‘
“Great profits come from great products and services…”
Seems like a simple enough statement, but what makes a great company??
.
Simple…
.
Great people.
.
Therefore great people make great companies, so it stands to reason if great companies recognise this they will do their utmost to make sure they make greater people out of the ones they already have.
It also stands to reason a great company will be passionate about people because of this knowledge and provide a “loving environment.”
“What’s a loving environment…?” Lets brainstorm for a minute. (Go ahead I’ll wait…) Enough of the waiting here’s a list to contemplate.
- Elegant systems people love to use.
- Great training which works with the team to provide relevant skills and information for each level they are at.
- Great support, especially if you want your people to succeed to the max.
- Elegant communication, your people talk, and not just about the weekend sport or other activities, they talk work and they do so with great interest.
- The chance to put in, to give, to be an active part of the organisation. Why because they like to achieve, they want to achieve they CRAVE achievement. Why? because it gives them a greater sense of purpose.
- Great service. Your people go all out to be exceptional, and new recruits get to model the exceptional behaviour of your best people, if they don’t do it or get it they are out and you search for better people.
- Great examples. Your best people are champions and the rest of the team aspire to be like them, yeah? Of course, if not…. keep training them.
To do all this takes time and expertise, you have to make sure you get the expertise and share it. You know what, I don’t care if you have to do courses after hours, work on your systems on weekends, tweak policies or procedures at 2am, do it.
Do it because you have to make sure your business is the best and will stand the test of time and tough business environments (like a recession and or depression.)
Do it because to live in utopia we need utopian thinking and we need it to start somewhere. If you are not thinking utopia, what are you thinking? Mediocre? or something less than great… why?
Okay it requires effort, but if you already have a team put up this list (add to it if you want) and have them provide ways to get the list into action. Then act on the information as soon as possible.
Now look for the gaps, gaps in the attitudes, gaps in the systems, gaps in the budgets, profits, processes, service provision… Then fill the gaps fast, before long your company will be exceptional and not just great.
