Steve, how can a business be excellent if they know little about business, most people get into business cause they know a skill and want to make money, more money than if it was a job and so they make a business, why do they care it might not make much difference.

You make it sound as though everyone should stress if a one thing is out of place in the business. I feel that business will never be perfect cause staff do not turn up on time, people are human and all people want service different, and how would a business know that their marketing was excellent, how does someone prove its excellent?

I think the std is too high… You are trying to get blood from a stone. Let people do business anyway they want. As long as it ticks over some $$ that’s what business is for.

David go and take a look at,

Tom Peters site http://www.tompeters.com and do a search on excellence. if there is a Power Point slide set download it.

Steve G

If excellence in business was the norm where would the incompetent people get work! they would have to have a new form of welfare. but the excellers would baulk at paying taxs to fund the incompetents and their would be a bitter fight. So save the hassle leave business incompetent, and think of what we would save in taxes.