Archive for category The Sales Dept

Your magic business…

Today you are doing what SPECIFICALLY…

- to make your business more profitable?

- to cause the staff to LOVE you?

- to cause the customers to LOVE you and your team?

- to cause your suppliers to jump through hoops to give you great deals (and LOVE you)?

- to ensure your workplace is the best place to work, form both a safety and aesthetic perspective?

- to cut down on red tape?

- to create more elegant systems?

- to ensure your business is growing well?

The list can be as long as you like, with out this kind of input your business can stagnate and fade, in short it can shrivel up and die… So do something today to make it thrive.

Caring leads to loving… yes loving!

Caring for your staff can lead to respect, the word caring means showing positive and real interest towards each other. I am suggesting we take a caring approach to build the love we have so we can avoid, bullying in the workplace, foster greater connection with our customers and staff.

This article mixes well with “Your staff and service made easy” and should probably be seen as the next step on from it.

Of course there are various levels of love and I am sure you will appreciate and respect peoples personal boundaries and expectations in this regard, the aim is not to get into “hot water” but rather prevent hostilities!

In the beginning love needs to come from people who appreciate love and indeed have love for themselves (I’m not talking about egocentric over the top love here…) so on the list of “lovers” it would probably look like this.

1. They love themselves – then they know what its like and can lo ve others.

2. They love others, their close personal team – family then friends and workmates.

3. They love the customers - without them you are not in buisness so give them some love too!

4. Love being in business – no point in doing something you hate…

5. Love your offerings - are you selling great products and services or???

6. Love you business environment – take a look around, is it a gret place to work? really? get witht he progra and sort out some of the details so you can make thing humm!

7. Love the work teams - you may not be able to have much input into how they work together but if you love the team principles you can have a more productive and fun work place.

8. Love their communications – go on foster some great communications, break down some barriers and watch the teams flourish.

9. Develop a love for leadership skills – and instil these in everyone, make them all leaders (of their own projects.)

Okay so how would you do all of this?

1. Get great at coaching – mentoring – supporting and leading. Find out what you can do to be good at these and you will become a powerful support device to cause your business to fourish.

2. Create systems and methods to create closeness – then watch how the individuals and teams work to make the most of the situation.

Your aim in doing all of this is to create a work culture that supports, cares, holds people in high regard… in short it builds the love.

Your staff and great service – EASY!

Your staff and great service – EASY!

When it comes to service, practically all organisations I come across say they aim to have great service and if they don’t have it they will work on it. Problem is not many know how to make their service great, let alone good. Lets check out a bunch of points and shed some light on this always, topical issue.

Firstly there are a few things we need to get our head around, each business has people at the front line, they then have an environment (virtual and actual) and these coupled with human interaction create a culture. I put these in simple terms I call PEC’s (People – Environment – Culture). When these are coupled with Marketing, Operations and Management you have the nucleus or foundation structure of business.

Most people in business recognise this but are at a loss (often due to being too involved in the business to see it clearly) to be able to do anything about it. One feature of businesses that can improvise, overcome and adapt to situations are able to innovate and find creative ways to instigate the changes required to make things happen.

Lets put together some points to assist in the development of a customer excellence strategy.

  1. Why should they? – Chat to the staff about why good service is of value to them, the WIIFM or ‘what’s in it for me?’ try working the job security angle, or how it will make them feel giving great service.
  2. Train them – Ask them ‘Coach them – Model it’ By raising these issues and finding ways to create better service and setting the example yourself, you will be leading by example and acting as their service coach.
  3. Variety - Develop with the staff a range of ways they can respond to customers so they have to think more about the interaction  move from ‘Can I help you?’ through a range of other responses to make the relationship develop further than just a buyer and seller one. Give them the chance to build some depth with the customer.
  4. Do it in doses - Break up long customer service face-to-face and phone contact so that staff, don’t burn out.
  5. Put them in the customers shoes – Change the role around and let them critique the service exchange you could do it as a role play in a training session or simply send them to a few stores to buy things and report back on what’s working and what’s not.
  6. Develop great communication skills – “Ask lots of questions” use please and thank yous and explore building rapport which helps to build stronger relationships.
  7. Talk about caring - You cannot pay people to care (long term) but you (as the leader) can learn to push their buttons so they can learn more. Caring for each other builds trust and that equals easier sales processes.  if you can figure out the staffs buttons, they will be able to learn customers buttons as well. Here’s a clue its all about their motivation

There is more, lots more but for now that should give you and your team a great start to building a great service skill set and a culture of service excellence.

Listen to Others and They Will Listen to You

If you are willing to learn how to listen, it will take hard work to learn the skills and constant practice to stay in shape. However, it is all worth it. Remember, people feel relieved when they find someone who understands what they have to say. Once you truly understand others by actively listening to them, they will most likely reciprocate by listening to you and trying to understand your viewpoint. Isn’t that what effective communications is all about?

Fight off distractions. Train yourself to listen carefully despite such external distractions as a ringing telephone, passersby, or outside noises. Focus on words, ideas, feelings, and the underlying intent of others.

Do not trust your memory. Take notes, when appropriate. However, keep your notes brief, because listening ability is impaired while you are writing. All you need to write down is something to jog your memory later so that you can recall the complete content of the message.

Use feedback. Constantly try to check your understanding of what you hear. Do not hear only what you want to hear. In addition, consistently check to see if the other person wants to comment or respond to what you have previously said.

Relax. When your people are speaking to you, try to put them at ease by creating a relaxed and accepting environment. Do not give the impression you want to jump right in and speak.

Listen attentively. Face others straight on, with uncrossed arms and legs, and lean slightly forward. Establish good eye contact. Nod affirmatively and use appropriate facial expressions when called for, but do not overdo it.

Create a positive listening environment. Try to ensure an atmosphere of privacy away from sources of distraction. Do not violate the other person’s “personal space.” Take great effort to make sure that the environment is conducive to effective listening.

Ask questions. Ask open-ended questions to allow others to express their feelings and thoughts. The effective use of questions shows them that you are interested and that you are listening, and it allows you to contribute to the conversation.

Be motivated to listen. Without the proper attitude, all the previous suggestions for effective listening are for naught. Try to keep in mind that there is no such thing as an uninteresting speaker — there are only disinterested listeners.

Sometimes, short-term victories can be long-term losses.

In 1966, when I was just 19 years old, I made more money than anyone else in my family did. I sold pots and pans, believe it or not. These were very expensive pots and pans; they sold for nearly $300. This was over 35 years ago – you could buy a decent used car for that amount then.

For my first sale, I sold a friend our “Golden Opportunity” package. Not only did she get pots and pans, but she also plunked down several hundred dollars extra to get some china, crystal, flatware and cutlery. These were all nice items, but she did not really want so much stuff. She just did not have the power to say “No.” My offer and my close were too strong for her to resist. Sounds good, right? Not so fast. Let’s look deeper.

When I delivered the cookware, I asked her to get out her address book. I wanted a list of referrals from this satisfied customer. Wrong! She refused. “Why not?” I asked. “I don’t understand.”

“I don’t want you to do to my friends what you did to me,” she replied.

“What’s that?”

She looked at me and said, “Tony, you sold me.”

The statement made me feel terrible. It was a crushing blow.

Sure, I had made the sale. However, I paid the ultimate price: my short-term victory was my long-term loss. I made the sale, but lost the customer. I paid for this mistake emotionally, financially, and – worst of all – spiritually. Though it did not happen all at once, my sales eventually began dropping off.

I also did not feel so hot about the way my customers saw me. I used to practically pray that I would not see my customers at the store, walking downtown, or standing in line at the movies.

However, I continue to sell today. I have come a long way since those early years selling door-to-door. Since the late ’80s, I have consistently generated seven-figure sales. Please understand: I am not telling you this to brag; I think it is important for you to know I am not just talking theory here. I have used both methods – the “hard sell” and the “Non-Manipulative Sell” – and I have experienced the difference firsthand. Using the hard sell, you struggle to pay the bills. Using Non-Manipulative selling, you live on the ocean in California and have more time to be with your family. I prefer the latter, and I would bet you do, too.

It’s is a set of strategies and techniques that allow you to become partners with you customers and spend more time building a strong foundation where you get yourself customers for life, which breeds long-term success, not just short-term victories. I believe that is the way you should lead your entire life, not just your business life. It will bring much more personal fulfillment and happiness, not just to you, but also to everyone around you.

Working a crowded web market…

Every man and his dog seems to be creating web pages, so the question for those serious about things “webological” would be to say “how do I make an offering that can set my business apart fromt he rest?” Well thanks for asking… Here is an outline to get the ball rolling. sure it can be adapted to other products and or services but the web is a competitive starting point.

In the main people put their service offerings on their own web page and hope for the best, often its price based, the challenge with that is it gets very competitive at that end of the market. The other big thing here is not everyone wants to buy on price… they want qaulity instead… so they may tend to breeze into the site and then out again just as quickly. So here is my two cents worth on a systematic way around some of those challenges.

Let’s use an example in another crowded industry, telcos, mobile ones in particular, note how they have cheap package deals to get you started and the expensive “other side…” if you go over a certain limit BINGO more $$ and the fine print… YOWSER! It’s a mine field! It’s like signing your life away. Okay I am not saying to specifically follow them, but lets pull apart some of the “why do they do that stuff…

Package deals, give people choices…add to that multiple phone types and models… Rolling Eyes and then the accessories… Shocked

Confused yet! most people just buy and deal with it later. Ok they use confusion, choice, cheaper entrance $$ but pick up on the other side (the dark side.)

All of that is important, now if you start a web site development service and want to go for a usp (Unique Selling Point) it would seem logical to make it easier for the customers by having a simple price and feature structure. But then what happens? it doesn’t work… why? Because people look at it, understand it and go looking elsewhere, its over and done with. Where as if the package is useful they read and get immersed in your offering.

Immersion, cause that to happen and you have a chance… Get them to think more about what they want.

Example two fast food outlets side by side, I park at one and go in, too busy, over to the next… (I’m not sure what I want but hey I have a choice). The next one is a bit quieter and I look at the menu… packages… hmmm lets see… err.. before I can think too much the person behind the counter has called me over to take my order (I usually stand well back to read the menu stuff). That’s it I’m sold (have not even really selected anything yet.) I am engaged in the process deeply now (immersed).

On the net people can breeze in and breeze out, they ‘glance and go’ What if they got immersed really quickly and you got them immersed in a process?

Here’s my process ‘de resistance’… Just for you guys…

1. Glance – Get them intrigued (short audio they can stop may work here) that INVITES them to look at x… X happens to be a click away and is a short sharp grab of useful things to note when geting a web site.

2. They read – view – listen – look at x… – You invite them to call you, or send in for a free pdf booklet on “7 steps to brilliant websites…” They sign up, and you have a member.

3. Communicate! – Send the member the PDF, then a special add on PDF or video file 1 hr later (here are more great points on why you need us or similar).

4. Build the relationship – Call them on the phone AFTER they have the second doc (which was sent 1 Hr after the first…) and do a survey to assess some of their needs, but don’t sell them anything! – Now send them the results of various surveys (including their info to get specific about their needs).

5. Qualify them - If your survey was good (or great) you know if they fit your IDEAL CLIENT status… then you want to proceed further.

6. Send them a gift – Yes via snail mail… and yes a real gift (not a 2c bookmark made of tin) remember these are targeted IDEAL CLIENTS! They will be worth their weight in GOLD to you (clients not customers). Send a note with the gift saying, thanks for doing the survey and becoming a member, I hope the journey thus far has been good.

7. Build the relationship further - By now you should have a person interested (immersed to some degree) in what you MAY have to offer… So… now is the time to evaluate their needs and present an offering. Email… “Hi X. I have assessed your needs carefully and can provide you with a solid solution. Yes we have std packages (and one of them may suit) but at this stage can I catch up with you to discuss the details…”

8. Present your offering – Get one on one and present what you think they need, keep the tech stuff low and the solutions high. Focus on- Ease of use – Ease of admin – Results! Leave it with them to consider and return as often as necessary to clarify details – send them a thank you note for the meeting. Remember its stillearly days yet so keep on building yoru relationship with them.

9+. Build raving fans – If you got the job using this process you have probably wowed them, keep in touch, send personalised greetings, hints, tips and ideas, perhaps its just a link to a new bit of info on your site… GREAT! but keep in touch… send them a card on their birthday, Christmas and every other chance you can, cause them to love you… For your service, your web skills, your ability to keep them informed, your care for their needs, your ability to refer other top professionals to them that might just be able to assist them.

That is how you COULD build a web business that stands out, stands up and will stand the test of time.

30 Day Challenge 2007

Have you heard of the 30 Day Challenge yet?

Judging by how slow the servers have been for the last 24 hours I guess a lot of you have!

The 30 Day Challenge is a great concept by Ed Dale (and a couple of other guys whose names escape me right this second). The guys are offering their substantial expertise to train (over 30 days) people like me and you how to make money online.

It started yesterday (August 1st 2007) and I am signed up along with Ross & Steve (thats our team so far)

The goal this year is to create an online product and sell at least 1 x $10 sale in the first month, all without spending a single cent, thats right, nothing.

To be honest I am still a little vague about how it is going to work and what will be required of me in the next month (as if I need more to do!), however from what I have seen so far I think I am going to learn some very valuable lessons on online marketing, which can only help my other sites like this one and Black Dog Promotions.

Ed keeps telling me that it will be very easy, and so far it has. We have downloaded several tools for Firefox (all free) that will help us in the challenge, and just those tools alone are pretty nifty and worth checking out.

This is apparently the 3rd annual challenge, and previous entrants have had great success.

Like anything else, one of the main requirements is time. You will need the time to dedicate to the challenge, that in itself is a challenge for me! I see some late nights ahead :-)

I listened to the Day 1 Podcast and video and i am about to listen to Day 2. I will write a journal for the challenge as I go along, I won’t post everyday, but I think once a week will do.

Wish me luck!

Marketing Lessons From A Grade-School Lunch Box

Remember when you were a kid? Lunch time held a certain magic. What did mom pack? The anticipation … the apprehension … the delight — and sometimes the disappointment at finding your stupid apple had crushed your snack cake.

If you’ve been using the same approach with your customers and clients for very long … it’s sorta like getting peanut butter and jelly in your lunch for 37 days in a row. It’s boring, predictable and memorable … for all the wrong reasons.

Lesson Learned: Keep your main offer fresh.

In today’s market, a fresh new approach can mean the difference between clients eating up what you have to offer … and getting your snack cakes crushed.

For example, I remember the day I opened my insulated bottle to pour my milk and out came CHOCOLATE milk! Mom had my attention. Yeah, making sure I had milk to drink showed she cared. And for a 9 year old that’s all well and good. But chocolate milk? Well that just moves mom up on the list of “stuff that’s swell”. And from that day on, there was a little twinge of excitement when I opened my lunch drink. Problem was … it never happened again. After a while, the slight twinge of excitement that came with opening my drink … disappeared.

Lesson Learned: Every now and then, you have to change it up to keep the excitement alive. Putting a different type of juice or chocolate milk in my lunch one day every three weeks would have done it.

By the same token, if you’ve been sending the same old postcard announcing the “Sale of the Month” … next month try sending the card in an envelope instead. Better yet, send it along in an envelope with a 25 sheet sticky notepad with your logo, name and number imprinted on it.

Think about that for a minute from the receiver’s standpoint. You’ve been getting a postcard from LMNOP for 2 years. SUDDENLY, you get an envelope from LMNOP. You’ll open it with renewed interest. Why? Because you don’t know what’s inside. Something unexpected and out of the ordinary happened. But because the same old postcard in an envelope could be anti-climactic, you want to include a little “excitement enhancer” with an inexpensive sticky notepad.

Mom’s lunches weren’t all bad, though. Part of effectively changing your approach is understanding that while an apple, an orange and a banana are all fruits … they are different fruits. Mom added variety to my lunchbox fruit course by constantly changing the fruit. She did the same with the veggies, alternating carrots, celery, sweet peppers, radishes and pickles. Similarly, a postcard, an envelope and a package are all direct mail, but they’re different. The same way a pen, a note pad and a refrigerator magnet are all promotional products — yet different. Even with postcards, you can change the design while maintaining the integrity of your corporate identification.

And now the main course — the offer! Mom knew I would be ok with ketchup on bologna even though I preferred mayo. Mustard is fine on pork/ham. PB &J was fine. Egg salad would fly like a lead balloon, sandwich spread was great and I’d eat anything with cheese on it …. except PB&J, hold the cheese, please.

Lesson Learned: Want to keep your target relatively happy and interested? Get to know them, keep changing the main offer and give them what they like.

What do you know about your clients and prospects? Do you know what they like, how much they buy or how often they buy? For small retailers it can be as easy as utilizing a punch card program. Swipe type cards coupled with the right computer program can allow you to capture a lot of useful data. But even the smallest retailer can send/give a survey and reward respondents with a low-cost, high perceived value promotional item. This is an excellent way to start or expand a database.

Change the main offer. Even if all you sell are chairs. Change the featured chair. Tell why it’s a great chair – features and benefits. Tell them something they don’t know. Give them something they can sink their teeth into.

Finally, the treat! Whether it was a piece of candy, a snack cake or a fruit pie, I always looked forward to the treat!

Lesson Learned: Treat your clients, customers and prospects. Treat them to a mint (regular and sugar free) at the cash register, have fresh coffee and hot water for tea available, have stickers or waterless tattoos available for the kids. Train your staff to treat customers and prospects like they are welcome. Treat them … like your business depends on them.

Using Promotional Products As Retail Babysitters

I almost laughed out loud. A clerk tried to explain the features and benefits of a hair dyer to a woman who had a small child with her. The clerk’s sales attempt was interrupted every 20 seconds with, “Mommy, look at this!”, followed by mommy’s horrified look as she foresaw three possible outcomes: 1) Junior was about to maim himself; 2) Junior was about to maim someone else; 3) Mommy was about to spend way more than she intended on something that she didn’t want — that was about to be broken into at least 5 pieces.

Since it wasn’t my kid, I found it hilarious. The salesperson was exasperated. And mommy? Well, mommy finally said, “hell with it”, took Devil Child by the arm and exited the store after a carefully stacked display of towels suddenly became un-stacked — because Junior wanted the towel on the bottom.

When children hinder the sales process, salespeople can’t effectively do their job and profits suffer. Smarter retailers know they MUST occupy the children if they want mommy and daddy’s attention. That’s where Retail Babysitters come in.

For a promotional item to serve as an effective Retail Babysitter it should meet the following criteria:

1) Be age appropriate;
2) Be clean and mess free;
3) Consume children’s time.

A fourth criteria that, while not mandatory to keep kids from sabotaging your sales efforts, is VITAL if you want to get the best R.O.I.:

4) Whenever possible, Retail Babysitters should contain a tangible component to aid in the continuing promotion of your business or service off-premise.

Logoed items that meet the above criteria include stickers, sticker sheets, waterless tattoos, coloring books, crayons, your letterhead and custom activity sheets.

Businesses such as flooring showrooms, vehicle dealerships and furniture stores where children remain visible, can create a children’s area with carpet, a table and chairs. Suggesting to small children that they make a card or picture for mommy and daddy can work wonders. You can provide your letterhead, 8 1.2″ x 11″ sheets of construction paper, logoed boxes of crayons and logoed stickers or sticker sheets.

Waterless temporary tattoos can also be used in this way as they transfer well to paper products as well as the skin. Themed coloring books with your imprint on them along with the crayons are another good option.

For older children, create custom activity sheets. For instance, the sheet for a flooring store could contain a word search where kids search for words such as flooring, carpet, vinyl, etc.; a word jumble; a maze and other activities.

If you can’t create a Kid’s Corner, placing a coloring book & crayons with some stickers and waterless tattoos in a logoed paper lunch bag can fill the bill. Many kids will sit on the floor next to the parents, look through the bag and begin to apply stickers, waterless tattoos, use the coloring books or decorate the paper bag.

To aid in off-premise promotion of your business, offer a monthly coloring contest. The kids either finish a coloring book picture while at the establishment or finish it at home. The parents can drop the finished picture off later. (This gets them back in the store). Pictures are displayed and once a month, one or more winners is chosen and goes up on the winner’s wall. Each child who turns in a drawing gets an entry prize of some sort with the monthly winners getting larger prizes. (Monthly winners must come in to claim their prize.)

To provide the most benefit to your establishment, all prizes (water bottles, plastic flyers, knit caps) carry your logo and contact information. You can also get lot’s of play out of featuring selected children’s drawings in your monthly newspaper/print ads and on your website. You can also use the drawings to create a custom business calendar.

If you work with a competent promotional products consultant, they can be on the lookout for and bring select items to your attention that are on closeout or are seasonal specials. This will also serve to keep your prize selection fresh and seasonally appropriate.

Children can be a salesperson’s worst nightmare. But with a little thought and the right promotional products to serve as Retail Babysitters, children can actually become an asset as you use them to leverage favor — and sales with the parents.

Strategy, tactics, methods? Which one???

I have fielded a few enquiries over the past few months on how to market products and services and have noted there are a number of organisations that have started a business but had no ideas about the sales side, what tactics, strategies and or methods they will use to get people to spend $$ with them.

step 1. Know that you need a plan of action.

step 2. Know that you NEED to build a relationship with people so they trust your organisation enough to want to buy from you.

step 3. Find out what their needs are, then propose a solution.

step 4. Take time to develop all this and get it running… otherwise you will be chasing your tail…

Hope that helps!

Time For A Business “Forms Review”?

When was the last time you updated your business forms? This issue came to light recently as I sat in a doctor’s office filling out forms. While I wasn’t there because of a pain in my rear, I was quickly developing one.

For starters, there was barely enough room to write my first name, let alone my middle and last name. Where I was to put ‘city” there was only enough room to put the first four letters of Butte. And I was only able to squeeze in 3 of the 5 zip code digits. To make a long story short, no one manufactures a pen with a fine enough point to allow me to squeeze in the information the form asks for.

Then I get to the medical questions. Half the stuff they ask, “if I’ve ever had’ — I just now developed as a result of trying to fill out the form, including eye pain, double vision, a headache and anxiety.

Then I read the following: “Have you ever had any of the following problems?”. Really?
Do they really mean

    ever?

1) Frequent Urination. Well, yeah. I mean, you simply can’t pound a six pack and not have frequent urination. 2) Testicular Pain or Swelling. Again, yeah … there were a few times in gym class during dodge ball I thought I was going to swallow my eyeballs. And, I don’t know any father who hasn’t fallen victim to an over-zealous 2 year old with a “cute little plastic baseball bat”. I’m rolling on the floor, writhing in pain, can’t catch my breath and my wife’s telling me to “man up”, get over it and take care of some heavy-lifting in the garage.

But seriously, when WAS the last time you updated your business forms? It may be time for a “forms review”.

Is there really enough room for anyone, including the elderly and those with arthritis, to easily fit their information in the space provided? Pretend your name is Samantha Allison Jamison-O’Hara or Johnathon Abernathy Wellington. Can you really fit a long street name and an apartment # in the address line?

Room to write is one issue. Another is relevant information. If you’ve been using the same forms for a number of years, they may be outdated. Many forms created years ago weren’t designed to capture “Late Trend” information such as e-mail addresses, cell phone numbers or allow for blended family name or female hyphenated name issues. A “forms review” is the perfect time to address these issues.
Seek input from your patients, customers or clients — those who must fill out the forms. Are the questions really clear? Is the sequence of the information asked for logical? And while some comments and suggestions will be totally irrelevant, by and large, you’ll end up with some quality input. It’s also a great PR move.

Your patients or customers will feel like they have some ownership in the form and it will create goodwill. You can even add a line at the bottom such as, “This form was designed with the thoughtful input of our patients to be as user-friendly as possible.”

In addition to having your office staff sit down and actually fill out your office forms, ask them if they’d improve anything. It’s possible they’ve been hearing complaints for months or years and simply smiled and nodded knowingly to the complainers.

Once the forms are redesigned, make full-size copies and have people actually fill them out and evaluate them. Have the staff do the same thing over a couple day period. Often, errors are overlooked in the rush to get it done. Take the time to do it right, because if past performance is any indication of the future, you’ll be using these new forms for years.

Trade show ideas to sit up and take notice of.

Trade shows and expos are the bane of many business peoples life that has to contend with them, from the organising, the results required, to staffing the stall, then the logistics, the giveaways, the data base and so on.

And what if you get asked to do a talk? Ohh it can all get too hard.

The aim of the event should be rock solidly clear, perhaps it’s to gather details of people who qualify to be prospected to. Maybe its to generally spread the word about a new product or service and you want them to go to your website to find out more. Either way have an aim…

Well here are a few pointers to give things the edge, (in no particular order) Remember a trade show is all about presenting the company in a good way (PR) and getting leads (preferably QUALIFIED leads).

  1. Be open - Chatting to people in an open and friendly way. Hi how are you instead of “Want to see what we can offer?” Often the good guys stack questions to get you started and then can’t stop. Make it easy for people to interact with you, don’t sell them, chat to them with the aim of building the relationship.
  2. A give away prize of a really decent bottle of red wine… over $45 value. “ People give away cheap stuff all the time, but a good red can be a great winner for those that enjoy a red, for those that don’t, offer an alternative”. I also suggest you avoid giving away your product, after all you want the chance to sell that. Remember it’s all about selling so you can make a profit. But entice people with a decent give away. The aim is to cause them to take interest.
  3. A non stop talking ‘brochure’ – Female/male, model material, “sex sells…” There can be a video of the product in the background and they are the eye candy and mouth piece all rolled into one. Sorry but it works… Some will say this is sexist, yet I still see it at trade shows all over the place, some do it better than others.

    Think about it, your target market may well want to chat to a young lady or guy that looks stunning rather than a stuffy suited CEO or some Sales Team sent to “prop things up” or because the “CEO wants to look good…” It’s about the company’s image not the CEO’s. Then use this relationship builder to  get information from the prospect, test to see if they are interested in what you offer and then go the next step in the process and getting more data of value for a follow up, or not…

  4. Give these out freely-ish – Qualify the prospect first hough… A bright cap with a message and your logo, a brightly coloured lanyard with a story on a card fitted to the end (story and logo on the card).  Make the card numbered for a prize every half hour or so…  It causes them to want to come to your site and get one.

    Swap a business card or their contact details to get any of the freebies (If they are in the market for what you provide). This builds your presence at the event for more than just a display, people see hats, lanyards, etc all over the place. Note some items you might want to give away might be passe’ (some bags, and brochures can do that!) so make it stand out, after all you want to be remembered, RIGHT?

  5. Think about the message you want them to remember – Perhaps the trade show is a starting point or even a midway point if you can send them info before hand (knowing that you have a niche market), “See you at the show”. It’s all about the relationship that is being built, so build it well, from start to finish.
  6. Create a buzz - As Seth Godin says, “Create a Buzz but have it lead somewhere…” If there is a funny or memorable thing that happened at the event that people will remember, play on that afterwards in a follow up mail, (You are going to follow up on the leads yeah?)

    Want to create a techno aware buzz. use QR codes printed out on a sign, a promo gift or whatever, so when the people come by your stand you have a great way for them to link to an online demo of your product or services, or even just your website. This can make it easy fro them to keep in touch with you.

  7. Think “What if…” – You add a section to your web site so they can log in when they get home to discover more ways you can assist them (7 key points I did not tell you at the trade show…) they need to use a login that they can only get at the trade show and its on the lanyard. Make it valid only for 10 days on from the trade show and that’s it, so it has a sense of urgency to it, you read the stats and see how it went.
    - What if those that do not go to the show but are in this niche were to see a short sharp video or power-point to get a feel for what they missed out on.
    - What if they could get some other key points with another login to another section so the Co could see which one generated more leads…
    - What if you offered (even those that weren’t there) a life changing opportunity if they use your services (it’s a top secret educational holiday for 10 people on a tropical Isle with a guest speaker on communication and personal development skills training, or info on shares or investing or whatever your business offers.) Obviously for big-ticket items… land, buildings etc.

Oh and what should be in the display? How about a deck chair with a sign that says gone fishing! Some of us are too busy enjoying life to be here right now, want more info ask me how, then dress the sales team in Hawaiian shirts and have them wander the place giving out freebies in exchange for their business cards. (They can ask a simple qualifying question or three to make this work well).

So take the stress out of the situation and have fun, be seen as the one to make the event a breeze, enjoyable and exciting while letting all the others stress about the situation. Be creative, be open and think about getting results not just sore feet.

Best Business Links on the Web

I was checking out our Technorati rank today and saw that Adam Brucker; Founder and Managing Director of Criterion Advisors, a training and consulting firm based in Boulder, Colorado has named our site in his list of 143 Of The Best Business Links On The Web.

I thought that was fanatasic (of course) and headed over to have a look at the list. To my great delight we were amongst company the caliber of Tom Peters, Seth Godin, Trump, Copyblogger and 138 other great resources!

Very flattered and humbled, thanks Adam.

While I was there I had a look around Adam’s blog;The Tough Questions Blog. A great resource and worth a look.

The tough questions are:

Is what you are working on:
1) …Audience Centric?
2) …as Simple as it could be?
3) …Valuable enough for all?
4) …Real, Authentic & Genuine?
5) …of high enough Quality?
6) …Remarkable in any way?

The tough Questions Blog is full of real examples of great answers to those questions. Real case studies and sometimes just Adam’s point of veiw.

Adam is also working on a book due for publication in 2008, he actually asks for submissions for it, maybe your business can answer the tough questions well enough to be featured in print?

Thanks again for your vote of confidence Adam, for everyone else, check out Adam’s blog and ask the tough questions!

Procrastination

“Don’t put off for tomorrow what you can do today.” (My Mother, ever since I can remember.)

Procrastination is like a virus. It creeps up on you slowly, drains you of energy, and is difficult to get rid of if your resistance is low. Procrastination is a close relative of incompetence and a first cousin to inefficiency, which is why their marriage is taboo. These suggestions will help you conquer the virus:

1. Give yourself deadlines. In moderation, pressure motivates. Extreme pressure debilitates. Set appointments, make commitments, write out your goals, and otherwise develop the determination to succeed.

2. Don’t duck the difficult problems. Every day we are faced with both difficult and easy tasks. Tackle the difficult ones first so that you can look forward to the easy ones. If you work on the easy ones first, you might expand the time that they take in order to avoid the difficult ones waiting for you.

Many people put off difficult or large tasks because they appear too huge to tackle in a reasonable period. They feel that if they start and complete the “large” task at one sitting, it will prevent them from accomplishing any of the other tasks they have to do on that day. The answer to this problem is to break all large or difficult tasks into their smaller subparts. Then, you can do each of the subparts of the larger project over a series of days, if appropriate.

3. Don’t let perfectionism paralyze you. This is a problem that many writers have when writing articles or books. They sit with pad and pen in hand waiting for the “right” words to come out. What they are doing is avoiding the process of writing. Be prolific in your activities. You can always go back later and polish those things you are unhappy with. Better yet, you can delegate the polishing to someone else.

Because humans are so susceptible to procrastination, you must work at building up your immunity to it. Effective action is the best medicine.

The Power of Storytelling

I’ll never forget the day I decided to quit my stable $50,000 a year job. Candy, the older assistant who really ran the company, had the radio on in her office. (She actually bossed me around sort of like the Meryl Streep character in “The Devil Wears Prada”. But most of the time she tolerated me. And today she actually invited me to listen in.) The news was blasting the unfolding details about the Columbine tragedy. It was unthinkable. Horrific. I jumped on the Internet and began following the story of two social outcasts plotting out an evil plan to kill their fellow students and teachers. I was especially upset because I had two young sons in elementary school while I was stuck behind a desk, unable to leave.

See when my boys, Justin and Chase, were first born in 1990 and 1992, I was a stay-at-home mom. We spent everyday reading, going to parks, visiting museums – just hanging out together. It was terrific. But with my divorce in the mid 1990s, I was forced to go to work each day, leaving them in the YMCA after school care program. I realize I’m not alone – a lot of parents have to do work outside the home to make ends meet. But my oldest son had a serious case of ADD and emotional immaturity. I was warned by two of his preschool teachers that he was a child who REALLY needed his mother or he could self-destruct…like those kids at Columbine.

That was the day I realized I couldn’t continue being away from my kids anymore. I had to find an escape. It took some research and a leap of faith before I pulled together enough courage to quit and become a full-time writer. It wasn’t a straight path to success but that is the story of why Red Hot Copy was born.

Stories are wickedly effective in getting attention. They work in conversation. And they work like gangbusters in copy. Why?

  1. Stories boost credibility. In order to tell a good story, you had better know your stuff. When your expertise is illustrated in a story you are more believable.
  2. Stories spark emotional connection. We buy from an emotional state of mind, not a logical one. And dry facts seldom get us worked into an emotional lather the way stories do.
  3. Stories can explore the pain of a problem. If you’re looking to paint the picture of suffering and agony in order to contrast how you or your service can be the solution, nothing does it better than a juicy story.
  4. Stories make the prospect trust you. Whenever we hear a story, by nature we look for connections to our own lives (after all, it truly IS all about “me”). That relating slashes the timeframe for bonding. And we all do business with those we know, like and trust.
  5. Stories bust through sales resistance.  Nobody likes to be sold to. But we don’t mind kicking back and listening to (or reading) a story. You’re much more likely to keep the prospect’s attention by telling a story than hitting him or her over the head with hype.

So for your own story inspiration, pay attention to little events that happen to you. Get in the habit of writing them down every day in a notebook you dedicate just to stories. (Type them if you like but it’s been proven there is a connection between writing things out by hand and brain stimulation.) Don’t edit at first. Just get it all out there.

Over time, you will start getting more concise. The point is to create a habit. It will take a little practice at first, but the payoff is huge.

Better Idea Generation Look Beyond The First Right Idea

I walked into the office of my Chiropractor/Acupuncturist and signed in. There on the desk were three pens. One looked like a syringe, another was a crooked pen and the third looked like a bone.

“What are these,” I asked, knowing full well they were pens.

“They’re pens,” the doctor replied. ” I’m trying to decide which one to promote my practice with. What do you think?

It took me a minute to respond. I was dismayed that someone was trying to sell him such cliché’ ideas. Who ever this someone was, had little understanding of the good doctor or his practice. I was also a little irritated that he hadn’t called me in the first place.

“Let me guess,” I said, holding up the syringe pen. “Our patients love it when we needle them.”

“Yeah,” he blurted out in amazement.

I held up the crooked pen and said, “We’ll get you back on the straight and narrow.”

“Well, yeah,” he exclaimed.

I picked up the bone-shaped pen and said, “The imprint involves the phrase no bones about it.”

The doctor came to the sudden realization that the ideas he thought were so clever only moments before, were neither clever or original.

“You’re always talking about blood flow, energy flow and balance, that’s your message.” I said. “So when it comes to your promotional marketing, why is your message suddenly bones, needles and crookedness?”

I told him if he wanted ideas that supported his message and what he was really about, we’d have to look beyond the obvious.

Too often people stop after the first idea they develop when searching for creative ideas to promote their business, event or brand. And while the first idea may indeed make sense, these ideas are usually cliché and tired. But by digging deeper, better promotional marketing ideas can be discovered. The key in this case is to focus not on the “tools of the trade” such as needles and bones, but to focus on the philosophy of the doctor: balance and flow.

Several promotional marketing ideas came to mind. Imprinted mugs and imprinted packets of tea with multiple tea bags inside. Patients could think of the doctor numerous times when they enjoy the tea. And, he can always offer them more tea bags on return visits, reminding patients to share with a friend.

Mugs make great sense for doctors and other medical professionals. They serve as a nice handout to first-time patients. But often their real promotional marketing value becomes evident when a few mugs are stored at the local florist. When the doctor learns of a patient illness, an arrangement is created and delivered in the doctor’s imprinted mug. This also works great for congratulatory events.

As far as pens go, there are pens that contain a liquid with a custom float inside. As the liquid flows back and forth, the logo or some other icon flows back and forth as well. A blood flow or energy flow message is now appropriate.

Stretching is also an important part of a Chiropractic therapy regime. So an exercise band might fill the bill.

Then I thought of bandannas. Bandannas are being used creatively in a broad range of venues. Festivals, communities and businesses are printing maps, schedules and take out menus on them. Along that line, a Chiropractor or Acupuncturist can imprint a map of the body on a bandanna. The map could show how and where an imbalance creates pain. Or I could show acupuncture points and to what part of the body those points relate.

Thinking creatively is something that can be learned.

There are two books I discovered early in my career that have been especially helpful in generating new and better ideas for my clients. The books, both by Roger von Oech, are, “A Whack On The Side Of The Head” and “A Kick In The Seat of The Pants”.

As for the Chiropractor? We co-branded a body-map themed bandanna with other businesses such as a fitness center, a drug store and a massage therapist to offset the higher cost of the item.

Perfect! Creative, relevant, useful and affordable promotional marketing.

7 Surefire Tips to Make Your Order Page Work Harder

So your prospect, Mary, is sitting at the computer reading your compelling sales letter. She’s convinced she needs your product. So she clicks on the order link, with her credit card next to the mouse. She’s taken to the order page. What she sees next makes her change her mind and click away. Can you prevent bail out at the crucial moment of ordering? You betcha!

Here are 7 surefire tips to make your order page work harder for you…

1. Check marks the spot. Add a check box with a big, bold “Yes! I’ll take it! I understand I get blah, blah, blah.” For extra impact, consider adding a red border around the box so it stands out.

2.  Repeat yourself. Remove all doubt about what the prospect gets for her moolah. List all bonuses and the guarantee (if there is one). Include directions on when and how the product will arrive. Hold her by the hand and take all the mystery out of the order.

3. Be kind. Remind. We all want to feel like we made a great choice. You already know how cool your product is. Let her know it too. Something as simple as, “You’ve made a smart decision. Imagine how much your life will improve with this widget.”

4. They like you! They really like you! The order page is a natural place for a stellar testimonial. As my friend Jonathan Mizel (one of the original Internet marketing pioneers) told me, “It’s not over until they actually order.” Consider adding audio as well. www.redhotaudio.com Studies show it adds a human element to your testimonials.

5. Type the easy stuff first. Psychologically the credit card fields should be at the bottom of the page after the prospect’s name and address. Once she starts typing, the sales resistance goes down and the buy in begins. (Note: One Shopping Cart does this by default.) www.clickstartcart.com/

6. Give ‘em options. Some people are still nervous to reveal their credit card info online. If you don’t have alternate methods of ordering like by fax or phone, you could be leaving a lot of money on the table. Marty Foley (http://www.convertmoretraffic.net) suggests you reassure your prospect that your security (SSL) has “bullet-proof encryption”.

7. Wait! Don’t leave! We all hate pop ups (and many are blocked). But they work. if the prospect clicks away, why not add a pop up box with another offer, like the downloadable version at a cheaper price? After all, she’s leaving anyway. What do you have to lose? Tom Antion does this masterfully at www.wedding-toasts.org. (By the way, for an unblockable pop up ad, I recommend the one I’m currently using on my website by Ad Impact at www.red-hot-copy.com/recommends/popup).

These improvements should take less than 30 minutes to put in place so there really is no excuse for putting them off. Tiny tweaks to your copy go a long way toward improving your sales. Never stop improving.

Strategies for Building Your Business

How do you know which strategy will grow your business most effectively in the short and long term? Market penetration, market extension, product development or diversification are the primary strategies for building your business. You can also grow organically (growth in your own business) or by acquisition (of another business). This article summarises what these strategies are, and when you would be most likely to use them.

Market penetration is based on taking the opportunities to sell more of your products or services into your existing market, or penetrating deeper into your market.

Since it costs on average 5-10 times more to source new customers than to work with your existing customers, it makes sense to adopt this strategy if you can.

It will be most applicable if:
- You have a reasonably large base of potential customers in your existing markets
- There is an opportunity for you to sell more of your products/services to your existing customers, and to sell to new customers from the same existing market segment
- You want to sell more of you existing products/services
- Your products/services are still competitive

How to implement this strategy:
- More aggressive promotion and marketing
- More, or more effective, channels to market (whether direct sales or via third party distributors)

An example of this strategy would be Telstra and it’s mobile service. Telstra has penetrated deeply into its existing market (Australia in broad terms), using extensive promotion and advertising, and a continually expanding distribution channel of resellers and its own retail outlets. As a result, it has the largest share of the mobile market.

Market extension is when you identify new markets to sell your existing products and services into, whether they are new geographic markets (interstate, regional, international) or new segments in the same geographic market.

It will be most applicable if:
- You have secured a strong customer base in part of your defined market, and still have other areas or segments that still offer opportunities to you.
- You are reaching saturation in your existing market (you have the dominant share)
- You are able to access new markets through the right distribution channels or through your own presence in those markets
- You have the cashflow to fund the time and cost it takes in breaking into new markets
- You have researched the market thoroughly and understand the potential gain and the risks
- You have the ability to service those new markets well

A simple example of this is when companies open offices or branches interstate, to replicate the success they have had in their own market.

Product development is when you develop new or improved products for your existing markets. Product development may take the form of a new product altogether (for example a new software package), an extension to a product (for example a new feature set/enhancements to the existing software package), or a product add-on (for example, a new software module).

- Products and services are often developed when there is customer demand for them, or when technology results in newer versions being available or created by your competitors, or when you have a great idea and research indicates there would be a market for it.
- Product development requires funding, planning, research, testing, marketing, selling through appropriate channels and more testing.
- If you develop new products or services you must do so objectively, and listen to your customers, take notice of the market research and feedback, and be honest about how competitive your new products will be. Don’t waste time or money launching products or services that won’t sell, or won’t sell enough.
- Product development must be an ongoing process to some extent, as no company can survive on an unchanging product or service, year in and year out.
- Generally it’s fair to say that if you don’t develop and enhance your products, then your competitors will and will overtake you.

An example of somewhat extreme product development is Coca-Cola now selling Lemon Coke, Caffeine-Free Coke, and Vanilla Coke into its existing markets, alongside regular Coke and Diet Coke. This strategy has similarities to the one used back in the ‘80s, when Coca-Cola had Classic Coke, New Coke (when they changed the original formula), Cherry Coke, regular Diet Coke, Caffeine-Free Diet Coke, Tab, Caffeine-Free New Coke and Caffeine-Free Tab. It created a lot of consumer confusion, and eroded the brand power of the original Classic Coke.

A simpler example of product development is the breakfast cereal manufacturers developing breakfast cereal bars, for breakfast ‘on-the-go’.

Diversification is the strategy of developing new products for new markets. This strategy requires a cautious approach as it is based on many unknowns: a new market, an untested product, probably new distribution channels, and probably existing suppliers already competing in the target markets.

Use this strategy if:- you have a large budget for product development and market research
- you can support this strategy (and the time it takes to start generating revenue) with existing cashflow from the business

Acquisition is a strategy used to fast-track business growth by acquiring, rather than building, new business. You may acquire another company for several reasons:
- to acquire their customer base
- to acquire their revenue and profits
- to generate economies of scale (and reduce costs) for the combined entity
- to acquire their products
- to acquire their expertise
- to access new markets
- etc.

The acquiring company retains overall control of the combined business, and may agree to buy all or part of the other business. Future articles will cover some of the key considerations regarding acquisitions.

Learn to Manage Interruptions

Managers are especially torn between trying to be both accessible and productive. They want to be modern, sensitive bosses who will hear out customer complaints and employee problems — but they also have planning to do, projects to complete, paperwork to handle, goals to meet, and higher-ups to satisfy.

Here are some techniques for striking a balance:

- The telephone, Alec Mackenzie suggests, is one of the biggest time-wasters. He gives several strategies for dealing with interrupting phone calls, such as call screening, voice mail, and the like. However, perhaps the simplest solution is to put a three-minute egg timer on your desk. When the sand runs out, you know to halt diplomatically all but the most critical of calls.

- An open-door policy is fine, but it can destroy your efficiency if taken too far. Roger Dawson, in 13 Secrets of Power Performance, offers numerous ways to lessen drop-in visitors. One, arrange your office so you are not readily visible and thus a target for people passing by with time on their hands. Another, set a block of time — usually early in the workday or near the end — when employees do a lot of socializing, and make that your official “closed-door” period when you can hole up and not feel guilty.

- Go to lunch at an odd hour; say 11 a.m. or 1 p.m. Not only, Dawson believes, will you get a better table and service at the restaurant, you will be working when everyone else is out to lunch, and will therefore minimize distractions. Thus, your productivity will soar.

Networking – How to make profitable relationships in 7 easy steps.

Networking is not just about numbers, it’s about relationships. It’s quality over quantity. It’s not about meeting as many people as you can; it’s about helping as many people as you can.

We network to create mutually beneficial relationships with our peers, clients and potential clients.

So how has it come about that networking has ended up with a slightly tarnished reputation? Why does networking often conjure up images of super keen network marketers or sales people shaking hands and thrusting as many cards as possible into as many hands as possible whilst asking, “How can I help you today?”.

Perhaps it has to do with the fact that too many people have used just that strategy too many times before, and it is what we have come to expect from all the “meet and greet” networking events we are invited to.

So, how do we network more effectively (translate; profitably)? Let’s break it down into seven easy steps.

1. “It’s the vibe man…” Find the right group for you.

Find the right group for you and your business. If you target market are new mothers for example, a nursing mothers group will be more effective for you than the local Chamber of Commerce.

Don’t just limit yourself to organised networking events, what about trade shows or expos, trade association events, and education events.

Think of who your clients are and where they will be. If your target market is real estate agents, consider joining their trade association as a supplier or service provider.

Focus on quality over quantity, getting the right type of prospect is more important than getting in front of lots of prospects.

2. “I can write it down on this serviette, mind the mayonnaise…” Carry cards.

This seems kind of obvious doesn’t it? Believe me, I wish I had a dollar for every time I was at a networking event to find that the person I just spent 10 minutes with doesn’t have a card to give me.

Carry cards with you all the time. Have some in your pocket, in your car, your partner’s car, your office, your gym bag, you get the idea.

My family often kid me because I will always have a card handy, even at family functions. Why wouldn’t you? You never know when the next big job is going to come from.

I am not suggesting you thrust your card under the nose of everyone you meet, far from it. Merely suggesting if you don’t have a card ready when you need it you may miss an opportunity.

3. “Nice guy, bad breath…” Make a good first impression.

First impressions count, and you only get one chance.

Be on time. Late is late, on time is on time.

Press your clothes, brush your teeth and hair, and don’t drink before networking. At some stage you may be asking this person for a sale, you must make a positive impression the first time you meet them.

Smile, shake hands, look people in the eyes, and be politely confident.

Pay attention to the other person, listen carefully, and take an interest in them and their business.

4. “Nice guy, what did he do again?” – Know what you can offer

The common term for this is an “elevator speech”, that is, I speech that you should be able to reel off in one elevator ride and clearly state what you do to a stranger.

A big mistake with this type of speech is to forget the WIIFM rule (What’s in it for me?) An elevator speech filled with industry jargon will only confuse the person you meet.

Keep it simple, and focus on the benefits you can provide with your service.

State the “What, Who, & Why”

What you do, Whom you do it for, and Why you do it.

For example; “I work with medium and large businesses to help increase their sales and profits by providing targeted promotional campaigns using branded merchandise”

This will probably prompt the listener to ask for clarification, if they do, tell a story, people like stories.

For example; “One of my clients sells weed control chemicals to retailers whose target market is farmers. They wanted to increase sales of a particular weed spray, so we provide them with a trade loader campaign. By purchasing two bottles of the weed spray instead of one, the farmer was given a free gift, a branded woollen beanie. This doubled the sales of the weed spray for that season, all for the cost of a woolen cap!”

Remember though, it is great to be great at what you do, but the prospect will be interested in what you can do for them, so listen carefully for clues….

5. “She didn’t hear a word I said…” – Listen more then you talk.

My grandfather used to say, “You have two ears and one mouth, therefore you should listen twice as much as you talk”

Carefully pay attention to what your prospect is saying.

Importantly, this is the time you can be mentally checking off your qualifying list and deciding if you wish to do business and pursue the relationship with this person, if you are not listening you might miss some important clues.

Make eye contact, remember their name, use affirmative gestures like nodding or inclining your head.

Ask open ended questions to encourage your prospect to clarify points for you.

At the end of the night, you may just be the most memorable person they met that night, just because you listened to them more than anyone else.

6. “I must check his website out…” – Be a resource

Be generous, you reap what you sew.

If you can, refer business to the people you meet, offer them advice if appropriate, and volunteer for the board or organising committee or a community project.

Remember networking is all about building relationships, not instant results. The more generous you are with your knowledge, time, or effort the more you build relationships.

A perfect example of that is this website and forum. By building a free resource for my target market, I am building relationships with people from all over the country and world. The long term goals will be rewarding and make up for all the late night sessions at the computer!

Be available and be a resource, the “go to guy”

7. “I hope they call me…” – Fortune is in the follow up

This is an over looked but vital step in networking. The follow up is vital as another step in the marketing process.

It is said that it take 6-8 marketing contacts to build a relationship with a potential client. The follow up can be probably the most important one.

The day after you meet the new prospect, drop them an email or a phone call or a scribbled note on a “with compliment” slip.

Thank for taking the time to talk to you, mention some points they talked about, for example “Good luck with that large contract, I hope you get it” This shows you were actually listening.
Keep it short and sweet, and very importantly ask for their permission to add them to your contact list.

Australian law (check your local laws) allows you to add a person to your email list if you met them networking, but only if you have verbally asked them to do so. By asking in an email, you get it in writing.

Then keep in touch via email, letter or phone call in the future, remember you are building a relationship.

Networking doesn’t have to be difficult or awkward, lets face it, all you have to do is find the right people, carry a card, look presentable, know what you can do, listen, be helpful, and then write an email.

With a small amount of effort you can really make yourself stand out from the handshaking, card spewing, networking sharks, and start building relationships.

The 7 Critical Steps You Must Take Before Writing a Single Word of Copy!

Okay, you know you have your product (or service) in front of you. Now it’s time to get the word out with an attention-grabbing sales letter. But where do you begin? Whether you hire someone to write your copy, pass it off to a staff member or learn to write it yourself, you need this checklist.

What Steps to Take Before Writing Your Sales Letter
One of the biggest misconceptions new clients have when they come to me is I can whip out a sales letter in a few days. Wrong, wrong and wrong. A lot of preparation goes into writing copy. I spend on average 50% – 70% of my time PREPARING to write copy. If you don’t do your homework, the chances go up exponentially that your copy will fall flat on its face. Use this simple checklist to get you prepared for writing your own sales copy.

¨      Use the product or service yourself. I wouldn’t dream of writing copy about something I had never experienced. (If it’s your product, you may want to let someone else test it, then interview her about her experience). It’s one of the fastest ways to get a complete understanding of its strengths and weaknesses.

¨      Research your target market thoroughly. If you know anything about the way I help others write their own copy, you know about the “tarket” concept. Basically it goes like this. Segment your market down by age, income, marital status, etc. Then write out a detailed description of ONE PERSON in your target market – your “tarket”. When you write, speak only to that person.

¨      Spy on the competitors. Make yourself a customer to your competition. Then study how they handle marketing and customer service from A to Z. Sign up for their ezines, study their websites, collect their direct marketing campaigns. Learn to think like they do. Soon the differences between your company and theirs begin to reveal themselves. Your unique selling position pops its head out!

¨      Anticipate objections by writing out the FAQs ahead of time.  Put yourself in your customer’s shoes and think like she does. What questions come up for her that would stop her from buying? Expect those frequently asked questions to come up and address them in your copy.

¨      Identify the features and benefits. We already know people buy more on emotion than logic. So have a list of what your product or service does (features) and how each feature makes your customer’s life better (benefits). The more you can stimulate an emotional response in your client with benefits, the deeper the connection goes.

¨      Collect compelling stories from the client. Nothing pulls us in psychologically more than a good story. Humans are a storytelling society. It’s in our genes. So give them what. Get the reader entrance by your copy with a hard hitting short story.  Then connect it back to what you’re selling.

¨      Gather testimonials from happy customers. How often do you read a testimonial about how badly this product stunk? Not very often. Testimonials are designed to increase credibility. To put a face on people who have had success with your product. How it made them richer, happier, thinner. Let them speak for you. Your trust quotient goes way up!

If you follow each of these steps thoroughly BEFORE you sit down in front of a blank screen, you have all the elements you need for a successful sales letter. I know. I know. Putting the pieces to the puzzle together can be easier said than done. But no matter what your skill level is at today for writing copy, we all start from these same basic steps.

5 Hot Spots to Tweak for Higher Conversion Rates

All successful marketers know the sale comes from the words or the copy. While the traditional definition of copy is “salesmanship in print” I actually take a broader approach. Copy is used in ALL your promotional sales and marketing material. That means any place there are words about your business there is copy.

So it’s EVERYWHERE. Some people will drop loads of cash on website design or graphics, but baulk at learning the one skill that’s a veritable silver bullet when it comes to boosting income fast – tweaking the copy. Don’t make that mistake. Your business is too important.

Here are 5 targeted hot spots any entrepreneur can tweak copy to start raking in the green.

HOME PAGE WEBSITE COPY

Your home page or index page is the most important one on your site for two reasons. First, it’s your welcome mat. It explains what the visitor is going to find on your site. Hopefully there’s enough information to entice him to stick around and check out other pages on your site. Second, the home page carries the most weight with the search engines. Good copy can attract search engines while strategically sprinkling keywords and keyword phrases around that get your message across.

Things to tweak:

  • Headline
  • Opt in form for ezine, etc.
  • Privacy policy on opt in
  • Add audio

SALES LETTERS
A good sales letter is at the center of most successful marketing campaigns. I call sales letters the “mother of all marketing” because they have all the elements you need for effective promotion. You can chunk it up to use it for descriptions about your product on the back cover, in ads, in mailings…the possibilities are endless. But you have to walk a fine line between over-the-top hype and grabbing a prospect’s attention. There’s a definite art to writing a successful sales letter, but it’s not ‘rocket surgery’, as I like to say. (I’m famous for unknowingly mixing my metaphors.) There is a specific pattern you’ll notice if your study other sales letters – which I recommend you do.

Things to tweak:

  • Headlines
  • Subheadlines
  • Opening
  • Price
  • Bonuses
  • Call to Action
  • P.S.

ARTICLES

When people see your name enough times they come to recognize it (can you say, free advertising?) Best of all, you become known as an expert in your field. Post articles on your website and watch your search engine rankings improve. Just be sure to indicate your name and contact information must stay on any forwarded material. In general, people are pretty cooperative if you just ask. (Psst! I found a cool resource that writes basic articles for you for about $12! www.justarticles.com Personally I don’t use them for my ezine but they can give you a head start on your library.)

Things to tweak:

  • Titles of articles
  • Length
  • Update shirttails (about the author)

EBOOKS

Ebooks (or “electronic” books) are completely downloadable files usually created in a format that’s difficult to copy like PDF. And they are fast becoming the new standard for printing. Microsoft projects that within five years, over 50% of all new books will be in ebook format. They are a great way to make some passive income. Spend some time brainstorming your idea. Check online bookstores like Amazon.com to see what’s in the marketplace already. If you want some help James Roche, the Info Product Guy, www.infoproductguy.com is uncanny at yanking the product right out of you.

Things to tweak:

  • Titles
  • Subtitles
  • Back cover copy
  • About the author

EZINES

One of the best ways to stay in contact with your clients is through an ezine or “electronic magazine,” like this one. These are newsletters emailed out on a regular basis with valuable information people want to read. You can also announce new products, contests and specials. As long as you provide something of value, people allow you to market to them. But beware. The minute your ezine becomes nothing more than one long ad, you’ll lose subscribers by the boatload. Need help getting started? My gal pal, Alex andria Brown , the Ezine Queen can tutor you through the process.

Things to tweak:

  • Put content at top
  • Don’t overwhelm with ads
  • Add stories and observations
  • Provide useful tips

Remember, never stop improving your copy. Little tweaks go a loooong way when it comes to increasing pr0fits.

Who Reviews Your Performance as Business Owner?

No-one. How is your performance measured then? By the performance of your business. If you don’t measure this, no-one else will. It’s all up to you.

A review of your business will identify any areas which are working really well, and any which may require you to take action. As we’ve seen from recent corporate examples such as HIH and One-Tel, being informed about the real health of your business is critical.

If your business is robust, and healthy, you can be assured that you’re doing the right things and performing very well.

What are your ultimate goals for your business? Sell out? Franchise? Establish licensees? Take it to an IPO? Bring in other partners? Whatever your goal, the business must be healthy. You will gain more enjoyment from it, more profit, and have more fun working on it. After all, isn’t that why we’re all in business?

Ask Yourself the Important Questions

What are some of the questions to consider before you assess the overall performance or health of your business?
 What is it worth without you in it?
 How well does it function without you there?
 What is it worth today?
 What would you like it to be worth at some point in the future (short, medium or long term)?
 How long do you plan to run it day to day?
 Do you plan to sell it one day?
 Have you maximised its value?
 How can you make the business run better without you needing to be there all the time?

These questions are the starting point. Then you need to look into your business and make assessments on what needs to be done to get you to your future goals. Changes may be needed, extra attention may be required in some areas, or it may be running perfectly well as it is. There is only one way to assess how healthy your business is.

Run a Health Check on Your Business

This is where a health check comes in. You need to uncover the real status of operations and performance in all key areas:
 Finance
 Sales
 Marketing and promotion
 People
 Products and services
 Customers
 Processes and systems/Production
 Planning and goal setting

Table A

Sales Poor Satisfactory Needs Work Good
Sales revenue        
Sales tools        
Sales team use of time        
Lead generation        
Pipeline building        
Forecasting accuracy        
New customer acquisition        
Relationship building        

For each area, draw up a form with a simple checklist (Table A), rating each area as ‘poor’, ‘satisfactory’, ‘needs work’ or ‘good’. Using the above example, record your rating for each aspect which has been defined for the sales area. You should be able to see the most frequently scored rating, and make an overall assessment of the sales area.

How Do You Rate?

In conjunction with this assessment process, it is always a very valuable exercise to survey your staff/customers/suppliers as appropriate. They ARE your business and you need to know how you are performing, from their perspective. It isn’t necessary to conduct these surveys too often, but they are a useful benchmarking tool to use from time to time.

When you’ve been through all of the broad functions of the business (such as sales, finance, etc.), give each area an overall rating. Again, draw up a simple chart with performance rating across the top, the operational area along the left axis (sales, finance, people, etc.), and tick your ratings in the right columns (Table B).

If an area were generally in pretty good shape, and scored mostly ‘Good’ ratings, but one or two aspects rated a lower score such as ‘Poor’ or ‘Satisfactory’, it would be worth your while to address those under-performing areas now, before they affect all the good parts of the business or area that are working well. As they say, “Prevention is better than cure.”

Table B: Health Summary

Categories Poor Satisfactory Needs Work Good Summary
Finance          
Sales          
Marketing and Promotion          
People          
Products and Services          
Customers          
Processes/Production          
Planning and Goal Setting          

You’ll then be able to see at a glance what the overall health of your business is, and take the appropriate course of action:
 No action required (big tick for your performance, or maybe you haven’t been completely honest in your evaluation…)
 Identify priority areas which require attention
 Decide what action needs to be taken
 Implement improvements
 Review progress in 1, 3, 6, 12 months time as appropriate

The outcome of this process will tell you:
• The strategy required – which will focus you
• What you then have to do – which will improve your operations
• What you need to measure in the follow up review – with results as the outcome
• It will have measured your performance as the manager of the business
• Finally, if you are under-performing in any areas of your business, it will help you to make changes which result in improved performance next time around

Monitor the Vital Signs

The most important indicators that you must constantly watch and attend to are:
• Cashflow and available funds
• Sales, and plenty in the pipeline
• Overheads kept low – don’t let them creep up
• Know where you’re going (have a plan)
• Put systems and procedures in place as you go (so you can delegate as the business grows).

Roger’s Magic Persuasion Technique

During the 1980′s I had the privilege of working with an American speaker by the name of Roger Dawson. Roger is the author of a number of excellent books on negotiating and persuasion and he lives in California. I used to bring Roger to Australia to conduct his seminars and we’ve been friends for over 20 years now.

For years I couldn’t figure out what it was about Roger that enabled him to persuade me so easily to his way of thinking. I watched and marvelled as I saw him do it with other people too as we travelled together while on speaking tours. Somehow he just seemed to “charm” people into doing what he wanted them to do, even in the most difficult of circumstances. Was it really charm? Was it charisma?

I couldn’t figure it out and I’ve only just discovered what it was that Roger was doing. (Thanks Roger for waiting 20 years!) It’s so simple that I’m almost reluctant to share it with you, for fear that you’ll dismiss it as trite or too simplistic. But here it is.

I remember once being in the gate lounge at an airport preparing to board a flight to go somewhere with Roger when he used this technique on me. I had just received news that a business associate in another country had broken a financial agreement with me. Man was I angry! I told Roger, “He’s not going to get away with that. I’ll sue him! I’ll ruin him! I’m going to call him right now and tell him what he’s in for!” (I was a bit younger then and thought I was someone important!! Fortunately I’ve discovered the truth now and I’m less prone to such emotional outbursts).

Here’s what Roger did.

He said; “Wayne, you don’t really want to do that now, do you Wayne”?

He then tilted his head and smiled at me.

Wayne, you’re going to think about this before you fly off the handle, aren’t you now Wayne“?

Again, he tilted his head and smiled at me and held my gaze longer than most people would.

I calmed down and took his advice and sorted the matter out rationally.

At the time I didn’t recognise what he was doing, but now that I understand what he was doing, I can vividly remember him doing this many, many times over the years we used to tour together. He’d get his way with hotel clerks when he checked in and wanted a better room for the same price. He’d get the sound system changed or the lighting altered, at venues when arrangements weren’t right for his presentation on the stage, and we were dealing with “union” people who were refusing to make the changes.

Derived from an interogation technique.

Roger says that he learned this technique from a friend who used to interrogate Japanese prisoners of war during World War II. Apparently he used it to consistently get information without physical threats. Amazing!

Here’s the technique.

  1. Use the person’s name at the beginning and end of your request.
  2. Make eye contact.
  3. Make your request.
  4. Then tilt your head to one side and smile as you say it.
  5. Hold eye contact and continue to smile.

Sounds too simple to be true doesn’t it?

Here’s why it works.

  1. A person’s name is like music to their ears
  2. Tilting the head is basic body language. We do this unconsciously now most times when we are genuinely interested in what someone is saying. Doing it consciously sends an unconscious message that you are genuine, you care about the person and you are listening.
  3. You can make the most outrageous requests of people if you smile. My old business partner Wendy has taught me that one too. I get embarrassed at times when I see what she gets away with by smiling when she makes a request. I’ve seen Wendy collect money from a bad debtor using that smile, when phone calls and letters from others have failed.

Put these three elements together and it makes a dramatic difference to how you come across.

Still don’t believe me? Try it this week and see what happens.

Have a great week. Make it a great week.

5 Critical Mistakes Most Consultants and Coaches Make

Think you have what it takes to be an consultant or a coach? I wasn’t so sure I knew when I first started in 1999. All I knew was I desperately wanted to work from home to raise my two sons after my divorce. It took a lot of trial and error to get to the stable and profitable business I am running now in 2007. There are some things I learned along the way I wish I knew much earlier in the game.One thing I learned is that writing is a very small part of being a successful entrepreneur. Don’t get me wrong. You DO need to know how to write. But your success depends largely on your savvy as a businessperson. How do I know? Because I’ve played it from both sides of the street. And I didn’t begin to enjoy success until I started doing some very distinct things in my business.

Please let me share with you some of the mistakes I made starting out so you can avoid those pitfalls yourself…and catapult to success much faster than it took me.

Mistake #1: Don’t attract new clients
When I first started out in 1999 I had exactly one client. He kept me very busy…for awhile. Then, without warning, he suddenly shifted his business to 100% offline and began using a copywriter with more experience in that area. I floundered for 10 months before I got back on my feet again from that blow.

Solution: NEVER stop marketing yourself. Even if you have a full practice, don’t stop getting the word out. Write articles and press releases. Do interviews whenever possible. Start an ezine and/or a blog so your name is always out there. Don’t get caught flat-footed.

Mistake #2: Don’t effectively manage your clients
At first I was so grateful to have any clients I let them call all the shots – regardless of what was in my best interest. It took me a long time to realize every client is not a match for me. Sometimes they were unreasonable in deadlines. Other times they would call me at all hours…including 6 a.m. and even on the weekends. (Until I learned to communicate better there were even a few clients I had to fire!) Bottom line is you can never have enough communication.

Solution: Have the client fill out a detailed questionnaire to open up lines of communication or have a long phone interview (which you record). Get a feel for his or her expectations. Add an extra cushion to your deadline. If possible, get a gatekeeper (assistant) to set up schedule so you can focus on what you do best – writing.

Mistake #3: Poor time management
Eager to please, I often did not give myself enough lead time for an assignment. I’d say, “I’ll do it!” before I looked at the reality of my schedule. So I’d have to pull all nighters or miss important family events. I was incredibly stressed and not a lot of fun to be around.

Solution: Schedule your daily schedule BEFORE you go to bed at night. Turn off email until you’ve made some headway with your copy. And use a kitchen timer to work in increments of 35 minutes (studies show after that frame your mind craves distraction). When the ding goes off, get up, stretch and clear your head.

Mistake #4: Not getting paid enough
Face it…in your business you do a lot more work than most people realize. You have to do deep research in your industry, around your competition, and with your own target market. You have to attract leads. Then you have to write powerful copy that crawls inside the head of the prospect and leads them to a specific action. You should get paid what you are really worth – no exceptions.

Solution: Value yourself enough to get paid what you’re worth.

Mistake #5: Don’t invest in yourself
I have read the classic “Think and Grow Rich” 16 times. Every time I read it, I learn something new. I have watched the motivational movie “The Secret” 6 times to date. I go to seminars (even when I’ve heard the speakers before). Because I learn something new every time. I have a huge marketing library of books, binders, home study courses, CDs, DVDs, MP3s and I listen to them over and over. Again, every time I take in material, whether it’s new or old, I learn something new.

Successful people in all walks of life invest in themselves. It’s one of the keys that separates them from the less successful. (Trust me, at times it hurt to part with the massive amounts of cash I’ve laid out for this education. But the payoff happens every time. Just do it.)

Solution: If you’re looking to attract more money into your business, start by investing in yourself. Think LONG TERM. As the old adage says, “If you’re not growing, you’re dying.”

Five Surprising Benefits of Waterless Tattoos.

The car ride was library-quiet despite having a 10 year-old daughter and an 8 year-old son in the back seat. The peaceful respite from the calamity that usually takes place behind me should have been my clue that something was up. But I was enjoying the rare serenity to the point that I was actually lost in my thoughts — until this strange “popping air” sound elbowed its way to the forefront of my consciousness.

Turns out the “popping air” sound was the two of them spitting on a temporary tattoo and themselves and my upholstery in an attempt to apply a water type temporary tattoo. The police officer — to whom I first related this story by way of explaining a series of questionable lane changes I made during my discovery of the happenings in the back seat — agreed with me that perhaps we need to rethink this whole temporary tattoo thing.

The event caused me to look deeper into a new promotional product just introduced at the time called waterless tattoos. My research over the next several months brought to light five distinct benefits of waterless tattoos over the conventional temporary tattoo (CTT) that required water to apply.

Sanitary
By and large, I believe eliminating the need for kids to spit on each other is the single biggest benefit of waterless tattoos. Germs and bacteria in saliva can spread all kinds of diseases from the common cold and the flu to Tuberculosis and Meningitis. Waterless tattoos are heat-activated thus eliminating the need for water — or in the absence of a clean water supply – spit.

Less Mess
Because there’s no water involved, waterless tattoos are less messy. This is a great benefit especially when you have little kids at an indoor event. You don’t have to worry about spills or water on the carpet.

Less Planning
In order to effectively use CTT’s during a promotional event, you must plan for water. With waterless tattoos, water is one less thing for which you need to plan.

Cold Weather Comfort
Application comfort in cold weather is another benefit of the waterless tattoos. Here in Michigan, there’s a nip in the air during football season. It was at one of my son’s games on a chilly Saturday in November, I watched a mom apply a CTT on her kids with a wet paper towel. The cold sorta took the fun out of it for the kids. With waterless tattoos, children enjoy the warmth of mommy or daddy’s warm hand pressed against their cheek.

Positive Image
An important benefit of waterless tattoos for corporate promotions involves corporate identification policies. Because of the way CCT’s are applied, the image and words appears backwards prior to being applied. Waterless tattoos on the other hand, make a better presentation because everything — company logo, picture or wording is right-reading, right from the start. That also makes it easier to proof the artwork. What you see is what you get.

One thing to be mindful of with waterless tattoos regards the fact that they are heat-activated. Storage in direct sunlight, near a high-heat source such as a radiator or in a sun-soaked car is discouraged. When stored at high temperatures the tattoo may adhere itself to the cover sheet. For that reason, storage in a cool place in an airtight container is recommended. If the tattoos will sit around at an outdoor event or in a car prior to distribution, keeping them in an insulated lunch sack or small cooler will preserve their integrity.

I remember as a kid, my friends and I would do just about anything, including behave, for a sticker. Today, temporary tattoos are the stickers of the 2000′s. Kids love ‘em. But as adults, we must recognize that kids will be kids. And as marketers of our brands, companys and events, we need to make appropriate promotional product choices for their sake … and our image.

Frank’s top ten tips…

When I first got into sales there were three companies that absolutely lead the field in training their sales people.

They were IBM, The National Cash Register Company (NCR) and Xerox.

At age 17, I applied to each of them for my first sales job and got “knocked back” by all three of them. However persistence finally paid off and within a year I got my start in sales with NCR.

I learnt so much from NCR and also from sales people who worked for the other two that I was interested to read an article from the Wall Street Journal about how one of Xerox’s “Top Gun Sales People” got to be #1 in the USA. He was the best of the best.

His name – Frank Pacetta and here are Frank’s:

“Top 10 Customer Service Commandments”

Frank attributes much of his success to these 10 Customer Service Commandments.

1.    Prepare customer proposals on weekends and evenings. Never in selling hours.

2.    Never say no to a customer …. everything is negotiable.

3.    Make customers feel good about YOU, not just your product, by sending cards for birthdays and promotions, taking them to lunch, the football, and other outings.

4.    Meet customers requirements, even if it means fighting your own bureaucracy.

5.    Do things for customers you don’t get paid for, like solving invoicing problems.

6.    Know your competitor’s products better than your competitors do.

7.    Be early for all meetings.

8.    Dress and groom yourself sharply so you look like a superior product.

9.    When it’s time to go home …. make one more phone call.

10.    If you stay in the shower for a long time because you don’t look forward to going to work…. find a new job.

I would go along with all of those tips Frank!

Have a great week. Make it a great week.

Sell More Online By Offering a Big Fat BONUS!

I don’t know about you, but I secretly love watching infomercials. I enjoy dissecting how they sell, how they get people excited, how they entice people to take action now and pick up the phone and order something they completely don’t need!

As you know, these programs always offer a huge bonus or multiple bonuses for people who buy. Often the bonus is worth even more than the featured product itself. You know what I mean… they’re selling you a little vegetable chopper, but they also throw in a blender, toaster, and coffeemaker!

Why do they do this? Because it makes the offer completely irresistible. The prospect thinks, “Jeez, I’d be crazy not to buy this right now!”

The same strategy works extremely well online too. Using BONUSES is also a great way to add more value to your program or package, enabling you to raise your price point. And you don’t have to spend any money creating your bonus products if you don’t want to.

Here are 7 ideas to get you started offering a bonus ASAP:

1. Special Report
Think of some information that relates to what you’re offering that would be very helpful for the customer. Exciting titles with numbers are shown to work best, like “31 Easy and Fast Ways to Get More Clients” or “5 Mistakes Most Families Make When Choosing a Puppy.” Write it in Microsoft Word, format it so it looks nice, and then use Adobe Acrobat to save it as a PDF file for easy downloading. (Be sure to promote your business and website in there too – remember it may get passed around.)

2. Resource List
Compile a list of your personally recommended resources, websites, books, and vendors that are related to your product or service. You can set this up as a PDF file as well, or create a password-protected area of your website that customers and clients can access. Example: One bonus that comes with my Boost Business With Your Own Ezine system is the “Ezine Queen Private Resource Library.” It’s simply a select collection of links to websites and tools that can help my customers grow their lists and run their online businesses.

3. Checklist
Are there any checklists that would be a good tie-in to what you offer? That help people do what you’re teaching them to do, better or easier? Example: I have a program called “Insider Secrets to Making Money With Teleseminars,” and one of the bonuses is the checklist that I myself use when I plan any teleseminar event! My customers love it because it makes it super easy for them.

4. Collection of Articles
Hopefully you write articles or tips on a regular basis for your own ezine or newsletter, and you may even have them posted at your website as well. Why not package your favorites into a PDF document and title it your “Top 10″ or “Best of” collection?

5. Action Guide
Look at the principles, strategies, and tactics you teach in your program, and put together a separate guide to help the user do assignments, stay on track, and document her progress. (Some marketing experts say calling it an “action guide” or “success journal” is better than “workbook,” because “work” can subconsciously deter people.)

6. Audio Class
Record a 60-minute audio introduction or orientation to your program. If you already offer a free introductory teleclass or do live speeches, you can simply record that. Offer it online as an MP3 download, or even better, let people listen right from the website. (You can see exactly how I set mine up here.)

7. Consultation With You
A consultation is a great bonus to offer, for several reasons. First, it lets you get to know your customers better and hear the questions they ask and issues they face. This will help you further improve your products and services to offer what they want. Second, it’s a great opportunity to upsell these folks to a higher-priced program at the end of the call. For example, if they enjoyed the advice you provided on the call, they may be interested in your six-month coaching program. Don’t fear that everyone who buys your product will actually take advantage of your free consultation – they won’t. When I got started, I offered a free 30-minute consultation to all purchasers of my Boost Business… system. I estimate that less than 20% of the people who bought it actually scheduled a call with me.

Digital or Physical?

I’m a big fan of digital bonuses because they cost nothing to create and there’s no packaging or shipping involved. But of course you can also go with physical bonuses, especially if you’re already shipping the main product to the customer anyway. My Boost Business… system is a physical package that we ship, so we add in a 2-CD program that teaches people how to get more sales from their ezine. It’s simply a recording of a great teleseminar I did about two years ago.

If you’re offering printed material as a bonus, don’t go crazy spending a ton of money making it look great. “Good” is okay! A simple report that you have printed and bound cheaply at a copy shop is fine. Remember that people are paying you for the information you provide.

What’s most important is the cover — even if you only produce a digital report or audio product, having a graphic of it will help increase your response and make you look more professional. I use and recommend Killer Covers.

Give Your Bottom Line a Bonus This Month

So get YOUR bonuses in gear! Make a note of how your sales have been so far, and then add some bonuses and watch the numbers rise.

Promotional Marketing: Choosing The Right Type Of Product

As marketers and businesses seek to promote themselves, their products or events, they need to think through the promotional products they use in their promotions. While they need to consider the positives, they also must explore possible negatives. A product that may seem like a sure-fire hit may actually turn into a public relations problem. Take Temporary Tattoos for example.

It’s no secret that kids love temporary tattoos. They’re the “stickers” of the 2000’s. And on the face of it, temporary tattoos and kids are a perfect match. In a retail setting, give the kids a couple temporary tattoos to keep them busy and you can effectively have a conversation with the parents. At festivals and other public events, if you hand out temporary tattoos to the kids, it’s like having 100’s of little billboards running around with your logo on their forehead, cheeks and hands.

The downside is, most temporary tattoos require water to apply. That’s not a problem when there’s a supply of clean water handy. But when kids don’t have access to water, they use the next best thing … their spit. Therein lies a health concern.

Germs and bacteria in saliva can spread all kinds of diseases from the common cold and the flu to Tuberculosis and Meningitis. While one solution is to take away the temporary tattoos … an alternative is Waterless Temporary Tattoos.

Because they don’t require water to apply, waterless temporary tattoos eliminate the need for kids to use their saliva when there’s no water available. That greatly reduces the spread of saliva-related germs and the mess commonly associated with applying temporary tattoos.

Because of their sanitary issues and ease of use, waterless tattoos are quickly finding a following within such organizations as the March of Dimes (MOD). A Michigan MOD chapter began using them for their walkathon in the fall of ’06. Word quickly spread within the organization. Currently, the MOD uses waterless temporary tattoos in 12 states.

Another example of a fun product with potential for calamity is flying plastic disks (FPD). Many companies manufacture or otherwise offer FPD’s for the promotional market. On the face of it, most people see little harm in throwing the disk back and forth with a friend or perhaps teaching your dog to make spectacular catches in mid-air. The problem is, not all plastic flying disks are the same.

Many of the most inexpensive are made of plastic that can splinter when broken. If, as a promotional item, the FPD’s are intended for children or the pet market, physical harm can come to a child who falls and breaks a FPD or to a dog that breaks one while biting it.

On the other end of the spectrum, the more expensive flying disks are made of a more pliable plastic that may tear and become deformed through rugged use — but will not break and splinter.

One way to avoid possible problems is to test samples of products you are considering for use in your promotional marketing campaigns. Role play with the product, use it, play with it and attempt to uncover the negatives. Can the product be used in a way other than its intended purpose?

Several years ago a popular kids fast food chain changed the design of their coffee stirrers after it was discovered that drug addicts were using the spoon-like stirrers … to snort cocaine. Not exactly the publicity the company wanted.

Probably the best way to avoid problems is to consult a local promotional marketing or advertising specialties professional. These knowledgeable people can provide valuable insight and steer you toward products that will serve your best interests.

When the purchase is based solely on price or without proper thought … the results can be undesirable at best. However, with a little guidance, thought and sampling … products such as temporary tattoos and flying plastic disks can be used safely and effectively to promote your company or event.

You’ve Got… Complaints! How to Turn Disgruntled Customers Into Raving Fans

Did you know that marketing isn’t only about getting your clients or customers? It’s also about KEEPING them, and keeping them happy. That’s a big key to growing your business, because not only will those customers themselves keep coming back to you for more, but they’ll send their friends and colleagues as well.

Studies done by the American Management Association show that your average HAPPY customer will tell three people about her experience with you. But your average unhappy customer will spread the negative word about you to 11 other people!

I’m sure you’ve done this yourself. I sure have! In fact, I can name three companies right now that I will “never” do business with again, simply because of the way they handled my complaints. (Sometimes all I wanted was for someone to say, “I’m sorry this happened, Ms. Brown!”)

A System Is Your Solution

If there are any complaints you receive on a regular basis, you should be addressing them by putting systems into place to avoid those problems from happening in the first place. There’s no way your business can grow with those landmines in your path.

But even after you do, remember that you are human, and so are your customers, so things will go wrong from time to time. And customers will write or call you to complain. So let’s give you a system to handle these situations graciously, with integrity, and turn them around for the best!

After doing some research, I’ve found that most all the recommended protocols for taking care of complaining customers basically follow this 5-step process.

1. Validate the customer’s feelings. Simply acknowledge that she’s irritated. Example: “I can understand you are upset.”

2. Assure her you’ll take care of her. Let her know something will be done. Example: “I’m here to help you with this.”

3. Make a “sad-glad” statement. This helps the customer realize you care. Example: “I’m sorry you experienced a problem. And I’m glad you told me about it!”

4. Ask the customer what will make HER happy. Don’t let this scare you! Customer service experts say that most often the upset customer will ask for “less” than what you would have offered yourself. Example: “How can we make this better?” or “How can we make this up to you?”

5. Acknowledge that you’ll do what she wants, or make a counter offer. (But always try to just give her what she wants! In the end, it will save you time and headaches, and avoid any bad word spreading about you.) Example: “I want to keep you as a customer, and we’re going to honor your request.” Or, “We can’t do that per our agreement, but we can… [counter offer here].”

I’d also throw in a little something else for her trouble. For example, perhaps free shipping or a bonus gift.

Adjust to Fit, and Review With Your Team

Of course you should adjust this process to fit your particular business. I suggest you take a few minutes to write up a script based on these steps, and then review it with your assistant or anyone else in your business who is in contact with your clients and customers. Make any necessary changes, and then distribute it to your team and agree that everyone will follow it.

Have your team keep a log of each complaint that comes in, what it’s about, and how it’s handled. Then have a monthly meeting to review and suggest improvements.

Adaptability

Adaptability is your willingness and ability to behave in ways that are not necessarily characteristic of your style in order to deal effectively with the requirements of a situation or relationship. Adaptable people make the choice to go beyond their own comfort zones so others feel more comfortable.

With adaptability, you can treat people the way they want to be treated. You practice adaptability every time you slow down with another person who does not feel as comfortable moving as fast as you do. You also practice adaptability when you take time to listen to a personal story from another person, rather than getting right down to the task at hand.

Adaptability is important because people are different and need to be treated differently. You develop open and honest relationships with others by being tactful, reasonable, and understanding.

Up Your Sales With Testimonials!

When a prospect is deciding to hire you, register for your program, or buy your product online, you aren’t there in person to help convince them you’re “for real.” That means you have to go the extra mile by building credibility, so your web visitor immediately can trust you!

One of the easiest and most effective ways to do this – and increase your sales by leaps and bounds – is to feature TESTIMONIALS from your clients and customers. Testimonials may seem like a given, but many people completely forget to use them in their marketing.

You can never have too many testimonials. In fact, if you enjoy watching TV infomercials like I do, you’ve probably noticed a typical 30 minute spot is over 80% testimonials! And that’s for good reason… they are the hands-down BEST way to gain instant credibility. So rack ‘em up, and put them everywhere!

Here are 3 ways to make sure your testimonials sell FOR you…

1. Ask for RESULTS-ORIENTED Testimonials

The most effective testimonials are results oriented. That is, they share actual results your clients or customers have gotten. Also include numbers, dollar amounts, and/or percentages to get your prospect’s attention and dramatically increase your response.

Lame testimonial: “Alexandria Brown’s Online Success Blueprint course is a great guide to online marketing.”

Awesome testimonial (and a real one, too!): “Thanks to the Powerful, Simple Strategies I Learned From Alexandria Brown’s Online Success Blueprint, I Made $60,000 in TWO DAYS. I Will Easily Quadruple My Income in 2006. Thank you!”

2. Include Full Information on the Client or Customer

Have you ever seen shifty ads in the back of magazines with testimonials like this? “These super magic pills melted away 300 pounds of my extra weight overnight!” – E.B. in Wichita, Kansas.

Yah, right! I’m sure “E.B.” is a real person and that’s a real testimonial. Hmmm…

The more information you provide about your clients and customers, the more believable your testimonials are. Include full name, occupation or company name, city and state they’re from, web address (if applicable), and a PHOTO. (Even a crappy photo, if that’s all they have. It’s important to make them REAL to your reader.) You can see samples of how I did this here.

3. Use Audio (or Video) Testimonials for Even Better Results

Audio and video also add a TON of credibility to your testimonials, because your prospects actually hear and/or see the client or customer delivering the testimonial!

Audio is a snap to set up on your web pages using a great tool call Audio Generator. Have your customers/clients call their hotline and leave a voicemail testimonial. Then you just copy and paste the code onto your website! You can see samples of how I did this here.

I’m also venturing into video testimonials using Instant Video Generator.

Bug, Then Beg. And If All Else Fails… Bribe!

If you have trouble getting testimonials from your clients or customers whom you KNOW have had great experiences working with you or using your products, don’t get mad at them. You just have to bug them. It’s rare you’ll receive a testimonial unsolicited.

First, contact clients/customers whom you know have gotten great results thanks to you. Ask them if they can write up a short testimonial outlining their experience. They’ll probably say “yes” but will forget to follow up or take a long time.

I then usually offer to write something up for them based on what they’ve shared with me, which I’ll email to them for approval. Every time I’ve offered this, they are relieved and say “great!” And 99% of the time they are delighted with what I sent them.

As a last resort, and if you’re dealing with clients/customers whom you may not know as well, I suggest offering an “ethical” bribe to encourage them. For example, have a contest and the people whose testimonials are chosen for your web page get a free prize or product. Gets them off their butts and works every time!

Time Management Tips to get more every day

“I don’t have enough time”, “I have to work late tonight”, “I have to pick up the kids”, “I have to go to the supermarket”, “I’m too tired to get out of bed that early”, “I’m too exhausted after work”, “I think I need another rest day”, “I don’t have time to take a lunch break”.

We’ve all made these excuses at one time or another in our lives or careers.

We can all make these excuses today but if we are truly committed to achieving in life, we have to find a way to overcome this sometimes overwhelming hurdle.

As sales and business professionals, we all face challenges:

* The challenges of learning new business skills
* The challenge of overcoming the fear of rejection
* The challenge of moving to the absolute limit of our comfort zone.

However, one challenge that we are not all so apt at facing head-on, is something that we all must deal with no matter who we are and at what level of success we are currently achieving. It catches up to every one of us.

It’s the challenge of time management.

Here are a few quick tips on managing your time more efficiently and getting more done in less time.

1. Long-Term Goal Setting

This is the first step in proper and successful time management in any area. We need to set goals. We need to decide what we want to achieve so that we can set up a plan to get there. Once we know a desired outcome, we can gain greater concentration, constantly focusing on our desired future performance.

2. Short-Term Goal Setting:
Once our long term, large-scale goals are set, it is also important to set mini goals for ourselves along the way. This will help us to focus on our long-term vision by providing us with short-term motivation.

3. Prioritizing

Along with setting our goals on both a large and small scale, we also have to force ourselves to prioritize our activities and put them into our daily calendars.

4. Scheduling

In scheduling our days, we must consider what we can realistically accomplish in the each 24 hour block. We need to plan to make the best use of our time. This may mean giving up certain activities that do not contribute towards the achievement of our goals. Like TV, socializing and even sleeping as much as you may do now.

5. Attitude Assessment

Finally, we must also pay attention to our attitude and our commitment to our goals. Is there any part of our mindset that is holding us back or eating up our time? This is a problem that must be fixed before we can succeed. Is the goal something we really want to do? If so, then we need to get motivated. Go back to our original goal to remember why we wanted to accomplish this task in the first place.

Now we have no excuses. We know how to meet the physical and mental challenges of achieving our goals and there’s not much else that can stop us from success. With some goal setting, prioritizing, and a positive attitude, we can conquer the final challenge of time!

Have a great week. Make it a great week.

Words that get noticed

As regular readers will know, in my coaching and speaking business I put considerable emphasis on who is an ‘ideal client’ for me.
It’s only by recognising who that person is and being certain that the services I have to offer are relevant and needed that I’m able to tailor my marketing messages and actions.

Soloists who don’t know precisely who they want to target invariably waste time and money promoting dumbed-down offerings to audiences that aren’t listening anyway.

A good example is a web designer I met last week who basically told me he’d help anyone who’d pay his fees. Well, whoopee!

I just Googled ‘web designer, australia’ and came up with 4.5 million responses, which suggests a relatively crowded and competitive marketplace, wouldn’t you say?

If we’re going to stand out and get noticed we have to speak to, and connect with, individuals. Simply contributing more noise to the cacophony that already exists isn’t good enough.

So what’s your key message and who do you want to hear it?

Feed your self-confidence with knowledge

Self-confidence is the food that feeds our personal growth. It is an indispensable part of achievement. Self-confidence stems from the self-awareness of our intrinsic worth as individuals. We are blessed with an incredible amount of potential, most of which is untapped. George Santayana once wrote, “Man is as full of potentiality as he is of importance.” Santayana’s thought also implies that the choice is ours, which it is.

Self-confidence works best when based on your own knowledge and self-respect, rather than on comparisons of yourself with others. A wise friend once said, “Don’t compare yourself to other people because you will feel either pompous or bitter . . . and neither one is desirable.” So our self-confidence has to exist in a vacuum, which it can. It feeds on the knowledge gained from discovering one’s inner potential.

10 Things to Help Your Business When Sales Are Slow During the Holidays

Twiddling your thumbs and waiting for some business to come in? Why not use this downtime to set yourself up for greater success in the new year? Here are my 10 picks, but you don’t have to do them all. Even doing just one will get you another rung higher on your business ladder.

1. Evaluate your virtual team and make changes if necessary.

Are administrative tasks taking up most of your time and keeping you from working ON your business? Then hire a virtual assistant. (See my article on this topic at www.EzineQueen.com/everything.htm.) Are you paying too much in taxes? Meet with your accountant to talk about getting more aggressive with write-offs, or make appointments to interview new accountants. Same goes for your lawyer — do you love him/her? If not, take this time to ask around for referrals.

2. Learn how to get more leads and sales automatically via your Web site.

Would you like to be getting business leads and sales 24-7 using your website and email? Then finally take time to learn how it all can work for you. It’s really a simple process, and you can set it up for the new year! Either register for a live workshop to learn how (such as my Online Success Blueprint Workshop coming up in March 2006) or buy a home study course and follow it step by step!

3. Revamp your e-zine or launch an e-zine.

Remember that having a ready list of warm prospects is your goldmine, and having an e-zine positions you for more sales on a regular basis and for the LONG-TERM. The beginning of the new year is the perfect time to release your first issue! If you’re not publishing yet, get ready with all the great free resources at www.EzineQueen.com.

4. Clean out that e-mail inbox once and for all!

Unanswered e-mails, people to follow up with, information not recorded or filed in the proper places — need I say more? Delete e-mails that are more than a few months old. Set up e-mail folders to help you stay more organized in the future. And if your program allows, set “rules” to automatically sort incoming e-mails into those folders.

5. Clean out your filing cabinet, bookshelf, desk, etc.

Is your office a fire hazard? Do you have to rustle through giant stacks of paper like a large rodent to find anything? Will your spouse not even enter the premises? Put on some good music, start digging, and make piles. Make sure to have plenty of trash bags and cardboard file boxes on hand. (And a good glass of wine always makes it more fun.)

6. Upgrade or clean up your computer.

Your computer probably holds most of the information that’s crucial to your business, so take care of it! Now’s a great time to do an overhaul. Upgrade your operating system (do you STILL have Windows 95?), get rid of unnecessary files, archive old files to CDs, add more disk space for all those downloads, and do system maintenance. Not sure how to go about this? Find a geek-for-hire to come and help you out.

7. Let your clients know how much you are thankful for their business.

Whether it’s holiday cards or thank-you notes, this is a good practice for both your business and you. Letting the universe know you’re grateful for what you have will only bring you better things in the future.

8. Plan an upcoming teleseminar.

For a quick cash-flow boost, plan a paid teleseminar! These phone-based events are easy to do and can be great income generators. Either host it yourself on a topic you’re qualified to talk about, or invite a special guest to interview. To encourage holiday signups, offer special pricing for those who register before the new year. (Learn how to host a successful teleseminar at www.EzineQueen.com/teleseminar.htm)

9. Write down your 25 best accomplishments for this past year.

This simple exercise is extremely powerful. Time goes by so quickly that we forget to celebrate the good things that happen. First I light a candle and write down my 25 accomplishments. Then, taking each one in, I read them aloud. After the last one, I blow the candle out, and then IMMEDIATELY make a list of 10 goals for the new year. (After truly acknowledging all the amazing things you did this year, you’ll feel incredibly powerful and set even higher goals!)

10. Actually enjoy the holidays!

Yes! I realized that for the past few years I’ve been running around like a nut every December and suddenly the next year is here. Christmas and New Year’s blaze by like a freight train, and I’m back to the grind shortly thereafter. Where’s the joy, peace, and love?

Remind yourself what the holidays are for — to take a step back and appreciate what you have, to enjoy your family and friends, to give to others, and to be good to yourself. So take that walk in the snow, go to that tree lighting with your kids, get that massage, and plan a leisurely shopping day during the week.

Remember, we only have so many Christmases in a lifetime.

Abstain From Judging

As someone once advised, “Grow antennae, not horns.” If you prejudge someone as shallow, crazy, or ill informed, you automatically cease paying attention to what they say. So a basic rule of listening is to judge only after you have heard and evaluated what they say. Do not jump to conclusions based on how they look, or what you have heard about them, or whether they are nervous.

In fact, a good exercise would be to go out of your way to listen to a difficult speaker. Maybe he talks with a thick accent. Or talks much more rapidly, or more slowly, than you, or uses a lot of big words. Whatever difficulty this speaker poses, seize it as an opportunity not to prejudge but to practice your listening skills. Given some time, you will become more comfortable and effective in listening to diverse styles.

Should You Offer a Money-Back Guarantee?

Many new business owners ask me, “Should I offer a money-back guarantee? I know it will help sales, but the risk really scares me.” I offer guarantees on everything I sell, but that doesn’t mean you should too. Here are some factors to consider and some ideas to get you started.

The Pros:

A guarantee puts your prospect at ease, giving her no reason NOT to buy or NOT to work with you. After all, if you don’t stand behind your product or service 100%, what are you doing in business?

This is especially true if you’re selling products via the Internet. People at your website don’t have the chance to meet you in person and see that you’re legitimate, so it’s your job to give them complete confidence in buying from you.

The Cons:

With some service-based businesses such as consulting, it may be hard to guarantee your work or your results. (Especially if your clients’ cooperation is required to ensure their success.)

Also, a few turkeys may capitalize on your generosity. For example, my “Boost Business With Your Own E-zine” system was originally an e-book when I launched it a few years ago. It would not be unusual to see a person purchase it, download it, and request a refund 2 minutes later. Obviously they hadn’t even read it yet and they just wanted to get it for free.

But in my experience with Internet info-products, the amount of sales you GAIN from offering a guarantee dramatically outweighs the risk.

Types of Guarantees You Can Offer

Money-Back Guarantee: You promise to give your customer her money back if the product does not work, or if she’s not happy with your products or services.

Satisfaction Guarantee: Pretty much the same thing as the money-back guarantee.

Price-Protection Guarantee: This can mean either locking in a price forever, such as with services that are billed on a recurring basis, or guaranteeing that you have the lowest price anywhere for that particular service or product.

On-time Guarantee: If your clients are always concerned about getting your service or product on time, this is a good one for you.

And these are just a few ideas!

Should You Make it Easy, or Hard?

Some business owners make their customers jump through hoops to get their money back. While I understand not wanting to make it TOO easy to get an instant refund, there are risks. If you make it really hard, your customers may just skip dealing with you and go direct to their credit card company.

I had to do this last year with a company whose seminar I signed up for. After registering for their event, I was scheduled to speak that same week across the country, so there was no way I could attend. My assistant called their office multiple times, but we kept getting the runaround. Finally, after three weeks, I just called my credit card company. They took care of the matter promptly once we filled out a simple form.

This process is called a “chargeback”, which can reflect negatively on the vendor’s merchant account standing as well as result in penalty fees for the vendor. So obviously, as a vendor, you want to avoid chargebacks by making the refund process easy for your customers.

Should There Be a Time Limit?

Setting a time limit is up to you. Common ones are 30 days, 60 days, 90 days, a year, or a lifetime. Some studies show the longer the guarantee, the less returns you’ll get. Why? Customers are more likely to mark their calendar regarding a shorter guarantee. With a longer guarantee, they don’t feel pressured, so many of them forget about it.

Here’s Some Wording You Can Use

Here are some effective phrases that are often used with guarantees:

* unconditional
* no-risk
* risk-free trial
* no hassle
* hassle-free
* cancel at any time
* double your money back
* 0rder now, decide later
* 0rder today, make up your mind anytime
* no questions asked

In fact, feel free to copy the guarantee I have on my own sales page for my “Boost Business With Your Own E-zine” system at http://www.ezinequeen.com/tutorial/. I won’t mind at all!

Sixteen Commonsense Listening Tips

“The reason you don’t understand me, Edith, is because I’m talkin’ to you in English and you’re listenin’ to me in dingbat!” – Archie Bunker

Archie was right about finding a common language or wavelength, but it takes two to communicate– the speaker and the listener. Both need to make the effort to understand each other. According to a French proverb, “The spoken word belongs half to him that speaks and half to him who hears.”

All skills require learned behaviors and rules. The rules for good listening involve basic courtesy, sorely needed by Archie, and common sense. Some of the rules may seem obvious, but it is amazing how many people forget them and unintentionally insult the speaker.

Often, without intending to be rude, your enthusiasm for a subject and your own desire to hear yourself talk cause you to forget courtesy. At other times you may be so involved with your own point of view that you forget to listen to what your client is saying; you just plain stop listening! So, when conversing with another person, be aware of and practice the following rules:

1. Let others tell their own stories first. When others explain their situations, they may reveal interesting facts and valuable clues that will aid you in helping them solve their problems or satisfy their needs. By letting them speak first, you also save time. When their interests are revealed you can tailor your discussion to their particular needs, goals, and objectives and can dispense with inappropriate conversation.

2. It is impossible to listen and talk at the same time. This basic rule of effective listening is most often broken, especially by Archie Bunker. People anxious to add their own views to the conversation try to interject comments while another person is speaking. They wait for a pause in the conversation and “rapid fire” their comments at the other person. This interjection of random comments is irritating to the speaker and actually slows the conversation because the initial speaker must dodge the comments and still keep his train of thought. Why not wait until the speaker’s point is made? Then you will have your chance.

An enormous benefit of listening to your client is that he may “sell himself.” He may solve his own problems or even come up with some product benefits that hadn’t occurred to you. In addition, encouraging the client to talk keeps him from feeling pressured into a sale. Building confidence and reducing tension strengthen the trust bond between you and your client.

A client who “sells himself” is likely to be more fully committed and less likely to have “buyer’s remorse.” He may become a staunch defender of your product, be open-minded in future dealings, and be more likely to listen to you.

3. Listen for the main ideas.  Specific facts are only important as they pertain to the main theme.  They can cause misinterpretation if taken out of context.  Relate stated facts to the arguments of the speaker and weigh the verbal evidence used.  Take advantage of the superior speed of thought over words and periodically review a portion of the discussion that has already been completed.

A good listener also tries to guess the points the speaker will make.  Ask yourself:  “What is the speaker getting at?” Or “What is his point?”  Then get feedback.  If you guess correctly, your understanding is enhanced, and your attention is increased.  If you are incorrect, you learn from your mistake.

4.  Be sensitive to your emotional deaf spots.  Deaf spots are words that make your mind wander or go off on a mental tangent.  They set off a chain reaction that produces a mental barrier in your mind, which in turn inhibits the continued flow of the speaker’s message.  Everyone is affected by certain words so it is important to discover your own individual stumbling blocks and analyze why these words have such a profound effect on you.

5.  Fight off distractions.  Train yourself to listen carefully to your customer’s words, despite such external distractions as a ringing telephone, passersby, or other office noise.  Localized distractions, such as the idiosyncrasies of the speaker, may also be irritating, but make a conscious attempt to judge the content of the message — not the delivery.

Focus your attention on the words, ideas, feelings, and underlying intent.  Through practice you can improve your power of concentration, so that you can block out external and internal distractions and attend totally to the speaker.

6.  Do not trust to memory certain data that may be important.  Take brief notes because listening ability is impaired while you are writing.  Remember — you cannot effectively do two things at the same time.  Write notes in words and phrases rather than complete thoughts.  All you need is something to jog your memory later in the day, and then you can recall the complete content of the message.  Read your notes as soon as possible to make sure you understand what you put down on paper and always review them before subsequent contact with your clients.

7.  React to the message, not the person.  Don’t allow your mental impression of the speaker to influence your interpretation of his message.  Good thoughts, concepts, and arguments can come from some of your least favorite people.  George Jefferson planted the seeds of many ideas in Archie’s fertile imagination.

8.  Try to appreciate the emotion behind the words (vocal and visual messages) more than the literal meaning of the words.  Try to ask yourself these questions when another person is speaking:

a.         What are the other person’s feelings?
b.         What does he mean by what he is saying?
c.         What is his point of view?
d.         Why is he saying this?
e.         What is implied by what he says?

9. Use feedback. Constantly try to check your understanding of what you hear. Do not only hear what you want to hear. In addition, check to see if the other person wants to comment or respond to what you have previously said. Arc lie and Edith could have avoided many misunderstandings by simply using feedback.

10. Listen selectively. Critical messages may be hidden within the broader context of a conversation. Listen in such a way that you can separate the wheat from the chaff. Always ask yourself: “What is he telling me that can help me satisfy his needs, solve his problems, and accomplish his goals?”

11. Relax. When another person speaks, try to put him at ease by creating a relaxed, accepting environment. Do not give the speaker the impression that you want to jump right in and speak. Give him a chance to speak his mind.

12. Try not to be critical, either mentally or verbally, of the other person’s point of view. Hold your temper and your emotional feelings and try to listen to truly understand. Be patient, Archie. Allow the speaker plenty of time to fully finish his train of thought. You might find that what you were initially going to disagree with wasn’t such a bad idea after all. Keep an open mind. If you give the other person half a chance to tell you his views, you might find that you have learned something.

13. Listen attentively. Face the speaker with uncrossed arms and legs; lean slightly forward. Establish gentle, intermittent eye contact. Use affirmative head nods and appropriate facial expressions when called for, but do not overdo it. Occasionally respond to your customer with “uh huh,” “go on,” or “yes,” to demonstrate that you are listening.

14. Create a positive listening environment. Shoot for a private atmosphere away from sources of distraction. Make the effort to ensure that the environment is conducive to effective listening.

15. Ask questions. Ask open-ended questions to allow the speaker to express his feelings and thoughts. A simple yes or no is not enough. “How can I help you.”? “Where do we go from here?” Use development questions to ask the speaker for more details on specific subjects. Clarifying questions seek information by restating the speaker’s remarks.

These techniques demonstrate that you’re hearing correctly. If you keep the other person talking, potential ambiguities clear up. The effective use of questions also allows you to contribute to the conversation.

16. Be motivated to listen. Without the proper attitude all the foregoing suggestions for effective listening are worthless. Try to keep in mind that there is no such thing as an uninteresting speaker, only disinterested listeners. Put out the extra effort to try to listen.

Learning to listen effectively pays off in stronger trust bonds and increased sales. Others feel relieved to find people who actively listen and try to understand what they have to say about their problems and needs. Once that occurs, the speaker generally reciprocates by listening when it’s the other person’s turn to speak. That leads to an open, honest information exchange; the kind Edith Bunker was yearning for. Isn’t that what communication is all about?

The 16 Most Persuasive Words in the English Langauge

Advertisers have known for years that certain words have great psychological impact on us. These words evoke deep feelings, bring back memories and often motivate us to look at things in totally new ways. Often the result is that we decide to try something we have never tried before.

Some of the most successful sales people I know use these same words to add power to their presentations.

Here they are…

THE TOP 16 PERSUASIVE WORDS

1. Discover

This word evokes a feeling of opportunity, and suggests a better life. When you tell your clients that they will discover something, you will evoke the same feelings in them. eg. “Once you own this, you’ll discover just how easy life can be.”

2. Easy

Everyone wants more simplicity and the ability to do things more easily. If your product or service can make something easier for your prospect, use the word frequently and tell them how you can achieve this for them. It’s a word that relaxes, removes apprehension, and something everyone wants more of in their life.

3. Good

Good is not a high-powered word and that’s the secret of its success. It evokes stability and security. Consider the phrases, “As good as gold” or “As good as mother used to make” or “The good old days”. If some thing is good about your product or service, or it’s good for your prospect, use the word and explain how it’s good for them.

4. Save

Everyone likes to save. They like to save time, save money, save trouble, save hassles etc. It’s a powerful word. If you can save your client something, use this word during your conversations and presentations and demonstrate how you can achieve this. Sometimes saving money can be even better than making money.

5. Guaranteed

One of the greatest fears most people have is the fear of making a mistake or taking a risk. If you can guarantee the results you are presenting, tell your prospect this. It removes the risk and removes the fear. Putting it in writing is even better.

Many companies today know the value of offering a money back guarantee. In marketing circles it’s called “Risk Reversal” and buyers love it. Providing a Money Back Guarantee can double or treble the response of a direct marketing campaign.

If you can provide such a guarantee and you are not yet doing it, do it! We have provided just such a guarantee on our seminars, audio cassettes and books for more than 20 years now. Do unscrupulous people ever try take advantage of us? Yes sometimes a few do. However I’m convinced that the percentage of extra people who buy from us, because they feel safe as a result of our guarantee, far exceeds the minuscule percentage of people who try to steal from us.

6. Proven

People don’t like the idea of being a “crash-test-dummy” for somebody’s new idea or product. If your product or service is proven, use that word.

Better still, show them proof that it’s a proven product or can produce proven results. Collect testimonial letters from your existing clients and show them to new clients. If there are figures or photographs that you can use to show that something is proven, get them and use them.

7. Money

You knew it would eventually come up didn’t you? There is no doubt about it, money is a big motivator. Few people feel they have enough, and most people want more of it. If your product or service can save or make your prospect more money, tell them how it does this. If you can calculate how just much extra money can be made or saved over the life of the product, tell your prospect what this is.

This is called “cost justification”. Compare the amount of money they will invest to have the product, with how much extra it will make or save them. In this way you’ll be showing your prospect that your product will pay for itself, and then go on returning extra money on what they initially invested.

8. Safe

Safety is important to everyone. Whether it’s a safe decision, investment etc; or a product that is safe to use or provides extra safety for it’s owner, we feel secure and “safe” when we hear that word.

If we feel something is safe, we feel we can trust the product, service, person or company. It’s a powerful word.

9. New

If it’s new it must be better. At least that’s the psychological link that most Australians make. We love new things and we like to be on the cutting edge of new technology and new ideas. We are “Early Adopters” and one of the best examples of this has been the way Australians embraced the introduction of Cell Phones here in the 1980′s. I believe we are number one or number two in the world when it comes to the percentage of Cell Phones in use, compared with the adult population of Australia.

Almost everyone has one and every year a high percentage of users trade up to the newest version and replace perfectly good phones. So if what you have is new, you can be fairly safe in stressing this with your clients who in most cases will equate it with being better and able to give them advantages over their current situation.

10. Results

Bottom line results is the name of the game. If you have a product or service that can produce measurable, tangible results then make sure you talk in terms of these results with your prospects. Be prepared to prove your claims though.

11. Own

As a general rule most people don’t like to buy but they do like to own. Buying means making a decision and most people don’t like to make decisions, even small ones.

There is also an element of risk in most people’s minds associated with buying. However, owning something is an entirely different matter.

We love owning and enjoying the benefits of having things. So speak to your prospects about what it will be like when they own your product or service, rather than when they buy your product or service. Thoughts of owning rather than buying, transports your prospect into the future where they will associate your product or service with feelings of pleasure and of being safe.

12. Free

Advertisers really understand how this one presses our psychological buttons don’t they. We’ve all heard that there is no such thing as a free lunch, yet we can’t help being attracted to the notion that one day, some day, maybe today we will get something for nothing.

So when you structure your offer, consider including certain “extras” free. They will generally be perceived as “extra value” and a pleasant surprise. Another variation of free is …

13. Freedom

Freedom is something we all value highly. People die in the name of freedom. It’s a word we’ve been condition to desire.

Does your product or service provide freedom in some way?

Freedom to use one’s time more efficiently or to do the things we’d prefer to do. Freedom from boredom, drudgery, repetitive tasks. Freedom to enjoy life, time with our loved ones etc.

Freedom of choice. If you can deliver freedom to your prospect, use the word. It’s counts for a lot.

14. Health

To say our society is becoming health conscious is an understatement. The health industry is one of the fastest growing industries in the world today. Vitamins, health drinks, health resorts, health clubs (used to be called gymnasiums) etc are all the rage. If your product or service delivers a healthier life style in some way, tell your prospect how it will do this.


15. Best


Best is one of those “absolute” words that grabs attention. If something is the best, then it’s a one off. Nothing is as good. It stands out from the rest. It’s the best and everyone likes a winner. Advertisers have conditioned us for years to believe that “we deserve the best”. “Nothing but the best will do!” and Tina Turner has had us chanting at the football…”You’re simply the best!”

If your product or service is the best, then tell your prospect what makes it the best and be prepared to back up your claim with the facts and with the evidence.

We’ve also been conditioned to know that “the best costs a little more… but it worth it”. Ask a BMW owner why they don’t drive an Australian or Japanese made motor vehicle. They’ll tell you that BMW is the best. Is that true? Not necessarily, is it?

16. Investment

I guess you’ve heard this one before. When discussing the price with your prospect, don’t call it the price, call it the “investment”.

People don’t want to pay the price, but they are happy to make an investment. The word “investment” has a psychological link to a pay back over and beyond the amount of money involved.

Talk about the “return on investment” that your product or service will provide. Explain it as a business proposition with a handsome payback on the initial investment. Work out the figures and present them to your prospect.

Well there you have them, all 16 Power Persuasion words.

Anyway until we speak again…

Have a great week this week. Make it a great week!

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