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Your business has grown and so too has the culture of focusing on being a ‘big’ business.

You now have procedures for everything, policies to deal with all the things that could be a risk to your business and in the process your team have become ‘big’ in their thinking.

On reflection you might just think that you would like to have some of the small business culture you used to have. The sort of thinking that was more ‘seat of the pants’ faster to adapt, faster to decide and that degree of ‘nimbility’ was what got you going, the late nights, the furious work pace made sure your small team were fed with work. Now it just seems big and awkward.

You like so many aspects of that small business approach you want to now use that in your bigger business. You want your people to think faster, be more creative and problem solve like you used to, on the run. You want them to be more flexible and not bogged down by lengthy processes.

Here’s your chance to do just that, think of it as taking a mirror to your business and looking back to see just how these qualities can be achieved again.

Think fresh

When you started out you probably asked your customers lots of questions to figure out their needs, send your teams out to do the same and make it a random thing you instigate throughout the year. If they already do that look at other aspects of the business thinking that could be freshened up. If you hold meetings in the same in house room day in day out, find a new room, in another building, a park, a training venue… Wherever you can have fresh stimulus.

Stimulate learning

In the early days when your business was small, you learnt a lot about many things quickly and you coveted people that could do the same. This ‘learning on the fly’ approach solved many challenges for you, everything seemed like a prototype and I bet your team jumped in to help find solutions. Take a look at the processes involved, perhaps you now need a team when one person was given the job in the early days. Consider doing the same and create a ‘maverick’ a lead person who can jump in and learn, plough though as if there was no hold ups and pass on their findings to the team to develop.

Create what customers want

Go and ask them what they want, and or test a new product or service early in the development process to see if it has ‘legs’. no legs no development. There, you just save the business a lot of money and time… now get on with developing what people want or need.

Provide solutions

Top sales people will soon tell you they sell solutions, so give your people the ability to problem solve and find ways to see what they have is a solution to a customers need, then they will have tangible ways to engage the customers and be seen as a source of comfort in their time of need.

Success is working towards any worthwhile goal, in this simple list of starting points I feel sure you can get back some of that small startup magic and reinvigorate the team to get better results.

Regards

Steve Gray

Steve Gray - Steve is a business educator - Trainer - Speaker (Steve Gray.biz). You can get his Leadership E Book from http://theleadershipguy.com.au The info provided in these articles is for educational purposes only and is intended as a starting point for you to build your business from, not as specific advice.
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