!!!

These kinds of chapmpion are easy to find because they have been consistent performers all year and the winning streak of 16+ games was sensational.

How about in buisness? In particular your business, your team, or your division?

Might I suggest you find a few ways to do just that and discover what are the qualities you might look for in a champion.

Make a checklist of possibilities, then award a weekly champion and record it, then a monthly one, and so on, in the end the champion of the year would be the one with the most wins. The results? maybe mixed, some might embrace the idea, while others might squirm, so go with the positive outcome and invite a few of the team to push the idea and become involved in the process of selecting the champion.

People generally like to be noticed so notice them, for all the right reasons.

Customer profiles

There are customers and there are CUSTOMERS! it can be very useful to know who you are deailing with so you can figure out the best way of working with them so they are influenced to purchase and deal with your organisation.

there are personality profiles, psyche profiles and marketing type profiles here is one we can explore.

1. Deal Makers,
2. Price Seekers,
3. Luxury Innovators
4. Brand Loyalists. 

There are other ways different ‘schools of psychology’ describe  these but for this is one way.

Lets start to build a profile of these and see what descriptors we can come up with to fill in the gaps (its one thing to have a title, and another to have the depth of understanding to make it useful). Some sales people run into the trap of imposing their own profile on customers, e.g. price seekers, just because  you might like to buy on the cheapsest price, does not mean all customers want to, so talking price only is of little value. Being able to relate and connect with the various buying types is therefore very useful.

Deal Makers - They want to negotiate – They want the thrill of pushing and pulling and thinking they have got good value for money – They may not want the latest release of an item because it might not have much bargaining power for them – They are not fussed about brands too much.

Price seekers - Is it the cheapest? – Will I have buyers remorse if I see it cheaper elsewhere? – Not interested in the latest technology, they know it’s expensive in teh start up phase of it coming on to the market – Brands are almost meaning less, its more of a back up to a ‘wise purchase’.

Luxury Innovators – “I only buy high end luxury items” – They buy the latest for its show off value – Price is often a secondary or lower value – they want their friends to notice – They know the top brands but are not loyal to any one of them they want the latest and the more luxurious it makes them feel the better!

Brand loyalists -  These guys stick to brands they love in all products – They belive they are getting value becasue they know that quality is important and the right brands seem to produce quality that lasts.

Using these profiles you could figure out the types of customers your offerings might attract and therefore how you might lure or influence them to buy from  you.

The exceptional organisation.

The exceptional organisation according to Tom Peters associate Ed Michaels, is one that provides and nurtures rigourously the following…
“Remarkable challenges, rapid professional growth, respect, satisfaction, fun, stunning opportunity, exceptional reward, amazing peer group, full membership in ‘Club Adventure’, maximized future employability…”

All this leads to attracting more of the right people both internally and externally. In a world where skilled and motivated people are in hot demand then this list is just a starting point. Now take the list and make your organisation “fit the bill” or miss out, the race for influencing great people to partner with your organisation is fast running out of options!

The info was sourced from www.tompeters.com and makes for great reading.

Suggestion, make a list of the items above and get your team and or yourself to create a list of ways to make it happen, I would do it as a table or matrix and see what’s already in place and what can be added. Go on go for a WOW organisation!

UK Business resource website

I, like many of you, know running a small business can be a lonely existence – you need to wear many hats and keep up to date with the latest developments and thinking. It was one of the reasons we started this site.

But I am not one to rest on my laurels and just use this site only for my research, I am always on the look out for new resources. I recently came across Uk business resource site.

Freshbusinessthinking.com is an on-line resource for small business owners, directors and entrepreneurs. It is where information hungry and time-poor business decision makers can source information and advice to help them run their businesses more effectively and efficiently.

Screen shot of Freshbusinessthinking.com

It’s a wealth of information, there are articles, Business news (although i found this was a little biased towards UK news, but it’s a UK site, what did I expect?), Documents and forms templates, and Videos.

It really is a great online business resource for entrepreneurs. It’s the leading UK website giving advice, information and ideas to successful and growing businesses

Check out freshbusinessthinking.com, but be warned, you may be there for a long time reading!

The ideal monkey

No this is not about Homer Simpson getting a helper monkey! it’s about the ideal clients we all want to chase, but hey there are issues about going for gold, its time, money and often our attitude.

Firstly the ideal customer “monkey” is at the top of the tree, try to climb it too fast you might scare the monkey (not good!) Those that have wooed the monkey in the past know that once they are off the ground and climbing, they have to entice the monkeey (influence it if you will) with the right food, if you have things right the monkey may even come to you!

Secondly you have to be aware that the non ideal monkeys don’t like to work so hard to get to the top of the tree, and therefore they stay to the lower branches and on the ground, they are lazy and want you to go to them, enticement or not, they cost time and money in the long run, but they help to pay the bills. These monkeys create a hard bond to break.

Okay, so it would be good if you could climb the tree quickly and quietly and be back in time to look after the monkeys on the ground, but the top monkey wants to be courted on their terms, not on yours, so what to do?

In an ideal world your sales rep could be trained to court the monkey in the right way while you keep the lower end monkeys happy, but until that happens not much can happen, and note how the lwer level monkeys keep you too busy and not earning enough to hire a sales rep?

Its an age old conundrum, if you take the slow path, costs can overrun you, but once the top monkey is in the giving mood you can then free yourself up to look after more of them and jump readily from tree to tree as the other top monkeys can see you coming at their level and are often more welcoming.

To get to the top monkey takes a strategy, and an action plan to ensure you have the steps in place to get to the right monkey at the right time. This is called a sales process, its a step by step method of research, sending info, and building up to the final presentation. Then and only then if they are happy with what your offer, will they give a little.

Some monkeys are a pest, but a top monkey can be a sought after leader in the pecking order of business, If you want to get the “monkey of your back” you have to find ways to get to the top monkey.

The attitude or the money?

In business there are many things to consider, but one of the most overlooked is the fact that you have to deal with people, staff, customers, suppliers, partners and support teams (accountants coaches and the like). The factor that makes or breaks the relationship that’s built is your attitude. But what is it, and specifically how does it fit to a business context.

Here are a few points to consider that go some way to making up your overall “business attitude.”

- Service orientation

- Persistence

- Practical and direct business skills (or lack of them)

- Planning and organisational skills – to set achieveable goals

- The ability to achieve

- Creativity and innovation

- Desire to succeed

- Honesty, intergity and sincerity

- Communication and leadership skills

- Motivation and drivers

All of these have a bearing on your attitude and if you take one or a few of them away or skew them poorly the money vanishes, or at best fades. In business profit is king, therefore you should be finding ways to enhance your “attitude” so you can attract more of the “right stuff” into your business and personal life.

Your aim is to have a Positive Mental Attitude and avoid a Permanent Bad Attitude!

My 3 favourite articles…

 Okay world, here are my 3 favourite articles for the period Sept 2006 – 2007 our first year of www.freebusinesstips.com.au

Jenny Stilwell  3 pillars… Because at the time it knocked me flat! I loved the depth yet a simplstic approach that ANYONE in business could follow. I love most of Jenny’s work and so the link is her name, but this one article grabbed me, and to think that its available free for all to use WOW!

Business profiling a 3 tiered approach  Because it has the potential to make waves, waves of understanding, there is still more to come to add to this but time will tell. I am very proud of this one, and yes its mine… It came about because of freebusinesstips.com.au and my involvement in it, it was like shuffling through so many options and possibilities and then it hit me, it had to be done.

My third choice is a culimination of the many “Cries for help” that have echoed across the forum posts, some are loud, some are probably caught between the lines as pockets of distant hope, pockets loaded to the hilt with grief, drama and pangs of guilt. To those with the strength to put up their hand I salute you, to those that put in to the whole web page experience here at free business tips, then I say a HUGE thanks for assisting us to make this all possible.

“From the dirt and moisture comes a sprout, a tiny green organism pointing skyward, its roots grabbing tight to the ground its potential unknown. It may be a weed, a strangling vine or a mightly tree that lasts for a few hundred years. Either way it makes its imression on us, lets hope that impression is highly valuable.” 

Tear it down then rebuild it.

Take a business or division of a business that is doing okay, (note… not doing exceptional, just okay…) take a good hard look, is it doing what you want, chances are no, you would prefer an exceptionally performing team right? So what to do?

You could do a review, and implement some extra training… chances are though the resultant change and upward jump in productivity will be short lived, a few months at best.

You could sack a few workers and try some new blood… destabalise it a little and see what happens… Chances are the changes will force a few to leave out of fear, and a few to perfom poorly due to the fear and a few to become more pushy as they try to handle the added stress of not knowing what’s next (if anything.)

Or.. You could walk in, and address the issue head on, It probably will not need a lot of ranting and raving. It probably won’t need a lot of cash injection either. Here’s a possible strategy that may get some lasting change.

  1. Get the whole team in and show the stat’s, facts and figures speak volumes.
  2. Outline what was expected and note the gap… Call it gap analysis if you like.
  3. Break the team into smaller groups (min 3 max 5) and then ask them to jot down the issues as they see it. do it in 90 secs or less, but don’t tell them how long they have.
  4. Collate the info on to a white board, and ask them to prioritise it. (60 secs)
  5. Mix up the groups, now get them to specifically come to conclusions as to what has to happen and how it can be done. Jot down these ideas in 90 secs or less. Create Key Performance Indicators for each conclusion.
  6. Create a 3 month action plan to implement it (or less if you can).
    Invite people to become leaders to oversee each part of the plan and keep a tab on the Key Performance Indicators.
  7. Set dates to review the process and make sure each review is short sharp and to the point.

Now set them free to make it happen.

My views… It needs to be fast, it needs to happen without warning, it needs to put them on the spot but without finger pointing and attributing blame, it needs to be an exciting plan to be a part of, finally it needs to be accountable.

Then sit back and provide the resources to make it happen, cut out any red tape, just get what is required (within reason) to make it happen.

At the end of the process your team will have either risen to the occasion or maybe failed dismally. If its the latter then you need to evaluate your coaching style (or lack of it) as a leader and find ways to alter it to suit.

Have fun – Play hard – Get results!

It’s about the money….

In business it comes down to cash. numbers, $$ samoulians, do rey mi, dosh, call it what you will its the “stuff” that makes a big chunk of the world go round.

so check this out.

Where’s the money?

It’s a post in our forum, and it has some interesting twists and turns. basically it gets to a situation when you do the numbers, you might get a shock (and often not a good one…) so take a look and let us know what you think.

Your magic business…

Today you are doing what SPECIFICALLY…

- to make your business more profitable?

- to cause the staff to LOVE you?

- to cause the customers to LOVE you and your team?

- to cause your suppliers to jump through hoops to give you great deals (and LOVE you)?

- to ensure your workplace is the best place to work, form both a safety and aesthetic perspective?

- to cut down on red tape?

- to create more elegant systems?

- to ensure your business is growing well?

The list can be as long as you like, with out this kind of input your business can stagnate and fade, in short it can shrivel up and die… So do something today to make it thrive.

Caring leads to loving… yes loving!

Caring for your staff can lead to respect, the word caring means showing positive and real interest towards each other. I am suggesting we take a caring approach to build the love we have so we can avoid, bullying in the workplace, foster greater connection with our customers and staff.

This article mixes well with “Your staff and service made easy” and should probably be seen as the next step on from it.

Of course there are various levels of love and I am sure you will appreciate and respect peoples personal boundaries and expectations in this regard, the aim is not to get into “hot water” but rather prevent hostilities!

In the beginning love needs to come from people who appreciate love and indeed have love for themselves (I’m not talking about egocentric over the top love here…) so on the list of “lovers” it would probably look like this.

1. They love themselves – then they know what its like and can lo ve others.

2. They love others, their close personal team – family then friends and workmates.

3. They love the customers - without them you are not in buisness so give them some love too!

4. Love being in business – no point in doing something you hate…

5. Love your offerings - are you selling great products and services or???

6. Love you business environment – take a look around, is it a gret place to work? really? get witht he progra and sort out some of the details so you can make thing humm!

7. Love the work teams - you may not be able to have much input into how they work together but if you love the team principles you can have a more productive and fun work place.

8. Love their communications – go on foster some great communications, break down some barriers and watch the teams flourish.

9. Develop a love for leadership skills – and instil these in everyone, make them all leaders (of their own projects.)

Okay so how would you do all of this?

1. Get great at coaching – mentoring – supporting and leading. Find out what you can do to be good at these and you will become a powerful support device to cause your business to fourish.

2. Create systems and methods to create closeness – then watch how the individuals and teams work to make the most of the situation.

Your aim in doing all of this is to create a work culture that supports, cares, holds people in high regard… in short it builds the love.

Why be in business?

You want to go into business? Some people wiill say you’re nuts and the rest of the world might seem to view you with suspicion! (well some days it might seem that way…) So why do people go into business? here’s a few starting points to consider…

  1. It can provide a great lifestyle for you and others.
  2. It can make you happy!
  3. It can be a good investment
  4. You can create something profitable out of a minimal outlay.
  5. You can assist the community to grow and develop. (think global act local).
  6. You can make a profit from developing a skill you have into a business venture.
  7. You can take an idea and profit from it.

Note in this list there are a lot of CAN’s in there, by being in business it  does not mean you automatically get or have those things, it means you have the opportunity to make those things happen.

So its one thing to get into business and entirely another to make it happen how you want it to. Welcome to the land of opportunity.

Listen to Others and They Will Listen to You

If you are willing to learn how to listen, it will take hard work to learn the skills and constant practice to stay in shape. However, it is all worth it. Remember, people feel relieved when they find someone who understands what they have to say. Once you truly understand others by actively listening to them, they will most likely reciprocate by listening to you and trying to understand your viewpoint. Isn’t that what effective communications is all about?

Fight off distractions. Train yourself to listen carefully despite such external distractions as a ringing telephone, passersby, or outside noises. Focus on words, ideas, feelings, and the underlying intent of others.

Do not trust your memory. Take notes, when appropriate. However, keep your notes brief, because listening ability is impaired while you are writing. All you need to write down is something to jog your memory later so that you can recall the complete content of the message.

Use feedback. Constantly try to check your understanding of what you hear. Do not hear only what you want to hear. In addition, consistently check to see if the other person wants to comment or respond to what you have previously said.

Relax. When your people are speaking to you, try to put them at ease by creating a relaxed and accepting environment. Do not give the impression you want to jump right in and speak.

Listen attentively. Face others straight on, with uncrossed arms and legs, and lean slightly forward. Establish good eye contact. Nod affirmatively and use appropriate facial expressions when called for, but do not overdo it.

Create a positive listening environment. Try to ensure an atmosphere of privacy away from sources of distraction. Do not violate the other person’s “personal space.” Take great effort to make sure that the environment is conducive to effective listening.

Ask questions. Ask open-ended questions to allow others to express their feelings and thoughts. The effective use of questions shows them that you are interested and that you are listening, and it allows you to contribute to the conversation.

Be motivated to listen. Without the proper attitude, all the previous suggestions for effective listening are for naught. Try to keep in mind that there is no such thing as an uninteresting speaker — there are only disinterested listeners.

Sustain your good image with Pausitiveness

For a sustained good image, master emotional self-control. “Those who command themselves,” goes an old saying, “command others.” That is true, and it means being disciplined enough to put your personal feelings on hold even when tempted to blow your stack.

If you otherwise make a great first impression, yet allow yourself to be pushed over the edge to rant and rave and to say and do things that you later regret, that is the “you” that will be remembered. Your hard-won image of positiveness or enthusiasm can be shattered in an instant. It will take much damage control to undo even one such outburst.

One executive, whom I’ll call Harry, seeks to project himself as fair, sensitive, highly knowledgeable, a good listener, and, above all, tranquil under fire. However, his volcanic temper is never far from exploding. Moreover, when it does erupt in an outpouring of vitriol, no one is safe. After his emotional eruptions, no one looks him squarely in the eye for quite some time as he tries to resume his role as good ol’ Harry, the wise, imperturbable leader.

What Harry needs is what I call pausitiveness: the ability to pause and refrain from giving immediate feedback. Many an argument can be avoided if one side refuses to be defensive. That is because feedback, while generally a good idea, can be like throwing gasoline on a fire if you misunderstand the intent of the other person’s message.

Another example: I once was at the home of some friends and was chatting with the wife when her husband, who was running a little late, burst into the room in an apparent huff. Pointing at his shirt collar, he demanded loudly, harshly, “Where did you get this shirt cleaned?” Many spouses, fearing a rebuke, might have counterattacked. However, this woman, in a calm voice without disturbing body language, just named the dry cleaner and said evenly, “Why do you ask?” The husband said it was the first time any cleaner had done his shirt properly and he would like all his shirts done there from now on.

Therefore, clearly, there are times when it is best just to pause, bite your tongue, and restrain your body language and gestures in the face of an implied threat or criticism until the smoke has cleared. Maybe, as it sometimes turns out, there is no crisis at all, or perhaps you wrongly inferred that the other person was being critical. In any event, by remaining calm, you may defuse the situation and, at the very worst, you will not aggravate it.

Remember: People will always believe that what you say in your worst moments is closer to your true beliefs than what you more carefully tailor for their consumption in calmer times.

Find a mentor who can be your role model and your friend!

A mentor is someone you admire and under whom you can study. Throughout history, the mentor-protégé relationship has proven quite fruitful. Socrates was one of the early mentors. Plato and Aristotle studied under him and later emerged as great philosophers in their own right. I was fortunate enough to have several mentors – each for a different purpose.

* Dr. David Schwartz, author of The Magic of Thinking Big, was my doctoral dissertation chairman and was the impetus and the motivation to finish my PhD in Marketing and to enter the world of public speaking as a profession.

* Bill Gove, the first president of the National Speakers Association, mentored me to speak from my own style – a NYC Italian – rather than a stiffer, more professorial style. The results were dramatic and my speaking career and success moved into hyper-speed.

* Jim Cathcart, my close friend, confidante, and former business partner, taught me how to structure and prepare for speeches. His unsurpassed business ethics served as my guiding light in my business dealings.

- But, most of all, my main mentor was my mother, who taught me to always strive to be the best — to always constantly improve myself and my abilities. My mother gave me the drive to succeed.

Some basic rules I’ve learned about mentors:

* The best mentors are successful people in your own field. Their behaviors are directly translatable to your life and will have more meaning to you.

* Be suspicious of any mentors who seek to make you dependent on them. It is better to have them teach you how to fish than to have them catch the fish for you. That way, you will remain in control.

* Turn your mentors into role models by examining their positive traits. Write down their virtues, without identifying to whom they belong. When you are with these mentors, look for even more behaviors that reflect their success. Use these virtues as guidelines for achieving excellence in your field.

Additional advice: Don Hutson, CEO of U. S. Learning in Memphis, TN, and fellow member of Speakers Roundtable, offers these additional mentoring tips:

* Select people to be your mentors who have the highest ethical standards and a genuine willingness to help others.

* Choose mentors who have and will share superb personal development habits with you and will encourage you to follow suit.

* Incorporate activities into your mentor relationship that will enable your mentor to introduce you to people of influence or helpfulness. (Ask your mentor if you can join him/her at their next conference or networking event.)

* Insist that your mentor be diligent about monitoring your progress with accountability functions. (Make it a point to schedule progress “check-up” meetings once a month or every two months — whatever is most convenient for your mentor.)

* Each party — mentor and protégé — should commit to confidentiality, when appropriate, due to the closeness of the relationship. (This goes without saying, but never reveal personal information about your mentor to coworkers or friends.)

* Encourage your mentor to make you an independent, competent, fully functioning, productive individual. (In other words, give them full permission to be brutally honest about what you need to change.)

Questions to ask. Acquiring good habits from others will accelerate you towards achieving your goals. Ask yourself these questions to get the most out of your role-model/mentors:

1. What would they do in my situation?

2. What do they do every day to encourage growth and to move closer to a goal?

3. How do they think in general? In specific situations?

4. Do they have other facets of life in balance? What effect does that have on their well-being?

5. How do their traits apply to me?

6. Which traits are worth working on first? Later?

A final word: Under the right circumstances mentors make excellent role models. The one-to-one setting is highly conducive to learning as well as to friendship. But the same cautions hold true here as for any role model. It is better to adapt their philosophies to your life than to adopt them.

Member forum review – August 2007

Your business card is often the first impression a potential client has with your company. The business card design and message will ultimately determine whether it gets thrown in the trash or filed for contact later.

Stop for a second, find your wallet and pull out your business card – take a good look at it, think about how it looks from a potential client’s perspective. But then again what makes a good business card?

Business card design has been a recent hot topic on the Free Business Tips Forum, with member’s business cards being viewed and critiqued by other members.

The Free Business tips forum has recently hit a new milestone with its 200th member being registered on Friday morning. With the growth and activity of the forum it is an excellent place to discuss your small business needs with other people in the same boat as you.

One of the most interesting threads lately for me has been the discussion of how to use promotional pens to benefit a website design business. Although the question was targeted at the designers on the forum, the creative ideas that came in could be used to improve the promotion of any business. Steve Gray came up with probably my favourite suggestion, when he said:


“Its all about the relationship, so use creative ways to use the pen to build the relationship. connect your business card to it on a string and make up a caption you would say when delivering it.”

“When you’ve got an idea for a website write it down, then call Me.”

“Pens are useful, then again so is a well designed website…”

The forum has been such a great tool for me to network with other small business owners, to feed off their knowledge to improve my business. If you are not already a member of the forum we would love to see you join!

Author Information:
Thomas Sinfield is the founder of the website design agency WebPros, based on the Sunshine Coast in Queensland. WebPros provides small to medium businesses with professional websites, with a focus on quality and highest level of customer service and support.

Complex Simplicity

Lets take something simple and make it complex… WHY? because it seemed like the way to go at the time.

Seriously though many simple tasks can become buried in red tape, and often its our own red tape. Now that is tragic!

I recall being asked to create a checklist of a procedure of a commonly repeated process within an organistion. It started off as about 14 steps and then quickly went to 30 – 35! Finally it got up to 60 steps in the process! ARRGH!

The point being three fold, to be able to fully explore the process undertaken, then to evaluate how to simplify it and finally to be able to track where the process was up to for a project should a staff member be absent and someone had to take over.

So what can we take from this? well simple things can be complex (often for a reason) and sometimes the complexity can reveal new ways to simplify that which was simple.

Next time you want to pull a complex thing apart, or make a simple thing complex consider setting out the aims for the project so you can focus more clearly on getting things right. There that was simple….

Work Backwards

Seems silly to say that, but reverse goal setting can work a treat to make things work.

Another way of putting it is to begin with the end in mind. Create the visual outcome in your minds eye, then step backwards bit by bit until you get to the present time, and you will then know how to get the goal.

Too simple? Of course it is. BUT the thing is many simple things are often the best. Often we do this naturally, just on a smaller scale. Example; your kids might say lets go to the beach, what comes up? A picture in your head of the kids on the beach… then your brain makes a quick list of what’s required, towels, swimwear, car, petrol… you get the idea, and it happened in the blink of an eye.

On bigger pojects it may not happen in a blink, but if the goal is really doable then it may not take too long.

I urge you to try it and get ready to achieve many things once you get the ball rolling. Oh and remember a project management plan can be a great way to set the ball in motion.

Competition With Others

You might be tempted to say, “What’s wrong with a little competition?” Nothing’s wrong with it. It’s healthy. It’s when your need to compete and be superior to someone else gets in the way of the best possible outcome for both of you. That’s when competition becomes a liability. I’m talking about the kind of person who always needs to be “one up” on other people.

People who live their life in competition with everyone – and we all know people like that – might get admired for their achievements, but they don’t get the freely given attention and support of others. People who exude the message: “I’m smarter, or prettier, or richer, or more committed than you are” don’t garner people’s trust. That’s because the message is clearly about “Me first.”

A willingness to be flexible means that occasionally you’re not number one. You may need to take a backseat to a colleague who’s trying something innovative. It may mean that you’ll need to compromise in a negotiation. Maybe the fact that you’re the best salesperson of the month every month prevents other people from even trying.

Does your level of competitiveness get in the way of relationships? If you play a one-on-one sport such as tennis or racquetball, do you always play to beat the other person? If you play board games or video games with your children, is it more important to win than to have fun?

On the one hand, it seems as though we’re being pushed to be more competitive. Many of us work for companies that are in fierce marketing battles with global competitors. There are fewer tax dollars to go around; fewer jobs in many industries. Yet, the paradox is the solutions we’re finding to those problems involve not more competition, but more collaboration.

I just have one tip for you if you have a streak of competitiveness that gets in the way of your relationships – stop seeing the other person as an opponent. Reframe the relationship as a mentoring one, as a friendship, as a chance to do something together that neither of you could do alone. Look directly into that person’s eyes and see a fellow human being who doesn’t want to be beaten or made into a loser any more than you do. People who are always out to win may collect a lot of marbles, but they lose a lot of friends. And I’d trade a bag of marbles for a good friend any day.

Your Business… Your success…

In business the success you get is often based on what you do as the business Owner/Operator, Director, Manager, CEO… Sure there is a matter of Luck, being in the right place and the right time (serendipity) but mainly the L.U.C.K. boils down to Learning Under Correct/Constant Knowledge.

Over time you might be able to ‘fluke’ a few results that make you feel good, look good etc… However there is often a more logical approach that can be taken to ensure your business success.

Firstly lets look at a few starting points, one being Business Profiles the other being your efforts towards success at the level of the profile you are at or want to be at. If you start with a level one business (and many do) the writing can be on the wall if you allow yourself to not see growth potential or take into acocunt the principal of making a profit. Mind you, you could do yourself in if that is all you were to see.

Business is a wholsitic device, which requires a number of things to happen to get apositive result. No matter what level your business is at you need to be aware of the positive and negative forces at play that can make or break it.

I would suggest that as a successful business operator you need to be able to have your finger on the pulse of what’s is happening, what could happen and what you want to have happen to make your business be all it can be.

Business failure rates are high, and to overcome that devices like the Business Profiles can give some indicators as to how you might explore the level you are at and decipher what to so to get to where you want to be.

Success is many things to many people and if it is about working towards worthwhile goals then your goal must surely be to create a successful venture. Using the profiles above and developing a plan of action from that to provide you with your goals is therefore an important factor in getting to where you want to go.

Bullying no thanks…

Of increasing annoyance is the challenge employers face in dealing with Bullying in the workplace. No longer is it just a blue collar “stir up the new apprentice with some pranks issue” but it’s a bigger issue involving all business types. It seems there are as many bullies as there are workplaces.

Finding out you have a bully is one thing, but dealing with them is entirely another… Often you find out you have one or three bullies far too late and their manipulative ways mean they may have already infected a range of people in your organisation. Poor productivity, lots of sick days taken, higher staff turnover may be just a few of the indicators a bully is in your midsts.

To combat this employers, managers and supervisors need to be vigilant that 1. they are not the bullies and that 2. they have a process of some kind in place for dealing with them. Finally 3. they have a way of discovering if they have any.

Attached is a document that can give you some insights into bullies and the ways they do things, use that as a starting point to pinpoint the behaviours bullies have and then work towards ways to over come these parasites feeding on your business.
Workplace Bully Information

What level are you at?

I took a list at the Australian Business Review Weekly’s top 200 rich list.

I was not in it… BUT plenty were (200 in fact) what struck me was the list at the back of the notables that were dropped off the list from last itme, one person still had a fortune of $121mil but it was no where near enough to get him into the top 100 list. In fact he was near the bottom of the ousted group.

So, I’m not at his level (no where near it…) but it got me thinking about levels, new businesses starting out and older businesses that have only got so far. I am fortunate to be able to have access to a lot of startups via a business forum and offer some assistance in their journey in business, they are looking up, I am looking back.

But with the higher groups I am looking up and want to find those looking back to provide me with the info to take me to the next level… Mentors? Coaches? Perhaps.

The aim here, to get  you thinking about your level and where you want to be.  Seek and ye shall find!

Ford jobs issue creating concern…

The Ford Geelong issue will cause a few problems for a while yet. Local business identity Lawrie Miller who is part of the local Chamber of Commerce has suggested it will not cause a big ripple, that the people out on their ear may be absorbed in part, into “IT and Bio Tech industries…” (Geelong Advertiser 19/July/07)

Some might, but my gut instinct says its a bigger issue than that… Imagine being part of an organisation for 15 – 20 years making castings to be given the advice go into IT or Bio Tech… Yes it can happen and in some cases re skilling will take place, BUT if you have cast steel and aluminium for a long while, a ‘softer job’ in IT may not suit, you might want a more physical position similar to your past emloyment.

The issues around this won’t lay down in a hurry but what will happen in the messy business that is developing, will be interesting to watch, redploy or not there will certainly be some casualties. In what is histrocially a working class area there are those that are set in their ways and want things to remain the same as they have always been. Hopefully there are enough with the ‘improvise, adapt and overcome’ attitude, which will propel them forward into new roles.

Lets hope that people can see through politcal smokescreens (the company and the government) and see a clear way forward, so the security these people are used to can continue.

What’s in your blind spot?

In a car you have a couple of blind spots that mean you have to turn your head to see out of a side window to see what is really happening, and I see the same in business, in retail it’s often called store blindness where the details become common place and things that need to be changed, cleaned up repaired etc are not seen. and I guess due to us being in our businesses so much many other things escape our attention.

Yet funnily enough the blindness disappears often when we go to someone elses business, we are able to turn on our radar and spot any number of minor things that irritate us.

So to be able to see the blindspots in your busness and then do something about them is vital. Here are some poitnsto consider.

  • Ask others – customers staff members, friends and family.
  • Use your professional support people – accountant – coach – bookkeeper.

Whoever it is get them involved in taking a look at what’s happening and give you real feedback. make a list of what needs work and do it or delegate it.

What do you know…

People are only as good as what they know. That’s a simple piece of information everyone should know. But very importantly in business its a great thing to be aware of with staff and customers alike. You might assume they know lots of things like you do, but when push comes to shove you might find out too late they don’t know what you thought they knew… and that can be VERY CHALLENGING.

Here’s an example, I remember in Uni I wanted to buy a typewriter to do assignments with (my handwriting is illegible to most…) and my father in law asked me did I get one that was a word processor? I gave a blank stare, at time I did not know what that meant… I fobbed him off with a “Oh yeah it can plug into some thing to print out a thingy…” and I did everythng I could to change the subject.

Clearly I did not know what the term meant or how it would be of value to me.

There are plenty of examples I am sure you can think of. Of real interest to me here though is to raise the awareness of management training to small and medium business operators. Many are tradespeople who learn a skill, start a business but are unable to grow the business successfully as they do not know how to manage it, they were never taught that.

And often its right across the board, staffing, finances, leadership and so on. So to ensure you are able to make your business sustainable, make the time to learn more so you can be, and do more in your business.

What can Madonna and Martha Teach You About Writing Copy?

Love ‘em or hate ‘em, you can’t argue that pop queen Madonna and domestic doyenne Martha Stewart are two master marketers.  One is a calculated maverick who’s stayed at what has to be the world’s toughest and most fickle business for nearly a quarter century.  The other turned an at-home catering business into a multimedia empire that even a prison term couldn’t derail.

What lessons can we draw from these power players?

Madonna:  You know your business best.
Madonna runs a giant organization, but everything she does is based on her own vision.  She knows she’s the one who cares the most about her own success, and acts accordingly, which empowers her business.  The same holds true for you when you write your own copy.  You know your business strengths better than anyone, and, when you master this very learnable skill, you empower your business.

Madonna:  Pick what you like and make it your own.
Although she is known as the Queen of Reinvention, Madonna knows no idea is completely new.  She gets ideas from an amazing range of sources, from Marilyn Monroe movies to geisha stories to Broadway musicals to what the kids in a Tokyo neighborhood are wearing this week – then she gives it her own spin.

Build swipe files (a collection of great copy clipped from all around you) from magazines, direct mail, and even tabloids.  Capture great copy you see in daily life, whether it’s a billboard or a picket sign.  (I keep a spiral-bound deck of index cards handy to jot down these nuggets.)  Even if the ad or letter seems way outside your target market, parts of it may be just the kick in the pants your copy needs.

Madonna: Embrace your passions wholeheartedly and without apology.
Madonna would understand your desire to shuck off your current identity and dive into something completely different. Nude centerfold to nursery rhyme writer, boy toy to the reincarnation of Queen Esther: she’s leapt even further and thrived just fine. It could be argued that without her continual reinvention, Madonna would be just another ‘Where Are They Now?’ 80′s Pop Tart.

Martha: You are the sole CEO and brand manager of your own life.
Not your boss, your company, your friends, or the people who tell you you can’t do it. Madonna runs her empire modeled after her own vision and values, no matter what those happen to look like this season.

Martha:  Publicity is powerful.
Successful entrepreneurs like Martha not only score publicity at crucial moments, they use that attention to get more attention, unleashing a domino effect of business-boosting buzz.  She started with a book and put herself out there as an expert on entertaining, which led to appearances on TV, radio…you know the rest of the story.

Think of the area where you’re the expert, and start offering to share the (knowledge) wealth with local media.  Don’t put off writing that press release a minute longer. With so many publications, e-zines, blogs, sites, podcasts, satellite radio shows out there, the media needs fresh content like never before.  They’re all dying to talk about something interesting – so be snappy and interesting!

Martha:  Learn something new every day.
Martha closes out all her interviews and shows with this motto, embracing skills too numerous to mention and maintaining curiosity about everything from the names of birds to the best wax to use on your car.  Take a look at any of her magazines, and you’ll find yourself drawn into something you never dreamed could be fascinating, thanks to the great copy and stunning design.

To build your own business, make it a point to soak in something every day:  subscribe to e-zines, browse the bookstore, take a teleseminar or an e-course. When you make the commitment to never stop learning, you put yourself far above the pack.

Madonna AND Martha: When emulating role models, you don’t have to buy the whole package. Both have qualities you can cherry-pick from. Take what you like and leave the rest. Make yourself into the “you” you want to be.

Self-Managing is Job One!

If you can’t manage yourself, don’t expect to manage a business, or other people, or clients, well.

We use a really effective technique to help our clients self-manage. “Big Rocks” is a management concept of sorts which has been used in various ways for some time. It’s a concept which I use with all of my clients, and we use at BOSS Management Group, to keep focused on what needs to be done to move the business forward.

There are many techniques to use to help us self-manage, but I’ve found ‘Big Rocks’ to be easy to remember, easy to visualise, easy to keep focused on, and consequently it produces results.

My definition of Big Rocks, in a business context, is those actions or projects or achievements which will actually move your business forward. If you have two Big Rocks for a month, and you achieve them, it will actually move your business forward. Think of them as critical foundations for the business you are building.

Being busy vs being productive:
Imagine you have a bucket, which represents your capacity or available time, in any given day, week or month. Now, imagine you have a number of big rocks that need to go into that bucket. Put them in. You’ll still have room for a few pebbles, and then you’ll be able to add some sand to fill up the rest of your capacity, and if you really want to, you could add still more if you add some water into the bucket.

You can fill your time with lots of activities and be very busy as a result, but the key to effective self management is not to be busy but to be productive!

Big Rocks must go first!
The point of the story is not that you can always fit more into your day, or month, but that if you don’t attend to the Big Rocks (most important priorities) first, you’ll never fit them in.
Sometimes we can all get consumed by the day to day, and at the end of those days, we feel drained and also that we haven’t really achieved anything or made any forward progress. It sort of feels like treading water.

Big Rocks = Bigger Game
Keep focused on what your Big Rocks are for the month, and if you can achieve at least one of them each month, you’ll be moving your business forward. Big Rocks help keep you focused on the bigger game, and allow you to still deal with the pebbles and sand each day.

Once you have the important priorities identified and in focus for yourself each month, you can use the same tool for each of your key staff, or teams.

These are the four key points to remember:

  1. Self management is Job One.
  2. Use Big Rocks as your simplest self management tool, to keep clear on priorities.
  3. Big Rocks move your business forward.
  4. Use the Big Rocks concept with your team to keep them focused and on track.
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