Caring for your staff can lead to respect, the word caring means showing positive and real interest towards each other. I am suggesting we take a caring approach to build the love we have so we can avoid, bullying in the workplace, foster greater connection with our customers and staff.
This article mixes well with “Your staff and service made easy” and should probably be seen as the next step on from it.
Of course there are various levels of love and I am sure you will appreciate and respect peoples personal boundaries and expectations in this regard, the aim is not to get into “hot water” but rather prevent hostilities!
In the beginning love needs to come from people who appreciate love and indeed have love for themselves (I’m not talking about egocentric over the top love here…) so on the list of “lovers” it would probably look like this.
1. They love themselves – then they know what its like and can lo ve others.
2. They love others, their close personal team – family then friends and workmates.
3. They love the customers - without them you are not in buisness so give them some love too!
4. Love being in business – no point in doing something you hate…
5. Love your offerings - are you selling great products and services or???
6. Love you business environment – take a look around, is it a gret place to work? really? get witht he progra and sort out some of the details so you can make thing humm!
7. Love the work teams - you may not be able to have much input into how they work together but if you love the team principles you can have a more productive and fun work place.
8. Love their communications – go on foster some great communications, break down some barriers and watch the teams flourish.
9. Develop a love for leadership skills – and instil these in everyone, make them all leaders (of their own projects.)
Okay so how would you do all of this?
1. Get great at coaching – mentoring – supporting and leading. Find out what you can do to be good at these and you will become a powerful support device to cause your business to fourish.
2. Create systems and methods to create closeness – then watch how the individuals and teams work to make the most of the situation.
Your aim in doing all of this is to create a work culture that supports, cares, holds people in high regard… in short it builds the love.
#1 by ABD on September 8, 2007 - 10:40 am
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This is a very good article. Caring in business is what makes an average business a great business. Look at Google for example. Google staff members love coming to work as they are well looked after and cared for.
#2 by Dale Gillham on September 9, 2007 - 9:23 am
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Steve,
Now I know you were not talking about my business when you wrote this article, but you just described us. I always knew your were psychic!.
You could also almost interchange the word love with passion in what you have said.
Our staff are very important to us as our success in business is directly related to thier impute and work. Our passion is to deliver service to our clients as they are number one to our success.
I want to add some words of widom here that may help business people. Firstly I will give a little background info on me. I own Wealth Within Pty Ltd with my partner, hence the buck stops with us. We have been in business 5 years as of July and this year we were one of BRW’s fastest 100 start ups and will be next year!!
Our philosopy is that if you are not serving the customer then you are serving someone who is. Translation love the customer, because the cusomer you serve may not be the end customer who parts with the money for your services. Everyone in your business either internal or external is a customer.
Therefore this means that the management structure of a business should be shown upside down with the MD on the bottom and the sales/customer service people at the top. My job is to love my staff and serve them so that they can serve my customers, who in turn reward us with thier clientel.
Pretty simple really, oh and even though they may be a pain to do, you have to love systems!!!
Go love yourself, your team, your customers and your business!
Dale Gillham
Wealth Within