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People tolerate each other, but to what degree? If you have customers who are ‘intolerable’ what are you doing to be able to handle them better, either as a goal to move away from them or ways to make their experience with your business better?

On the staffing side, how well do your people tolerate each other, perhaps they shouldn’t need to tolerate bad behaviour (bullying, harassment and such and should have ways to work positively with these kinds of issues.) But how do differing nationalities get on? and the difference in values people might have due to a range of personal beliefs and values.

Tolerance: Of others, their views, beliefs and values.

A fair go for all…

In business we have to deal with many things, handling differences is part and parcel of things and our ability to be flexible in our approach is probably key to making differences work.

Take a look at what people in your team tolerate from each other and customers. Do they handle the differences well or not. If not what can you do to show people there are differences and that they can simply be other peoples beliefs and values, they are not good or bad, just different. Then yo will have a great starting point to build from.

Steve Gray -

Steve is a business educator – Trainer – Speaker (Steve Gray.biz). You can get his Leadership E Book from http://theleadershipguy.com.au
The info provided in these articles is for educational purposes only and is intended as a starting point for you to build your business from, not as specific advice.


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