Yes I figure business is like a game, there are winners and losers, so train to win, heck who wants to lose right? But before you jump in with “Oh but I don’t have time to train people and I don’t know how to… Don’t think you have to do it, or do it all, there are plenty of external organisations who can do it for you.

BUT you need to do some things, like setting up the system you want to follow to ensure you get the best results for the investment you make.

Here are a few points to consider:

• Create levels – from apprentice to master, there are levels, you should do the same and create a a range of options, a progression if you like.
• Points to cover – At each level there will be things you need to cover, so jot them down in point form so you can develop the details later.
• Measure – Competency and then proficiency, just one on it’s own may not be enough, especially if it’s an essential skill.
• Record – How you measure things is one thing, but how you record the details is another, so create a system to effectively track each persons progress at each level.
• Acknowledge – How will you let people know they have attained a set level? a certificate? or… make sure it’s worth it!

All these will be useful starting points to developing a training outline for your business, so go and take action to make it happen.